Contact Center Team Leader (Includes Selling) jobs in Jamestown, NY

Team Leader:

Team Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. (“Customers Are Really Everything”) level of service. Team Shift Leaders focus on the key elements of the Dunkin’ Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an interictal part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, then we want to talk to you about our opportunities! In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

What’s in it for you:

• Growth Opportunity - 90% of all our General Managers started as a Crew Member
• Tips
• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical Insurance with Company Contribution (full time employees)
• Colonial Accident, Short Term Disability & Life Insurance Available

You are applying for work with a franchisee of Dunkin’ Donuts not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.