Contact Center Team Leader (Includes Selling) jobs in La Crosse, WI
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
- Watlow Recruitment Team
-
Winona, MN
FULL_TIME
- About the Role As the Shift 2 Production Team Leader II, you will be responsible for leading team members at our World Class Manufacturing Center of Excellence in Winona, Minnesota. As you start your career with Watlow you will build a foundation in continuous improvement while growing your operational expertise and leadership skills. In your role you will learn how to lead teams, ensure your team is safe, a quality product is being produced, budgets are on target, products are going out on time, and we are keeping customers delighted. Your Key Responsibilities Ensuring areas are staffed accordingly, understands work flow and daily demand Working with internal and external customers to meet quality guidelines and expectations by using RCCA - root cause corrective action Assisting with determining scope, budget, and implementation timeframes of assigned projects Developing strong relationships and provides effective communication, prioritization, and alignment Serving as a mentor and role model, identifies team member development needs and provides career coaching Managing time and attendance Collaborating with senior manager and Human Resources on team staffing decisions and employee relations Required Qualifications Bachelor’s degree and/or related experience in manufacturing environment with leadership responsibilities (5-8 years) Project management experience Must be able to work off shift and Saturdays as required Desired Qualifications Technical certification preferred Ability to effectively communicate with all levels including verbal, written and email Experience working with and developing teams Clear understanding of “servant leadership” mentality Coaching skills to develop team members in all aspects of manufacturing management
- 29 Days Ago
- Watlow Recruitment Team
-
Winona, MN
FULL_TIME
- About the Role As the Shift 2 Production Team Leader II, you will be responsible for leading team members at our World Class Manufacturing Center of Excellence in Winona, Minnesota. As you start your ...
- 5 Days Ago
- Watlow Recruitment Team
-
Winona, MN
FULL_TIME
- About the Role As the Shift 2 Production Team Leader II, you will be responsible for leading team members at our World Class Manufacturing Center of Excellence in Winona, Minnesota. As you start your ...
- 5 Days Ago
- Menard, Inc Career Center
-
EAU CLAIRE, WI
FULL_TIME
- Now hiring FULL TIME and PART TIME for: 1st shift (approximately 6-7 am until 2-3 pm) 2nd shift (approximately 3-4 pm until 11 pm-12 am) Shift Differential 3rd shift (approximately 10-11 pm until 6-7 ...
- 20 Days Ago
- IBG Partners
-
La Crosse, WI
FULL_TIME
- We believe that leadership is about more than just overseeing a team it's about inspiring, empowering, and guiding individuals to reach their full potential. As a Sales Team Leader, you will have the ...
- Just Posted
- Qdoba
-
Winona, MN
FULL_TIME
- Team Lead If you're a positive, burrito-loving, high performer and a born leader, then we want to talk to you! As the Restaurant Manager, you'll enjoy the following work-related perks: uniforms provid...
- 7 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in La Crosse, WI area
- The Outreach Team
-
La Crosse, WI
- Full-time Temporary Competitive Pay & Benefits Role: Campus and Community Organizer Location and Timeline: We are hiring...
- 4/23/2024 12:00:00 AM
- GAP Medical, LLC
-
La Crosse, WI
- GAP Medical is a medical device distributor that works with Orthopedic, Neurosurgery, and Podiatry surgeons. GAP Medical...
- 4/23/2024 12:00:00 AM
- Hanger, Inc.
-
La Crosse, WI
- With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&...
- 4/22/2024 12:00:00 AM
- Kwik Trip, Inc.
-
La Crosse, WI
- Already a Kwik Trip Coworker?Follow this link to apply:myapps.kwiktrip.com Location: Department 759 Shift: Daytime Exper...
- 4/22/2024 12:00:00 AM
- Walker Methodist
-
Onalaska, WI
- Join an amazing community that is a member of an award-winning community known for health care excellence. Be a part of ...
- 4/22/2024 12:00:00 AM
- Eagle Crest Communities
-
La Crosse, WI
- Eagle Crest Communities: Eagle Crest South I (La Crosse, WI) ResidentCare Associate Team Lead Full-Time: 80 hours per 2 ...
- 4/21/2024 12:00:00 AM
- ThedaCare
-
Onalaska, WI
- Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion t...
- 4/20/2024 12:00:00 AM
- City of La Crosse, WI
-
La Crosse, WI
- Salary: $19.28 - $22.08 Hourly Location : La Crosse, WI Job Type: Full-Time Job Number: 00599 Department/Division: Parki...
- 4/19/2024 12:00:00 AM
About La Crosse, Wisconsin
were up 1.3% from a year ago