Contact Center Team Leader (Includes Selling) jobs in Long Beach, CA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Operations Coordinator - Part-Time
  • Main Salvation Army
  • Carson, CA PART_TIME
  • PAY RATE:  $18.00 / HR

    ABOUT THE ARC

    The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to seek assistance for substance abuse and complete our rehabilitation program. We value the contributions our employees make toward the maintenance and effectiveness of the program.  ARC seeks to add another valued employee to join our team!

    ABOUT THE POSITION AND IDEAL CANDIDATE

    We are seeking a candidate that will join our team as the Contact Center Operations Coordinator to assist our contact center located in Carson, CA., with internal campaigns using various software, coordinate projects, highly organized and who loves to work in a fast-paced environment; all while supporting the ARC program.  If after reading the position details below, you find yourself interested and believe you are qualified and ready to join us, please submit your application and resume.  This position is part-time at 29 hours per week and pays $18.00/hour. 

    ESSENTIAL JOB DUTIES:

    1. Responsible for maintenance, updating, and utilization of Contact Center software Genesys, Interaction Sync, Microsoft Dynamics interface, and others.
    2. Duties include campaign setup, tracking, measurement, and reporting; including, but not limited to, call routing, Queue development, scripting integration, canned response maintenance, and workflow for multiple Campaigns.
    3. Maintain high Contact Center availability by analyzing and troubleshooting operations. Required to work with vendors to ensure software updates, proper reporting of system failures and follow up to correction.
    4. Coordinates with ARCC and department supervisors to maintain campaign performance, compliance, and reporting.
    5. Coordinate timely and accurate measurement; analytics and reporting on Contact Center performance; and trends and results by campaign for internal and external customers.
    6. Helps formulate operational strategies by conducting needs assessments, capacity planning, and cost/benefit analyses; identifying and evaluating technologies; defining user requirements; using Best Practices to establish technical specifications, production, quality, and Supporter-service standards. Developing and providing information and analysis for strategic plans and reviews.  
    7. Complete administrative support duties as required, documentation generation with timely, accurate record maintenance.
    8. Processes requisitions, invoices and monthly statements to ARCC for processing, approval and resolution.
    9. Maintains professional and technical knowledge. Track emerging Contact Center trends for Supporter satisfaction; attend educational workshops; review professional publications; establishing personal networks; benchmarking best practices; and participate in professional communities.
    10. Maintain confidentiality in accordance with established policies.
    11. Other written or verbal duties may be assigned by the Director or designate.

    QUALIFICATIONS: 

    • AA degree or software certification.
    • Advanced Microsoft 365 and analytics skills
    • Minimum three years office experience. Contact Center administration desired.
    • Project Coordination: ability to coordinate and successfully work with multiple projects and organizations.
    • Proficiency with office equipment including computer, tablet, telephony, and other technology as required.
    • Command of Windows, MSWord, Outlook, Excel, Teams, with ability to learn additional software. MS Dynamics, Genesys, and/or Power BI software knowledge highly desirable
    • Able to type 60 WPM.
    • Excellent spelling, communications skills, and understanding.
    • Ability to accurately organize and track multiple tasks to timely competent completion.
    • Professional judgment and integrity in handling confidential material.
    • Knowledge of Salvation Army terminology and procedures preferred.

    PHYSICAL REQUIREMENTS:

    • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
    • Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
    • Ability to communicate clearly on the telephone.
    • Ability to lift up to 30 lbs.
    • Ability to perform various repetitive motion tasks.

    Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

  • 1 Day Ago

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Team Leader
  • Jack in the Box, an independently owned and...
  • Carson, CA FULL_TIME
  • "Be confident. Climb high. Maybe you'll be a big head like me." -JACK Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an excepti...
  • 19 Days Ago

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Team Leader
  • Jack in the Box, an independently owned and operated franchise
  • Carson, CA FULL_TIME
  • FullTime Team Leader Vacancy working for Jack in the Box, an independently owned and operated franchise at Carson CA
  • 20 Days Ago

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Team Leader
  • Jack in the Box, an independently owned and operated franchise
  • Paramount, CA FULL_TIME
  • FullTime Team Leader Vacancy working for Jack in the Box, an independently owned and operated franchise at Paramount CA
  • 20 Days Ago

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Team Leader
  • Jack in the Box, an independently owned and...
  • Norwalk, CA FULL_TIME
  • "Be confident. Climb high. Maybe you'll be a big head like me." -JACK Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an excepti...
  • 22 Days Ago

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Team Leader
  • Jack In The Box | EBS Foods
  • Long Beach, CA FULL_TIME
  • “This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will b...
  • 24 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Long Beach, CA area

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Sales and Reservations Coordinator Hyatt Place | Hyatt House LAX
  • RCMI HOSPITALITY MANAGEMENT LLC
  • Los Angeles, CA
  • Job Description Job Description The Sales and Reservations Coordinator will work closely with Director of Sales, Directo...
  • 3/28/2024 12:00:00 AM

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Member Service Representative (Part-Time) - Long Beach
  • Navy Federal Credit Union
  • Long Beach, CA
  • / / / Job ID: 49605 **Member Service Representative (Part-Time) - Long Beach** **Location:** CA Long Beach **Full/Part T...
  • 3/28/2024 12:00:00 AM

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Service and Support Staff
  • MSI Computer Corp
  • City of Industry, CA
  • Job Description Job Description Company Overview: Micro-Star International (MSI™) specializes in the design and manufact...
  • 3/28/2024 12:00:00 AM

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Customer Service Analyst
  • Sparibis
  • Pomona, CA
  • Title:Customer Service AnalystLocation:Pomona, CA**Location:** Must be onsite in Pomona, CA (Remote during COVID) **Year...
  • 3/27/2024 12:00:00 AM

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Manager Customer Service
  • GEODIS Group
  • Torrance, CA
  • ** Manager Customer Service** **Job Category****:** Operations **Requisition Number****:** MANAG023133 Showing 1 locatio...
  • 3/27/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • Tridentcare
  • Burbank, CA
  • ** Customer Service Rep** **Job Category****:** Administrative **Requisition Number****:** CUSTO015650 Showing 1 locatio...
  • 3/26/2024 12:00:00 AM

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Member Services Rep, Healthcare (Onsite role)
  • Regal Medical Group
  • Los Angeles, CA
  • Job Description Job Description High School Diploma or equivalent is required. Ability to deal responsibly with matters ...
  • 3/26/2024 12:00:00 AM

Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its population was 462,257. It is the 39th most populous city in the United States and the 7th most populous in California. Long Beach is the second-largest city in the Los Angeles metropolitan area and the third largest in Southern California behind Los Angeles and San Diego. Long Beach is a charter city. The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$74,937 to $104,037
Long Beach, California area prices
were up 3.2% from a year ago