Contact Center Team Leader (Includes Selling) jobs in Lubbock, TX

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Summer Team Leader
  • Guadalupe-Parkway Neighborhood Center
  • Lubbock, TX FULL_TIME
  • Guadalupe-Parkway Neighborhood Centers

    Job Description: Team Leader

    Accountable to: Site Supervisor under the direction of the CEO

    Work period: May 28th to August 9th, Monday-Friday from 8:30am-5:30pm

    Adherence to the mission of this organization:

    All other duties as specified by the CEO/Site Supervisor

    PRINCIPLE DUTIES:

    Enforce Center rules and regulations

    Keep area clean and neat

    Monitor all activities for your team

    Implement appropriate disciplinary action

    Complete documentation daily

    Arrive prepared to facilitate all assigned group activities

    Participate in staff meetings

    Engage with your group during designated hours

    Supervise the daily activities students are involved in

    Empower and encourage your team

    Work cooperatively with other teams

    Stimulate each students full potential, growth & development

    Communicate daily with parents/guardians of children

    Teach daily life skill lessons and assist with homework

    Utilize computer lab 2 hours weekly per schedule

    Communicate with site supervisor daily about challenges or achievements within your team

    Report any damages to GPSC property immediately to supervisor

    Follow Programs and deliver with enthusiasm

    nAdhere to the Positive Behavioral Support Model

    Other duties as assigned by the CEO & policy manual

    Employees whose behavior appears to endanger the health, safety and well being of children will not be tolerated and cause for immediate termination according to the policies and procedures. As a program facilitator of this organization, you must relate to the children with courtesy, respect and patience at all times.

    Job Type: Full-time

    Pay: $12.00 per hour

    Schedule:

    • Day shift
    • Monday to Friday
    • No weekends

    Education:

    • High school or equivalent (Preferred)

    Ability to Commute:

    • Lubbock, TX 79403 (Required)

    Work Location: In person

  • 1 Month Ago

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Team Leader
  • Chick-fil-A | West Midland FSU
  • Midland, TX FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 2 Days Ago

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Team Leader
  • Tractor Supply Company
  • Plainview, TX FULL_TIME
  • Overall Job Summary This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstan...
  • 9 Days Ago

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Team Leader
  • Bigham's Smokehouse
  • Lubbock, TX FULL_TIME
  • Benefits: Company parties Dental insurance Employee discounts Flexible schedule Free food & snacks Opportunity for advancement Training & development Vision insurance Job Description: We are looking f...
  • 12 Days Ago

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Team Leader
  • Hawaiian 0070
  • Midland, TX FULL_TIME
  • At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural...
  • 13 Days Ago

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Team Leader
  • Hawaiian Bros Island Grill - Stine Ventures LLC
  • Midland, TX FULL_TIME
  • At Hawaiian Bros, we embody the Aloha spirit so we can help inspire our guests to do the same. That means ensuring a healthy work-life balance that lets you live in harmony with others and the natural...
  • 13 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Lubbock, TX area

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Member Services Representative
  • Planet Fitness Inc.
  • Plainview, TX
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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CNA 1 - Observation Care
  • Covenant Health
  • Lubbock, TX
  • Description The Certified Nursing Assistant performs basic patient care by assisting in the treatment and care of patien...
  • 3/28/2024 12:00:00 AM

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Nursing Assistant - Staffing
  • Covenant Health
  • Lubbock, TX
  • Description Provides assistance with direct patient care under the supervision of a registered nurse. Providence caregiv...
  • 3/28/2024 12:00:00 AM

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Associate Patient Services Specialist - Emergency Services
  • Covenant Health
  • Lubbock, TX
  • **Description** Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for a...
  • 3/28/2024 12:00:00 AM

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Host
  • The Cheesecake Factory
  • Lubbock, TX
  • Overview: Why Join Our Team: Great earnings potential Full and part-time hours available Flexible scheduling to fit your...
  • 3/27/2024 12:00:00 AM

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Certified Nursing Assistant - Palliative Care
  • Covenant Health
  • Lubbock, TX
  • Description The Nursing Assistant II performs the duties of a CNA and Health Unit Coordinator or Monitor Tech as require...
  • 3/26/2024 12:00:00 AM

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Associate Distribution Attendant
  • providence-sanpedro.jobs
  • Lubbock, TX
  • Associate Distribution Attendant Lubbock , Texas **Description:** **Providence St. Joseph Health is calling an Assoc Dis...
  • 3/24/2024 12:00:00 AM

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Associate Certified Nursing Assistant - Medical Surgical
  • Covenant Health
  • Lubbock, TX
  • Description This is a combined posting for an Associate Medical Assistant, Medical Assistant, and Senior Medical Assista...
  • 3/24/2024 12:00:00 AM

Lubbock (/ˈlʌbək/ LUB-ək) is the 11th-most populous city in the U.S. state of Texas and the county seat of Lubbock County. With a population of 256,042 in 2015, the city is also the 83rd-most populous in the United States. The city is located in northwestern part of the state, a region known historically and geographically as the Llano Estacado, and ecologically is part of the southern end of the High Plains, lying at the economic center of the Lubbock metropolitan area, which has a projected 2020 population of 327,424. Lubbock's nickname, "Hub City", derives from it being the economic, educat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$60,534 to $84,041
Lubbock, Texas area prices
were up 1.2% from a year ago