Contact Center Team Leader (Includes Selling) jobs in Lynchburg, VA
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Resource Specialist - Contact Center
- UVA Medical Center
-
Charlottesville, VA
FULL_TIME
- Thank you for considering a customer service Contact Center position at UVA Health! UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As a Contact Center team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care. Contact Center team members are the face of UVA Health – you are often the first contact for our patients, families and referring providers, and your interactions set the tone for each individual’s experience with UVA. This customer-focused role facilitates a variety of duties that focus on patient, community, and referring provider calls to UVA Health, the ordering of specialty health equipment, utilizing the Medical Center paging system, and managing emergency calls into UVA Health. Join a thriving work culture built on trust, respect, and engagement. Please complete this one application and someone will connect with you to discuss your area of interest. Building an exceptional work culture includes supporting our teams with exceptional benefits. UVA Health offers a comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Long-term and Short-term Disability, Retirement Savings Plans, and Flexible Spending Accounts. For more information, visit GrowWithUVA.com Designated 24/7 entry level point of contact team that facilities a variety of low and high level customer service duties that focus on patient, provider, and other inquiries externally and internally within UVA Health. Liaisons with UVA Health, UVA Academic departments, patients, external referring providers through utilization of resources, including but not limited to Epic, paging system, database lookup and data entry and web applications. Work is prescribed and completes with little autonomy. Work with supervision or under clearly defined standard procedures and protocols. Qualified candidates may be eligible for a sign-on bonus of $3,500. (This bonus comes with a 2yr service agreement, and is paid in 2 installments.) Performs the following Contact Center functions: Answers calls from external and internal sources; Screening patient calls and using de-escalation skills before escalating; Assessing the caller’s needs and responds using good critical judgment and understands when to escalate; Call processing and monitoring functions for multiple departments within UVA Health and the University. Responsible for accurate data entry of provider and patient information, transportation or equipment requests, and patient information into EMR (Electronic Medical Record) as required. Data is checked and significant issues are escalated as appropriate Responds to telephonic, web, fax, and pager directed inquiries for comprehensive resource information using customer service based skills. In addition to the above job responsibilities, other duties may be assigned. Qualified candidates may be eligible for a sign-on bonus of $3,500. (This bonus comes with a 2yr service agreement, and is paid in 2 installments.) Position Compensation Range: $15.68 - $24.30 Hourly MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent Experience: 1 year of customer service or call center preferred Licensure: None required PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The University of Virginia is an iconic public institution of higher education, boasting nationally ranked schools and programs, diverse and distinguished faculty, a major academic medical center, and proud history as a renowned research university. In January of 1819, the Commonwealth of Virginia’s General Assembly chartered what would become the University of Virginia. Entering our third century, the University has served Virginia, the nation, and the world by: educating responsible citizen-leaders; advancing, preserving, and disseminating knowledge; and providing world-class patient care. These responsibilities are enduring and continue to inspire our efforts. The UVA Health System is renowned for providing outstanding patient care, educating tomorrow's health care leaders, and discovering new and better ways to treat diseases. The UVA Medical Center and Physicians Group, School of Medicine, and School of Nursing are recognized for their excellence in patient care, education, and research. At UVA, we offer a rich collection of benefits, which have long been recognized and valued for their comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as health care, time off, and retirement, UVA offers an array of other benefits and services to support faculty, staff, and UVA Health team members with their personal and family needs. We are committed to a policy of equal opportunity for all persons and welcome diversity in all forms. For more information on the University of Virginia and the surrounding area, visit our Why UVA and Why Charlottesville webpages
- 26 Days Ago
RN Charge Nurse (Includes $5,000 Retention Bonus)
- Appomattox Health & Rehabilitation Center
-
Appomattox, VA
FULL_TIME
- Please apply in our website at www.appomattoxrehab.com Nursing is what we do! Appomattox Health & Rehabilitation Center is seeking an RN Charge Nurse for a 60 bed skilled nursing and rehabilitation ce...
- 20 Days Ago
Contact Center, Training and Quality Specialist
- Commonwealth of VA Careers
-
NEWCOMB HALL, VA
FULL_TIME
- In this role, the incumbent will be responsible for scheduling and conducting training sessions for both new and experienced contact center agents and supporting employees in an effort to maintain pos...
- 1 Day Ago
Member Service Representative - Contact Center
- United States Senate Federal Credit Union
-
Verona, VA
FULL_TIME
- Job Description: *Mission: *In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and sec...
- 1 Month Ago
Certified Nursing Assistant (CNA) (Includes $2,500 Retention Bonus)
- Appomattox Health & Rehabilitation Center
-
Appomattox, VA
FULL_TIME
- Appomattox Health & Rehabilitation Centerin Appomattox, Virginia is seeking Certified Nursing Assistants (CNA). We are searching for caring, warm-hearted CNAs who are searching for an opportunity to d...
- 20 Days Ago
Member Service Representative I - Contact Center
- United States Senate Federal Credit Union
-
Verona, VA
FULL_TIME
- Job Description: *Mission: *In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and sec...
- 16 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Lynchburg, VA area
Assistant Director of Transit & Charter Services
- University of Massachusetts
-
Amherst, VA
- Assistant Director of Transit & Charter Services Job no: 522824 Work type: Staff Full Time Campus: UMass Amherst Departm...
- 4/19/2024 12:00:00 AM
Maintenance Technician - Second Shift
- Bausch + Lomb
-
Lynchburg, VA
- Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of ...
- 4/19/2024 12:00:00 AM
Inforce Servicing Processor
- Pacific Life Insurance Company
-
Lynchburg, VA
- Job Description: Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovatin...
- 4/19/2024 12:00:00 AM
LPN Licensed Practical Nurse - $5K Hiring Bonus
- Horizon Behavioral Health
-
Lynchburg, VA
- Job Description Job Description Hours: Full time (37.5 hours per week), Day and Night Shifts available, 12.5-hour shifts...
- 4/19/2024 12:00:00 AM
Director of Nursing RN Retention Bonus
- Lynchburg Health & Rehabilitation Center
-
Lynchburg, VA
- Lynchburg Health & Rehabilitation Center - Nursing is what we do! Lynchburg Health & Rehabilitation Center, a 180 -bed h...
- 4/18/2024 12:00:00 AM
Clinical Counselor Coordinator - MST Team
- HORIZON BEHAVIORAL SERVICES, LLC
-
Lynchburg, VA
- Hours: full-time (37.5 hours per week) Location: Lynchburg, VA 24501 Position Summary The MST Clinical Coordinator will ...
- 4/15/2024 12:00:00 AM
RN--OB
- Johnson Health Center
-
Lynchburg, VA
- GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES: The Registered Nurse works in conjunction with a medical provider, t...
- 4/15/2024 12:00:00 AM
Certified Medical Assistant/LPN/RN--Part Time
- Johnson Health Center
-
Lynchburg, VA
- Duties Communicate with patients in a courteous and professional manner in face to face encounters and via the telephone...
- 4/15/2024 12:00:00 AM
About Lynchburg, Virginia
Lynchburg is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 75,568. The 2017 census estimates an increase to 81,000. Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City". In the 1860s, Lynchburg was the only major city in Virginia that was not recaptured by the Union before the end of the American Civil War.
Lynchburg lies at the center of a wider metropolitan area close to the geographic center of Virginia. It is the fifth-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$61,828 to $85,838
Lynchburg, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago