Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Bring your passion for animal care to the most advanced care center for large and small animals in Minnesota! This position is a perfect fit for you if you put clients first in everything you do, greet and admit all clients at the front desk, schedule appointments and aid clients via phone. Answer and respond to client needs/requests, seek solutions and reduce client anxiety while enhancing their experience. Interact effectively with others in a team-focused manner and act as an ambassador to the Veterinary Medical Center and University.
Some of the various day-to-day duties will be:
Minimum Qualifications
Preferred Qualifications:
Hourly Salary Range:
$21.60 to $28.14
Benefits Highlights:
Apply through the University of Minnesota Human Resources Employment online process at https://humanresources.umn.edu/content/find-job using Job ID 343467.
Job Type: Full-time
Pay: $21.60 - $28.14 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
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0 Contact Center Team Leader (Includes Selling) jobs found in Minneapolis, MN area