Contact Center Team Leader (Includes Selling) jobs in Montgomery, AL

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Team Leader
  • TEAM Group
  • Montgomery, AL FULL_TIME
  • About Us

    TEAM Group was founded in 1982, with headquarters located in Canada. We offer industrial cleaning, facility maintenance, and shutdown services to thousands of clients throughout North America and Asia. Some of the industries we service include automotive, manufacturing and healthcare. We are committed to working with our clients to enhance facility longevity and ignite peak performance throughout the entire life cycle of the site.

    We are a people-business with a strong focus on safety. Teamwork guides us to engage and sustain long-term relationships with our employees and customers. We are seeking a dedicated Team Leader to work with our TEAM at our Montgomery, ALlocation!

    We Offer

    • Competitive wages;
    • Room for advancement;
    • On-site parking;
    • Casual dress code;
    • Safety boot allowance eligibility;
    • Comprehensive benefits package;
    • Team events.

    Schedule

    • Thursday and Friday from 7am-5:30pm and Saturday and Sunday from 8am-6:30pm.

    Responsibilities

    • Provide industrial cleaning and labor training and coaching for 5-10 team members;
    • Provide paint booth and janitorial cleaning services with the team via water blasting - remove paint build up, dirt, debris, and other material;
    • Utilize hand tools and equipment to perform maintenance cleaning functions in paint booths for robotic machinery;
    • Perform physically repetitive cleaning tasks such as scrubbing, bending, pushing and pulling, prolonged standing and walking;
    • Work in confined spaces and perform heavy lifting functions up to 50lbs in paint booth cleaning operations;
    • Occasionally work from ladders (10 ft.) to provide hand-tool cleaning on machinery and equipment;
    • Wear and ensure all members are properly equipped with PPE including safety shoes/boots, paint suits, protective headgear, facewear, and gloves;
    • Follow and encourage all company and customer safety policies, practices, protocols, and procedures;
    • Routinely inspect and report any quality concerns to the supervisor;
    • Other duties as assigned.

    Qualifications

    • Minimum 2 years of experience as a team leader in a cleaning or heavy industrial environment;
    • Experience leading a minimum of 5 team members;
    • Industrial cleaning experience within the automotive industry is considered an asset;
    • Minimum high school level education;
    • Must meet all health and safety requirements, including knowledge of health and safety standards and procedures;
    • Possess a valid driver's license;
    • Willing and able to work the designated shift including weekends and overtime;
    • Ability to reliably commute to Montgomery, AL for work.

    We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.

    Job Type: Full-time

    Pay: $19.00 per hour

    Expected hours: No less than 40 per week

    Benefits:

    • Dental insurance
    • Health insurance

    Compensation package:

    • Hourly pay
    • Overtime pay

    Experience:

    • Industrial Team Leader or Supervisory: 2 years (Required)
    • Industrial/Manufacturing Cleaning: 1 year (Required)

    Ability to Commute:

    • Montgomery, AL 36105 (Required)

    Work Location: In person

  • 5 Days Ago

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Contact Center Agent
  • Guardian Credit Union External
  • Montgomery, AL FULL_TIME
  • Handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution Major Duties and Responsibilities Works with internal customers...
  • 14 Days Ago

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Contact Center Customer Service Representative (Onsite)
  • Hancock Whitney
  • Montgomery, AL FULL_TIME
  • Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access t...
  • 1 Day Ago

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Contact Center Customer Service Representative- Onsite (20 hours)
  • Hancock Whitney
  • Montgomery, AL FULL_TIME
  • Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access t...
  • 1 Month Ago

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Team Leader
  • Corporate Owned - McAlister's Deli
  • Prattville, AL FULL_TIME
  • Location: 2747 Legends Parkway, Prattville, AL, 36066 SHIFT LEADER – MCALISTER’STitle of the position:Restaurant Shift LeaderDepartment:Restaurant OperationsReporting:General Manager/Assistant Manager...
  • 1 Month Ago

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Team Leader
  • Tractor Supply Company
  • Selma, AL FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 22 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Montgomery, AL area

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Patient Services Coordinator-LPN, Home Health
  • CenterWell Home Health
  • Prattville, AL
  • Become a part of our caring community and help us put health first The Patient Services Coordinator-LPN is directly resp...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative Lead
  • Kinedyne
  • Prattville, AL
  • RESPONSIBILITIES: Process customer orders in steps to include entering information into the computer system; confirming ...
  • 4/19/2024 12:00:00 AM

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NetSuite Engineer
  • American Express Global Business Travel
  • Montgomery, AL
  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an i...
  • 4/19/2024 12:00:00 AM

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Oracle Services - Cloud SCM Costing - Manager - Tech Consulting - Open Location
  • EY
  • Montgomery, AL
  • EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
  • 4/19/2024 12:00:00 AM

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Senior Direct Sales Representative - US
  • Pearson
  • Montgomery, AL
  • Senior Direct Sales Representative Primary Responsibilities Educate customers about our training solutions. Grow and mai...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative Lead
  • The Heico Companies, LLC.
  • Prattville, AL
  • Job Description RESPONSIBILITIES: Process customer orders in steps to include entering information into the computer sys...
  • 4/18/2024 12:00:00 AM

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NETWORK ENGINEER (REMOTE) - TECH/Montgomery - GRAY MEDIA GROUP
  • Gray Television
  • Montgomery, AL
  • About Gray Television: Gray Television is a leading media company that owns and operates high-quality stations in 113 te...
  • 4/18/2024 12:00:00 AM

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IT Operations Technician, Network Support
  • CHS Inc.
  • Montgomery, AL
  • CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that prov...
  • 4/18/2024 12:00:00 AM

Montgomery is the capital city of the U.S. state of Alabama and the county seat of Montgomery County. Named for Richard Montgomery, it stands beside the Alabama River, on the coastal Plain of the Gulf of Mexico. In the 2010 Census, Montgomery's population was 205,764. It is the second most populous city in Alabama, after Birmingham, and is the 118th most populous in the United States. The Montgomery Metropolitan Statistical Area's population in 2010 was estimated at 374,536; it is the fourth largest in the state and 136th among United States metropolitan areas. The city was incorporated in 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$59,873 to $83,124
Montgomery, Alabama area prices
were up 1.3% from a year ago