Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Do you have a strong knowledge of Real Estate Sales? Are you someone who thrives on helping others achieve their goals? Do you have strong leadership skills?
Maybe you are an experienced Assistant Team Lead, Real Estate Leader, or Productivity Coach who knows their strengths are managing, nurturing, teaching, or holding others accountable. Our team is looking for someone to coach, encourage, and hold our agents accountable for their goals. This person leads the transaction side of the team by training, consulting, and holding accountable all team agents. Your management objective is to increase the performance of each member of our sales team and help them reach their goals.
The Assistant Team Lead will also help grow the team and is responsible for ensuring that each candidate meets our high-performance standards, has the necessary qualifications, and is a good cultural fit for the team.
If this sounds like a great fit, apply today!
$60,000 base bonus
Responsibilities:
Our real estate team is a tight-knit group with a very specific vision - to help agents live and work with more passion, focus, and skill while giving our clients an amazing experience. Our goal is to continually have both client and team member success and happiness. We have a supportive environment, a friendly culture, and a strong work ethic.
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