Contact Center Team Leader (Includes Selling) jobs in Paramus, NJ

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative.  We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. 

Job Overview:

The Team Leader’s primary responsibility is to drive sales by providing outstanding customer service, using selling techniques to build sales and customer loyalty, and maintaining a clean, neat and easy to shop selling floor. The Team Leader is a role model of our Fun, Fresh and Fast Selling Culture. The Team Leader’s supervisory role serves as a core function in assisting the Outlet Management team in the daily operations of the business. The Team Leader is proficient in all aspects of the selling culture, and in operational tasks, including merchandise processing, signing, and pricing accuracy.  The Team Leader must be able to assist with both Sales, Service and Merchandising functions as needed, demonstrating versatility between those functions as dictated by business need.

Essential Functions:

• Performs supervisory functions in the absence of the Outlet Store Manager or Store Leader
• Demonstrates appropriate product knowledge and communicates sales and promotions to team
• Trains and coaches on selling expectations and relationship building that drive customer loyalty
• Partners with Store Leader to ensure execution of operational functions including merchandising, logistics, and visual directives.  
• Prepares and plans for all shipments, transfers, floor moves, signing and markdowns
• Assist with new hire onboarding process and performance management of colleagues
• Protects Company assets, adhering to all operational and cash office procedures

Qualifications and Competencies:

• High School Diploma or equivalent required

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Frequent use of computers - Able to use and navigate multiple technological devices
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders
• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
• Frequently lift/move up to 50lbs