Contact Center Team Leader (Includes Selling) jobs in Pierre, SD
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Concrete Team Leader
- River Bluff Custom Homes, LLC
-
Fort Pierre, SD
FULL_TIME
-
Concrete Team Leader – River Bluff Custom HomesRiver Bluff Custom Homes in Fort Pierre needs an ongoing, career-oriented individual to join our experienced team.About River Bluff Custom HomesRiver Bluff Custom Homes is an exceptional and highly respected manufactured and modular home company. We are a ONE-STOP BUILDER – we help the customer with everything from design to dirt-work to getting the home move-in ready. We take the hassle out of the home-buying process by providing more service.With over 35 years of combined experience, River Bluff Custom Homes takes pride in providing and servicing quality homes suited for the northern climate. Centrally located in South Dakota, River Bluff Custom Homes provides manufactured homes along with ranch, cape cod, two-story and multi-family housing in central South Dakota and other areas of South Dakota.Job SummaryWe seek an experienced concrete person who will help with flat work, foundation footings, and foundation walls. This will include shooting grade, excavation, backfill, drain tile installation, laying and tying rebar, forming footings, drop footings, stepped foundation walls, flat work of all kinds. The position will include equipment operation such as a skid steer and excavator. An experienced self-starter is a must. The ability and willingness to adapt is critical. Experience as an equipment operator is helpful. The position involves a variety of projects, many of which will be self-supervised.RequirementsWe will hire an employee who understands the value of customer service. We need an experienced craftsman who has the willingness to learn and desire to work. A SD Driver’s license is required. A Class A CDL is desirable but not required. The employee must be physically capable of doing manual work and lifting at least 75 lbs. Ability to work in outdoor weather conditions.Hours We Expect You to Work – We generally work 40 to 60 hours per week – depending on the time of year. During summer months our crew works longer days. Typical hours in summer include:Monday thru Friday – 6 AM to 5 PMSaturday – 7 AM to 1 PMWe sometimes have special projects that require weekends or evening work. A few examples would be a hard deadline or a project that can only be done in the evening or on weekend. This is a year-round position. You will work more during warm months but generally 40 hours during the winter.TravelOvernight travel is required. Most of our jobs are within 90 miles of Fort Pierre. We do housing projects that require overnight travel. When we go out of town, we work longer days and generally, our crew will leave on a Monday and return on a Friday. We provide lodging and pay an extra $20 per person per day for overnight travel. We pay for the time it takes to get to the job. We do not pay the hours for the return trip from the job. We furnish a vehicle.Compensation Package· Hourly Pay – For the right person, we will pay over $21/hour – We also pay overtime· Health Insurance – Paid in Full for Employee – Blue Cross/Blue Shield· Paid Time Off – one week after six months – thereafter–3.05 hours per two week pay period. We allow employees to carryover one week of vacation at the end of the year.· Holidays – New Year’s Day, Independence Day, Labor Day, Memorial Day, Thanksgiving and Christma
Specific duties may include but are not limited to:
Site Preparation for manufactured and modular homes· Four corner and set elevations for homes· Complete site preparation
Concrete· Pour concrete pier foundations, crawl space foundations, and basements· Pour concrete including sidewalks and driveways· Build air conditioner pads with dirt and set concrete on top for a pad
Retention Walls· Set grade and pour footings along with installing drainage for retention walls· Install retention walls as needed for home sets
Grading· Slope ground for drainage & install drainage systems as necessary· Grade yards for preparation of a crane set
Equipment operation and maintenance· Skid steer· Mini-Excavator· Plate packer and trencher
Our crews are cross-trained and if concrete is slow, we have the concrete crew help with other projects such as:
Installation of Homes· Crane or roll homes onto their foundation· Set, block & level houses· Anchoring homes· Install insulated skirting
On-site Improvements· Build decks· Install retention walls as needed for home sets
Interior and Exterior Finish of Homes· Build dormers and hip roofs on homes· Install shingles, ridge cap or steel on roofs· Siding and shake installation· Reset and adjust walk doors, cabinet doors & drawers· Secure and install trim· Drywall repair & painting· Appliance hook-up along with tightening drains & checking for water leaks· Install light bulbs and install fan blades on ceiling fans· Window installation and repair
Water and sewer· Install meter pits and curb boxes· Extend water and sewer lines
Other jobs· Other jobs as assigned
Disclosure about Job Description
· This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
R230227A.DOC - 10 Days Ago
Team Member
- Fourteen Foods Career Center
-
Aberdeen, SD
FULL_TIME
- When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
- 25 Days Ago
Auditor
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Auditor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations invol...
- 14 Days Ago
Courtroom Presentation Specialist
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Courtroom Presentation Specialist Employment Type: Full-Time, Mid-Level Department: Legal As a Courtroom Presentation Specialist, for CGS, you will be responsible for providing litigation support serv...
- 14 Days Ago
Paralegal/Legal Assistant I
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Paralegal/Legal Assistant I Employment Type: Full-Time, Entry Level Department: Legal As a CGS paralegal, you will work under the direction of a Supervisory Paralegal or Project Supervisor. You will p...
- 14 Days Ago
Share Point Developer
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Share Point Developer Employment Type: Full-Time, Mid-level Department: Information Technology CGS is seeking a Share Point Developer to join our team supporting a wide-ranging technical support initi...
- 14 Days Ago
Filters
- Current Active Filter
- Pierre, SD
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Team Leader (Includes Selling) jobs found in Pierre, SD area
About Pierre, South Dakota
Pierre (/pɪər/; Lakota: čhúŋkaške, "fort") is the capital of the U.S. state of South Dakota and the seat of Hughes County. The population was 13,646 at the 2010 census, making it the second-least populous state capital in the United States, following only Montpelier, Vermont, and the eighth-most populous city in South Dakota.
Founded in 1880 on the east bank of the Missouri River opposite Fort Pierre, Pierre has been the state capital since South Dakota gained statehood on November 2, 1889. It was challenged by Huron for the capital and won because of its location in the geographic center of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$56,771 to $78,818
Pierre, South Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago