Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Team Leaders support the management team in all aspects of service, quality, cleanliness, production, and maintenance for the restaurant during the assigned shift. Must be able to perform all duties and responsibilities of a cook, line server, and cashier including interacting with guests and other team members. Oversees the Team in preparation and creation of food, adheres to food safety standards, and contributes to managing the restaurant.
Dig in and...
Live for the flavor of life:
Rally around helping our guests create rave-worthy orders and educate them about their options.
Lend a hand in keeping a clean and inviting restaurant that would make anyone want to kick back and stay a while.
The Finer Details:
Must feel life is about having fun and being curious.
Must have a genuine desire to make others happy.
Ability to communicate in English is required.
Must be able to lift up to 50 lbs.
May be required to operate/access equipment at standard heights while walking and standing during entire shift.
Age requirements may apply in order to remain in compliance with State and Federal laws.
Have dependable transportation.
Job Types: Full-time, Part-time
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