Contact Center Team Leader (Includes Selling) jobs in Rochester, MN
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
- Bank Midwest
-
Fairmont, MN
FULL_TIME
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Bank Midwest is a seeking a full-time Contact Center Associate to join our call center team.
- Shifts will be scheduled during our Customer Support hours (Monday - Friday 7 a.m. and 7 p.m. and Saturdays from 8 a.m. to Noon). When scheduled to work Saturday morning there will be a half day off during the work week.
- Responsible for providing exemplary, professional service to our customers including researching/resolving customer inquiries, identifying other Bank Midwest products and services that meet the customer's needs and assisting customers with requests/transactions using one of our many communication channels (phone, email, text, chat, Interactive Teller Machine).
- Must have strong customer service skills, attention to detail, and enjoy working in a team environment.
- Bank Midwest provides competitive compensation and benefits package, including 401k, bonus program, and Employee Stock Ownership Program. Medical / Dental / Vision options. Paid Time Off and Holidays.
High School Diploma / GED
Equal Opportunity Employer
- 24 Days Ago
- Tractor Supply Company
-
Rochester, MN
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 1 Month Ago
- IBG Partners
-
Austin, MN
FULL_TIME
- We believe that leadership is about more than just overseeing a team it's about inspiring, empowering, and guiding individuals to reach their full potential. As a Sales Team Leader, you will have the ...
- 18 Days Ago
- Hiawatha Homes
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Rochester, MN
FULL_TIME
- Varied AM/PM shifts, including every other weekendFull-time: 72 hours/pay periodWeekend Late Night Awake Shift Differential Pay: $1.10/hour$500 sign on bonus paid in 6 monthsStarting Wage $18.50/hrLoc...
- 19 Days Ago
- Hormel Foods Family of Companies
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Austin, MN
FULL_TIME
- All applications will require ONE attachment, that will include the following.ONE attached PDF, titled by your name, with the following documents: Cover letter describing the reasons for your interest...
- 19 Days Ago
- Benchmark Electronics, Inc
-
Rochester, MN
FULL_TIME
- Benchmark provides comprehensive solutions across the entire product lifecycle; leading through its innovative technology and engineering design services, leveraging its optimized global supply chain,...
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0 Contact Center Team Leader (Includes Selling) jobs found in Rochester, MN area
- QuickVisit
-
Rochester, MN
- Job Description Job Description Traveling Nurse Practitioner Assignment - Iowa QuickVisit Urgent Care is seeking a Trave...
- 4/23/2024 12:00:00 AM
- 160 Driving Academy
-
Rochester, MN
- Job Description Job Description Whether you see yourself in sales, business development, customer service, retail manage...
- 4/23/2024 12:00:00 AM
- Centrex Rehab
-
Rochester, MN
- Job Description Job Description We are seeking a Physical Therapy Assistant to work PRN (primarily on weekends) at The H...
- 4/23/2024 12:00:00 AM
- Centrex Rehab
-
Rochester, MN
- Job Description Job Description We are seeking a Physical Therapist to work PRN (primarily on weekends) at The Homestead...
- 4/23/2024 12:00:00 AM
- Volunteers of America National Services (VOANS)
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Rochester, MN
- Come join our awesome team as a Registered Nurse (RN) Manager at Rochester Rehab & Living Center. We are offering genero...
- 4/22/2024 12:00:00 AM
- Department Of Homeland Security
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Rochester, MN
- Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
- 4/22/2024 12:00:00 AM
- Mayo Foundation For Medical Education And Research
-
Rochester, MN
- Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World...
- 4/22/2024 12:00:00 AM
- Carl Zeiss Meditec Inc.
-
Rochester, MN
- Job Description Job Description How many companies can say theyve been in business for over 177 years?!Here at ZEISS, we...
- 4/22/2024 12:00:00 AM
About Rochester, Minnesota
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