Contact Center Team Leader (Includes Selling) jobs in Rock Hill, SC

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Contact Center Team Leader (Includes Selling) jobs

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Contact center representative
  • Comporium
  • Lancaster, SC FULL_TIME

  • SUMMARY

    Responsible for providing customer service responses for all Comporium Services and Products to include, but not limited to : billing, sales, and services issues.

    Maintain strong knowledge on all Comporium Services and Products, and providing world class customer service and meet or exceed all sales objectives.

    RESPONSIBILITIES

    Respond to customer inquiries either by phone, text, email, social media or chat in a timely and professional manner to ensure customer inquiries or concerns are addressed in a satisfactory manner.

    • Responsible for meeting and / or exceeding sales goals.
    • Responsible for meeting and / or exceeding exit scores.
    • Adhere to departmental guidelines as related to attendance.
    • Notify Team Supervisor as to the need for additional training on Comporium products and services as needed and keep Team Supervisor informed of items requiring immediate attention or for the benefit of co-workers, including matters such as outages, equipment troubles and customer service issues.
    • Other duties as assigned and requested .(ex. Outbound calling, new hire training, special projects, OT)

    REQUIREMENTS

    • High School Diploma / GED required
    • 1-2 years Customer Service and Sales preferred
    • Excellent computer, oral and written communication skills

    We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!

    Last updated : 2024-03-29

  • 24 Days Ago
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C
Team Leader
  • Carrols Corporation
  • York, SC FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 18 Days Ago
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C
Team Leader
  • CMG
  • Rock Hill, SC FULL_TIME,PART_TIME
  • CMG - Quick Service Mexican Restaurant Group in Rock Hill , SC [ 2nd location NOW OPEN ] Seeking highly motivated hourly managers and crew members Lunch & Dinner Shifts Full & Part Time Positions w/ F...
  • Just Posted
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R
TEAM LEADER
  • Rock Hill New Hope Treatment Centers
  • Rock Hill, SC FULL_TIME
  • About Us: New Hope Carolinas is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need i...
  • 22 Days Ago
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B
Team Leader
  • Burger King
  • York, SC FULL_TIME
  • Team Member Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-p...
  • 29 Days Ago
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Team Leader / Auditor
  • PICS Inventory Specialists
  • Chester, SC FULL_TIME
  • Team Leader / Auditor Chester, SC We are looking for motivated, customer service oriented team members with previous experience working for other inventory service companies. This is NOT a warehouse p...
  • 15 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Rock Hill, SC area

About Rock Hill, South Carolina

Rock Hill is the largest city in York County, South Carolina, United States and the fifth-largest city in the state. It is also the fourth-largest city of the Charlotte metropolitan area, behind Charlotte, Concord, and Gastonia (all located in North Carolina, unlike Rock Hill). As of the 2010 Census, the population was 66,154. In 2016, the population had increased to 72,937. The total population of Rock Hill inside the city limits and outside the city limits as of 2017 was estimated at 117,375 people. The city is located approximately 25 miles (40 km) south of Charlotte and approximately 70 mi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$65,267 to $90,612
Rock Hill, South Carolina area prices
were up 1.5% from a year ago
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