Contact Center Team Leader (Includes Selling) jobs in San Diego, CA
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 26 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 30 Days Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 7 Days Ago
Appointment Selling Call Center Agent
- Semper Solaris Construction, Inc.
-
El Cajon, CA
FULL_TIME
- Semper Solaris is the fastest growing leader in the Residential Solar Installation industry, and we are looking for a motivated Call Center Agents to join the team! Semper Solaris now has offices in F...
- 10 Days Ago
Selling Center Design Specialist - Part Time - Santee
- Tuff Shed
-
Santee, CA
PART_TIME
- “BUILD” YOUR CAREER WITH TUFF SHED! Tuff Shed is recruiting for a PART TIME, independent sales professional to be a Brand Ambassador working closely with our Home Depot partners and customers. We offe...
- 22 Days Ago
Call center customer service (Automotive Dealership)
- Team Mazda of El Cajon
-
El Cajon, CA
FULL_TIME
- RESPONSIBILITIES Monitors and contacts sales leads generated by the Dealership Customer Relations Management System (CRM/DealerSocket) Determines customer vehicle needs by listening and asking questio...
- 26 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in San Diego, CA area
Support Services Specialist
- California Coast Credit Union
-
San Diego, CA
- Provides operational phone and email support to the branches, Member Service Center (MSC), Spectrum departments, and mem...
- 4/22/2024 12:00:00 AM
Warehouse & Customer Support Coordinator
- Diality
-
San Diego, CA
- About Us: Diality Inc, a privately held medical device company located in Irvine, CA is committed to improving the quali...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Team Cohen Ontario
-
San Diego, CA
- We are seeking 4 new candidates with fresh ideas that are experienced in Customer Service and Sales Representation to jo...
- 4/22/2024 12:00:00 AM
Healthcare Customer Service Rep - $21/hr
- TEKsystems
-
San Diego, CA
- *HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE - ONSITE - $21/HR * *Description:* Customer service representative working i...
- 4/22/2024 12:00:00 AM
Customer Service Data Analyst
- San Diego Transit Corporation
-
San Diego, CA
- Advertised Title: Customer Service Data Analyst Internal Title: Support Services Analyst Under the direction of the Dire...
- 4/21/2024 12:00:00 AM
Service Representative
- The Select Group
-
San Diego, CA
- Company Name: Top utility company in San Diego Position Title: Service Representative ( opening in Pacific Beach & Escon...
- 4/20/2024 12:00:00 AM
Customer Service Representative (Bilingual English/Spanish)
- Manpower San Diego
-
San Diego, CA
- Job Title: Customer Service / Call Processing Representative (Bilingual English/Spanish) Location: San Ysidro, CA Schedu...
- 4/20/2024 12:00:00 AM
Access Service Representative-Pt Focus-Admitting-Outpatient Pavilion-Per Diem-Day Shift
- Sharp Healthplan
-
San Diego, CA
- Hours Shift Start Time: Variable Shift End Time: Variable Additional Shift Information: Weekend Requirements: No Weekend...
- 4/20/2024 12:00:00 AM
About San Diego, California
According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents.
The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$72,414 to $100,535
San Diego, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago