Contact Center Team Leader (Includes Selling) jobs in Santa Ana, CA

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Contact Center Associates
  • WNS Global Services
  • Santa Ana, CA OTHER
  • Descripción del empleo

    • To provide support through these channels: inbound calls, chat bots, email.
    • To provide responses to customers based on the procedures, technical manuals, specifically for their line of products on: “Diabetes Care”.
    • To identify potential clients once the Associates send  relevant information on their products on Diabetes Care.
    • Internal interactions:  sales force team, marketing, general Services.
    • To provide support through these channels: inbound calls, chat bots, email.
    • To provide responses to customers based on the procedures, technical manuals, specifically for their line of products on: “Diabetes Care”.
    • To identify potential clients once the Associates send  relevant information on their products on Diabetes Care.
    • Internal interactions:  sales force team, marketing, general Services.

    Requisitos

    • Academic Background: University studies level of Licenciatura./ Knowledge of Microsoft Office packages: Word, Excel, PowerPoint.
    • Soft skills requirements: Excellent communication skills are a must, knowledge of technical  words related with pharmaceutical industry./ CRM knowledge, ability to handle phone calls, emphatetic, customer service oriented, proactive person, must be a team player.
    • English skills: Intermediate knowledge (A2).
    • Background experience: Contact center industry (min. of 2 years) / Pharma Industry: at least 1 year working in related areas.
  • 10 Days Ago

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Quality Analyst for Contact Center (Voice)
  • WNS Global Services
  • Santa Ana, CA OTHER
  • Descripción del empleoKey Accountabilities: Development of measures for the continuous maintenance or optimization of the service quality (partly in cooperation with other departments and Roche)Perfor...
  • 14 Days Ago

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Team Leader
  • Jack In The Box
  • Tustin, CA FULL_TIME
  • Pay Range: $16-$20 per hour This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not ...
  • 2 Days Ago

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Team Leader
  • WHG Restaurant Group
  • Los Alamitos, CA FULL_TIME
  • As the Team Leader you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is...
  • 9 Days Ago

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Team Leader
  • Jack In The Box | JDC Food Services, LLC
  • Tustin, CA FULL_TIME
  • Pay Range: $16-$20 per hour This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not ...
  • 10 Days Ago

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Team Leader
  • Feast Enterprises
  • Tustin, CA FULL_TIME
  • NOW HIRING!“This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box ...
  • 14 Days Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Santa Ana, CA area

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Customer Service Representative
  • Best-VIP Chauffeured Worldwide
  • Santa Ana, CA
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be working i...
  • 3/28/2024 12:00:00 AM

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Senior Technical Customer Care Associate
  • Fortune Brands & Security, Inc.
  • Irvine, CA
  • **Senior Technical Customer Care Associate** * 3 Parker, Irvine, CA 92618, USA * Full-time * Department: Customer Servic...
  • 3/28/2024 12:00:00 AM

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Customer Service Lead
  • University Frames Inc
  • Anaheim, CA
  • University Frames is dedicated to providing the best diploma frame product in the country! Our growing business is looki...
  • 3/28/2024 12:00:00 AM

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Service Advisor / Service Writer
  • California National Kennedy Equip
  • Orange, CA
  • Job Description Job Description Kennedy Equipment, a family owned equipment company, located in Orange has an opening fo...
  • 3/27/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Irvine, CA
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

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Customer Service representative (Call Center)
  • DataTicket, Inc
  • Costa Mesa, CA
  • Job Description Job Description Work with Data Ticket, Inc. Customer Service! Role: Customer Call Center Representative ...
  • 3/24/2024 12:00:00 AM

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Customer Service Associate
  • PEAK Technical Staffing
  • Tustin, CA
  • Company Goal: Dedicated to helping foreign companies establish their own operations in the United States for the direct ...
  • 3/24/2024 12:00:00 AM

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Customer Service representative (Call Center)
  • DataTicket, Inc
  • Irvine, CA
  • Job Description Job Description Work with Data Ticket, Inc. Customer Service! Role: Customer Call Center Representative ...
  • 3/24/2024 12:00:00 AM

Santa Ana /ˌsæntə ˈænə/ (Spanish for "Saint Anne") is the county seat and second most populous city in Orange County, California in the Los Angeles metropolitan area. The United States Census Bureau estimated its 2011 population at 329,427, making Santa Ana the 57th most-populous city in the United States. Santa Ana is in Southern California, adjacent to the Santa Ana River, about 10 miles (16 km) from the coast. Founded in 1869, the city is part of the Greater Los Angeles Area, the second largest metropolitan area in the United States, with almost 18 million residents in 2010. Santa Ana is a ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$75,004 to $104,130
Santa Ana, California area prices
were up 2.5% from a year ago