Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Our Scranton, PA office is searching for a water/wastewater engineer looking to grow their career and build a business service line. Reporting to the Civil Regional Team leader, this position will have the responsibility to develop and manage a significant portfolio of professional engineering services with a focus on process water and wastewater projects. The Team Leader will provide direct management and supervision of resources and assignments and be responsible for supporting public and private sector markets.
This role can accelerate your career goals through immediate opportunities to lead, and comes with a competitive starting salary, incentive compensation, a comprehensive benefit package, and opportunities to become a LaBella shareholder.
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0 Contact Center Team Leader (Includes Selling) jobs found in Scranton, PA area