Contact Center Team Leader (Includes Selling) jobs in Springfield, MA
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Educational Team Leader (ETL)
- The Center School
-
Chicopee, MA
FULL_TIME
-
The Positive Regard Network (Holyoke/Chicopee, MA) invites applicants for an Educational Team Leader (ETL)
position. Applicants must have the minimum of a Master’s Degree in Education or a related field required. Professional certification as a Teacher for Students with Moderate Disabilities by the Massachusetts DESE strongly preferred; Special Education Administrator licensure also highly desirable. The ETL will work cooperatively with the Education Administrators to supervise the provision of special education services in the school and ensure that the services specified in each student’s IEP are delivered by the Teachers in accordance with regulation and statute.
Position Responsibilities:- Oversees and directs all classroom staff as it pertains to students’ IEPs.
- Assists direct care staff in implementing lessons and behavioral plans by modeling and providing support materials.
- Reviews and strengthens teachers’ weekly lesson plans
- In collaboration with the Educational Administrator, schedules and facilitates weekly Teachers Meeting.
- In collaboration with the Educational Administrator, ensures appropriate training programs for Teachers’ professional development.
- Provides staffing in classrooms as required.
- Provides feedback to the Educational Administrator regarding annual performance reviews in accordance with policy.
- Participates in scheduled supervision, training.
- Assists with the hiring process of Teachers, including conducting interviews of prospective candidates. Coordinates student interns as appropriate.
- Provides employee orientation and training as required.
- Ensures policies and procedures and conduct expectations are adhered to. Implements disciplinary action to Teachers as needed.
- Facilitates the dissemination of student information through morning and afternoon meetings and encourages and monitors
- Teachers’ participation in these meetings.
- Provides support of team implementation of IEP in conjunction with other disciplines, administrative departments and external services providers.
- Coordinates with allied health and clinical teams to provide services on Service Delivery IEP for each student.
- Completes information pertaining to students’ learning profiles for further assessment upon request.
- Monitors compliance with all IEP grids and advocates for needed professional services. Edits IEP’s, Progress Reports, reports cards, and other educational documentation in a timely manner. Attends IEP, review and emergency meetings as requested or needed. Attends IEP meetings to support students and train Teachers.
- Remains current and knowledgeable in all federal and state ESE regulations, particularly with regard to special education, MCAS testing, IDEA, and NCLB. Informs, assists and monitors all Teachers’ compliance with state and federal regulations regarding special education and MCAS testing.
- Liaison with outside agencies and authorities, including social services organizations and school district personnel, and represent school in a professional manner at community meetings and events, including court, conferences, etc., as needed.
- Assists with MCAS and Wida testing. Oversees and arranges for all testing needs of students. Oversees MCAS ordering, organization, testing and troubleshooting for all students.
- Keeps individual certification(s) current with DESE.
- Immediately reports emergencies, allegations and other serious concerns to supervisor.
**Please note that candidates who are offered employment will be subject to background screening, to include: CORI, SORI, DCF and SAFIS (Fingerprinting) checks** - 20 Days Ago
Educational Team Leader (ETL)
- The Center School
-
Holyoke, MA
FULL_TIME
- The Positive Regard Network (Holyoke/Chicopee, MA) invites applicants for an Educational Team Leader (ETL) position. Applicants must have the minimum of a Masters Degree in Education or a related fiel...
- 24 Days Ago
Contact Center Representative
- UMassFive College Federal Credit Union
-
Hadley, MA
FULL_TIME
- Position Summary: It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the C...
- 1 Month Ago
Contact Center Agent I
- Greenfield Savings Bank
-
Greenfield, MA
FULL_TIME
- Position Title: Contact Center Agent Summary: The Contact Center Agent is responsible for providing unparalleled service to customers via electronic communication channels. This includes but is not li...
- 1 Month Ago
Team leader
- TSC
-
Greenfield, MA
FULL_TIME
- Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary ...
- 19 Days Ago
Team Leader
- Tractor Supply Company
-
Greenfield, MA
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 21 Days Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Springfield, MA area
Customer Service Rep - Windsor, CT/ 21006761
- Longwood University
-
Windsor, CT
- . This may cause Handshake to work improperly. Equal Opportunity Employer: Minority/Female/Disability/Veteran Waste Mana...
- 4/25/2024 12:00:00 AM
Call Center Representative
- Axe Elite
-
Hartford, CT
- Job Description Job Description Benefits: High pay Monthly and yearly recognition's Team dinners and trips Paid Biweekly...
- 4/25/2024 12:00:00 AM
Call Center Sales Representative
- AXE Elite USA
-
Hartford, CT
- Job Description Job Description Job description As a Sales Rep you will be a vital part of our commitment to people, cha...
- 4/24/2024 12:00:00 AM
Customer Service Representative-Remote
- The Hartford Financial Services Group, Inc.
-
Hartford, CT
- CRS/Billing Spec I - OK10LN We're determined to make a difference and are proud to be an insurance company that goes wel...
- 4/23/2024 12:00:00 AM
Service Team Leader
- Northampton Business Directory
-
Northampton, MA
- Alma Personnel have been instructed by their trusted client to recruit for an experienced Service Team Leader with excel...
- 4/23/2024 12:00:00 AM
Graduate Customer Experience Training Advanced Apprentice
- Worcester Bosch Group
-
Worcester, MA
- **Graduate Customer Experience Training Advanced Apprentice** * Cotswold Way, Worcester, UK * Full-time * Legal Entity: ...
- 4/22/2024 12:00:00 AM
Key Private Bank Client Relationship Associate
- KeyBank
-
Hartford, CT
- Location: 225 Asylum Street, Suite 1910 - Hartford, Connecticut 06103 Job Summary The Client Relationship Associate (CRA...
- 4/22/2024 12:00:00 AM
Clinical Patient Navigator / Patient Service Rep
- Healogics
-
Springfield, MA
- The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
- 4/21/2024 12:00:00 AM
About Springfield, Massachusetts
Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area.
Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$70,323 to $97,633
Springfield, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago