Contact Center Team Leader (Includes Selling) jobs in Springfield, OR
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Multi-Unit Leader
- Team Drive-In
-
Redmond, OR
FULL_TIME
-
SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform.
As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! The job duties include:
- Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.
- Directs and assigns employees as needed to ensure all aspects of service meet operational standards
- Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
- Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.
- Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
- Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
- Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.
- Monitors performance of vendors. Takes immediate corrective action when necessary.
- Audits drive-in employment-related records and payroll records.
- Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
- Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
- Recruits, interviews and hire management team members to achieve proper staffing levels.
- Approves compensation levels of drive-in employees and managers within company guidelines.
- Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
- Develops and implements a marketing plan for region.
- High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
- Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
- Multi-unit supervision experience is preferred.
- Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays
- Knowledge of recruiting, interviewing and selection practices
- Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
- Leadership and supervisory practices and skills; effective verbal and written communication skills
- Basic accounting and computer skills
- Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
- Problem solving, decision-making and conflict-resolution skills
- Abide by the company’s appearance, uniform and hygiene standards
- 2 Days Ago
Team Leader
- Tractor Supply Company
-
Creswell, OR
FULL_TIME
- Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
- 1 Month Ago
Team leader
- PacificSource
-
Bend, OR
FULL_TIME
- Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants w...
- 28 Days Ago
Production team leader
- Fall Creek Farm & Nursery
-
Lowell, OR
FULL_TIME
- Fall Creek is creating a world with better blueberries through its team spread across the globe. To help us accomplish this, we are seeking a qualified Production Team Leader . This position will be l...
- 26 Days Ago
Propagation Team Leader
- Fall Creek Farm & Nursery, Inc.
-
Lowell, OR
FULL_TIME
- Fall Creek is creating a world with better blueberries through its friendly, collaborative team spread across the globe. To help us accomplish this, we are seeking a qualified Propagation Team Leader....
- 1 Month Ago
Commercial Banking Team Leader
- Summit Bank
-
Bend, OR
FULL_TIME
- TITLE: Senior Vice President, Central Oregon Commercial Banking Team LeaderREPORTS TO: Central Oregon Market PresidentFLSA: ExemptCATEGORY: Full Time SUMMARYThe Central Oregon Commercial Lending Team ...
- 1 Month Ago
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0 Contact Center Team Leader (Includes Selling) jobs found in Springfield, OR area
Customer Advocate
- Jobs for Humanity
-
Eugene, OR
- Company Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem...
- 4/24/2024 12:00:00 AM
Receiving Specialist
- Comoto
-
Springfield, OR
- Company Description Total compensation: $15.00 - $17.00+ / hour Comoto Holdings is America's largest and fastest-growing...
- 4/24/2024 12:00:00 AM
EMTB / AEMT / Paramedic / LPN
- Hiring Now!
-
Eugene, OR
- Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the liv...
- 4/24/2024 12:00:00 AM
Certified Nursing Assistant (CNA) - $20-$25+/hr
- Prestige Care, Inc.
-
Menlo Park, OR
- New medical benefits! Beginning in January 2023, our low monthly premium payments for employees and dependents will be a...
- 4/23/2024 12:00:00 AM
Certified Nursing Assistant (CNA)
- Prestige Care, Inc.
-
Eugene, OR
- New medical benefits! Beginning in January 2023, our low monthly premium payments for employees and dependents will be a...
- 4/23/2024 12:00:00 AM
Licensed Practical Nurse (LPN)
- Prestige Care, Inc.
-
Springfield, OR
- New medical benefits! Beginning in January 2023, our?low monthly premium payments?for employees and dependents will be a...
- 4/23/2024 12:00:00 AM
Project Manager, Construction
- Ausland Group
-
Eugene, OR
- Job Description Job Description Salary: $90,000 - $130,000 DOEPROJECT MANAGER, CONSTRUCTIONAusland Group is seeking a Pr...
- 4/23/2024 12:00:00 AM
Information Technology Support Specialist
- Riverstrong
-
Eugene, OR
- Riverstrong is looking for driven IT Support Specialists who possess the grit and energy to help us grow in an MSP start...
- 4/22/2024 12:00:00 AM
About Springfield, Oregon
Springfield is a city in Lane County, Oregon, United States. Located in the Southern Willamette Valley, it is within the Eugene-Springfield Metropolitan Statistical Area. Separated from Eugene to the west, mainly by Interstate 5, Springfield is the second-most populous city in the metropolitan area after Eugene. As of the 2010 census, the city has a total population of 59,403.
The Briggs family first settled the Springfield area, arriving in 1848. The community was incorporated as a city in 1885. The city was named after a natural spring located in a field or prairie within the current city bo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$67,289 to $93,421
Springfield, Oregon area prices
were up 2.5% from a year ago
were up 2.5% from a year ago