Contact Center Team Leader (Includes Selling) jobs in Tampa, FL
Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Team Leader (Includes Selling) jobs
Contact Center Supervisor
- TruGreen Limited Partnership
-
Tampa, FL
FULL_TIME
- 100924 6302 E Dr Martin Luther King Jr Blvd, Tampa, Florida 33619 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Supervises the day-to-day activities of Call Center Representatives to achieve sales budgets, ensure quality sales and drive key performance metrics to achieve company goals. Motivate, coach, and develop call center associates. Handle calls due to customer escalations and/or calls requiring in-depth knowledge of the organization’s products and services. Monitor calls/activities as necessary to ensure performance standards are met. May make hiring decisions and conduct performance appraisals. Responsible for the day-to-day application of organizational policies and procedures and the generation of reports as required. Responsibilities 1. Motivates and leads a team of associates to achieve optimal performance. 2. Ensures that Associates handle calls in accordance with established guidelines and procedures. 3. Intercedes on incoming telephone calls to resolve customer complaints/issues. 4. Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics, and provides technical guidance on complex issues. 5. Maintains performance records of assigned associates. May conduct performance appraisals. 6. Provides regular feedback, development, and coaching to associates on performance objectives. Facilitates and maintains a positive work environment. 7. Generates various routine management reports and other reporting as needed. 8. Ensures appropriate communication with team members through one-on-one meetings and conducting team meetings. 9. Ensures company policies are enforced and provides coaching, including corrective action, when necessary. 10. Assists with the recruitment and selection process for new associates and/or leadership roles. 11. Supports the goals and objectives of the Call Center, Management, and the Organization. Education and Experience Requirements • High School Diploma or general education degree (GED); plus one to two years of related experience and/or training; or equivalent combination of education and experience. • Two or more years experience in sales and/or service operations or call center. • Senior-level, lead, or management experience preferred. Knowledge, Skills, and Abilities • Oral and written communications skills • Organizational skills • Analytical skills • Knowledge of call center and/or customer service operations • Leadership skills • Team Development Skills • Proficient in software applications (Word, Excel, Outlook, PowerPoint) • Time Management skills; ability to prioritize tasks • Ability to work the full range of hours and adjust to seasonal and any other shift changes as necessary as directed by management to accomplish team and company goals Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: • Sit, stand, and walk • Use hands and arms to handle, feel or reach • Speak and hear • Use close vision abilities Occasionally required to: • Lift or move up to 25 lbs • Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level • Low to moderate Adverse Conditions • Minimal Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. Pay Ranges $41,237.00 - $68,728.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit https://trugreen.phenompro.com/us/en/eeoc-and-eeo-policy or to request an application accommodation, please visit https://trugreen.phenompro.com/us/en/disabilities-accommodations California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer We offer growth, both for your career and your community. TruGreen is the nation's largest and most comprehensive provider of lawn and landscape services. We are proud to have over 200 branches across the country so that you will find opportunities with us no matter where life takes you. Plus, we offer competitive pay and a comprehensive benefits package, including medical, dental, vision and 401k plans. With our small-company feel, tight-knit communities and 40 years of time-tested training, you will have everything you need to grow your career with us at TruGreen. Having trouble searching on this site? Please go to trugeenjobs.com for a more optimized search experience.
- 18 Days Ago
Contact Center Supervisor
- TruGreen
-
Tampa, FL
FULL_TIME
- R213801009246302 E Dr Martin Luther King Jr Blvd, Tampa, Florida 33619TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for o...
- 1 Day Ago
Financial Contact Center Representative
- MCI Military Recruitment
-
Tampa, FL
FULL_TIME
- POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for F...
- 4 Days Ago
Financial Contact Center Representative
- MCI Careers
-
Tampa, FL
FULL_TIME
- LOCATIONTampa, FL JOB TYPEFull-Time & Part-Time PAY TYPESHourly Bonus SALARY$13.50 - $15.00 / hour BENEFITS & PERKSLOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Ins...
- 6 Days Ago
Financial Contact Center Representative
- ValorVIP
-
Tampa, FL
OTHER
- POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for F...
- 6 Days Ago
Genesys Contact Center Consultant
- QSS
-
Tampa, FL
CONTRACTOR,FULL_TIME
- Job Title: Genesys Contact Center ConsultantLocation: Tampa, FLDuration: Contract Job Description: Design, implement, and maintain Genesys contact center solutions Configure and optimize contact cente...
- 10 Days Ago
Filters
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Team Leader (Includes Selling) jobs found in Tampa, FL area
Call Center Representative
- Ascensus
-
Tampa, FL
- Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
- 4/24/2024 12:00:00 AM
Bilingual Call Center Representative
- Ascensus
-
Tampa, FL
- Ascensus is the largest independent retirement and college savings services provider in the United States, helping milli...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Fay Servicing
-
Tampa, FL
- Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and no...
- 4/23/2024 12:00:00 AM
Call Center Team Leader
- HCLTech
-
Tampa, FL
- Job Description Job Description 2-4 years of relevant Banking and Cards/Consumer Loans experience Lending Contact Center...
- 4/22/2024 12:00:00 AM
Bilingual Toll Customer Service Agent
- ValorVIP
-
Tampa, FL
- POSITION OVERVIEW: We are looking for Bilingual Customer Service Representatives to support inbound calls and walk-up cu...
- 4/22/2024 12:00:00 AM
Call Center Representative
- Lap of Love
-
Tampa, FL
- Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Ce...
- 4/22/2024 12:00:00 AM
Field Service Parts Advisor III - Night Shift
- Rivian
-
Tampa, FL
- About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
- 4/22/2024 12:00:00 AM
Bilingual Inbound Toll Collections Agent (Entry-Level)
- MCI Military Recruitment
-
Tampa, FL
- POSITION OVERVIEW: We are looking for Bilingual Customer Service Representatives to support inbound calls and walk-up cu...
- 4/21/2024 12:00:00 AM
About Tampa, Florida
Tampa is a major city in, and the county seat of, Hillsborough County, Florida, United States. It is on the west coast of Florida on Tampa Bay, near the Gulf of Mexico, and is the largest city in the Tampa Bay Area. The bay's port is the largest in the state, near downtown's Channel District. Bayshore Boulevard runs along the bay, and is east of the historic Hyde Park neighborhood.
Today, Tampa is part of the metropolitan area most commonly referred to as the "Tampa Bay Area". For U.S. Census purposes, Tampa is part of the Tampa-St. Petersburg-Clearwater, Florida Metropolitan Statistical Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$63,918 to $88,740
Tampa, Florida area prices
were up 1.1% from a year ago
were up 1.1% from a year ago