Contact Center Team Leader (Includes Selling) jobs in Troy, NY

Contact Center Team Leader (Includes Selling) supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Team Leader (Includes Selling) coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Team Leader (Includes Selling) responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Associate Team Leader
  • H&R Block
  • Bennington, VT FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

    We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

    At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

    A Typical Day...

    Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year.

    Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.
  • 1 Month Ago

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Associate Team Leader
  • H&R Block
  • Mechanicville, NY FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 1 Month Ago

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Associate Team Leader
  • H&R Block
  • Troy, NY FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 1 Month Ago

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Associate Team Leader
  • H&R Block
  • Granville, NY FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • Just Posted

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Team Member-RN (FT)
  • Granville Center
  • Granville, NY FULL_TIME
  • Granville Center is hiring a Registered Nurse (RN) in Granville, NY. We are now offering a $3,000 Sign-On Bonus!!! DUTIES: As a Registered Nurse (RN), Provide advice & support to the Residents and the...
  • 1 Month Ago

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RN - Team Member (Nursing)
  • Granville Center
  • Granville, NY FULL_TIME
  • Granville Center is hiring a Registered Nurse (RN) in Granville, NY. We are now offering a $3,000 Sign-On Bonus!!! DUTIES: As a Registered Nurse (RN), Provide advice & support to the Residents and the...
  • 1 Month Ago

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0 Contact Center Team Leader (Includes Selling) jobs found in Troy, NY area

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Women's Contemporary, Client Advisor - Roosevelt Field
  • Neiman Marcus
  • Nassau, NY
  • NEIMAN MARCUS GROUP Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior se...
  • 3/28/2024 12:00:00 AM

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Junior Customer Care Team Leader
  • Travelperk
  • Albany, NY
  • **Junior Customer Care Team Leader** Department: Customer Care Location: Barcelona We are TravelPerk: a fast-growing, we...
  • 3/28/2024 12:00:00 AM

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Medical Equipment Inventory Handler
  • Hill-Rom Holdings, Inc.
  • Albany, NY
  • Baxter and Hillrom are now united as one company. Together, we embark on a new phase in our transformational journey to ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative ($20 PH starting)
  • SPECTRUM
  • Schenectady, NY
  • Job Summary At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile c...
  • 3/26/2024 12:00:00 AM

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Customer Support Representative
  • SPECTRUM
  • Schenectady, NY
  • Job Summary At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile c...
  • 3/26/2024 12:00:00 AM

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Customer Service Lead
  • Wolters Kluwer
  • Albany, NY
  • Customer Service Lead page is loaded **Customer Service Lead** **Customer Service Lead** locationsUSA - Colonie, NY time...
  • 3/25/2024 12:00:00 AM

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Call Center Representative
  • SPECTRUM
  • Schenectady, NY
  • Job Summary At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile c...
  • 3/25/2024 12:00:00 AM

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Call Center Representative ($20 PH starting)
  • SPECTRUM
  • Schenectady, NY
  • Job Summary At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile c...
  • 3/25/2024 12:00:00 AM

Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is". Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Team Leader (Includes Selling) jobs
$68,176 to $94,650
Troy, New York area prices
were up 1.5% from a year ago