Contact Center Team Leader (Includes Selling) jobs in Worcester, MA

The Worcester Health Care for the Homeless provides trauma-informed medical and behavior health services to individuals experiencing homelessness. The goal is to create a welcoming, empowering and dignified environment for those we serve. Our team-based approach provides care at our newly renovated clinic located at 199 Chandler Street as well as various outreach sites within the City of Worcester. In addition to medical and behavior health services, patients can access case management, recovery coaches and Medication Assisted Treatment for substance-use disorder. We offer a robust health benefit package, loan repayment programs, wellness program and a 403b Retirement Plan.

Job Description:  

The Team Leader Nurse will supervise and coordinate clinical
activities and operational assignments of the Primary Care Team nursing staff,
medical assistant staff, and unit clerk. The Team Leader Nurse will ensure effective team-based care with the
expectation of meeting the standards for Patient Centered Medical Home. The Team Leader Nurse will serve as the point
person for the team, ensuring high quality patient care and access to
services. The Team Leader will provide
direct clinical services to patients. 

Educational Requirements: 

Graduate of an accredited school of nursing required; BS in nursing preferred. 

Minimum requirements graduate of Licensed Practical Nursing program. 

Experience Required: 

Experience in practice coordination, ambulatory care, and/or staff supervision preferred. Demonstrated teamwork,
collaboration, written/verbal communication skills. Experience with EMR; NextGen preferred.  

Professional Licensure/Special Skills and Certification Required: 

Must be currently licensed as RN or LPN by the MA Board of Registration. BLS required. 

Supervisory Responsibilities:  

Directly supervise the nursing staff, medical assistants, patient services representatives assigned to the Team. 

Reporting Relationship:

Reports directly to the Director of Worcester health Care for the Homeless