Contact Center Traffic and Scheduling Analyst jobs in Alamogordo, NM

MINIMUM QUALIFICATIONS

Education: Must possess a high school diploma or equivalent.

Training and Experience:

Must have experience working in a dynamic high stress environment (i.e. real world military or civilian ATC, or TACP experience).

Must have at least one of the following:

• One (1) year of Air Traffic Control experience.
• Two (2) years of experience as a professional aviator communicating with ATC and Radar Approach Control RAPCON.

General Skills: Must be able to multi-task and coordinate with multiple other units on a daily basis.

Computer Skills: Familiarity with MQ-9 TACSITs, mIRC, and normal government software (i.e. Microsoft Office products) and hardware (i.e. military computer procedures and SCIF procedures) desired but not required.

Security Clearance: Must maintain a minimum of Secret security clearance.

DUTIES AND RESPONSIBILITIES

• Provide real time communications support for only ATD or DTT events.
• Maintain a constant presence during the execution of the scheduled mission events in order to provide real-time tactical communications as directed by the instructor or CT crew in accordance with the SEAL.
• Inject pre-planned inputs taken from scripts provided by the Government via voice communications (radio) and MIRC.
• Simulate Air Traffic Control (ATC) that normally interacts with RPA mission crews as detailed in the mission scenario dance cards and instructor pilot/sensor guidance.
• Perform other incidental and related duties as required and assigned.

SUPERVISORY/MANAGEMENT RESPONSIBLITY

None