Contact Center Traffic and Scheduling Analyst jobs in Anchorage, AK

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Service Delivery Specialist I - Contact Center
  • ALASKA COMMUNICATIONS SYSTEMS HOLDINGS INC
  • Anchorage, AK FULL_TIME
  • Service Delivery Specialist's (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services. Interact with ACS customers to determine and recommend devices and services that meet the customer's needs.

    Reasonable Accommodations Statement

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    Examples of Job Duties

    Prepare Orders for Field/CO Presentation.

    Clear and close troubles and orders through all associated applications including billing.

    Email inquiries for order or trouble scope and follow through to completion.

    Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability.

    Process service orders using computer-based billing and facility record systems.

    Perform record maintenance and research duties associated with “911” records and address research functions.

    Service Delay Order creation for service relief through multiple departments.

    Examine workflow systems for order completeness and accuracy of weekly and monthly reporting.

    Perform record research provides guidance and support to internal and external customers.

    Provide helpdesk assistance to internal customers.

    Create reports and complete audits as required.

    Provide training and mentoring of new individuals to the team.

    Other duties as assigned.

    Minimum Qualifications Required

    Must have a high school diploma. A minimum of two years of customer service experience including order preparation and processing. Analytical skills are shown in processing information and entering data into a computer-based records system with at least one year of experience using computers and computer software applications.

    Certifications and Licenses Required

    Some levels may require you to possess and maintain an Alaska Drivers License.

    Additional Job Requirements

    External applicants must successfully pass a pre-employment suitability assessment and drug test.

    Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.

  • Just Posted

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Surgery Scheduling Specialist PRN - Otolaryngology Clinic
  • Vanderbilt University Medical Center
  • Chitina, AK PART_TIME
  • Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individual...
  • 12 Days Ago

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Service Delivery Specialist I - Contact Center ( 5 Positions)
  • ALASKA COMMUNICATIONS SYSTEMS HOLDINGS INC
  • Anchorage, AK FULL_TIME
  • Service Delivery Specialist's (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to s...
  • 18 Days Ago

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Scheduling coordinator
  • Health Centered Dentistry
  • Anchorage, AK FULL_TIME
  • Scheduling Coordinator Eagerly seeking a Scheduling Coordinator that’s interested in working with one of Anchorage’s long-term, highly-reviewed, locally-owned dental practice. Part of our vision at He...
  • 12 Days Ago

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Scheduling coordinator
  • Aurora Dental Care
  • Wasilla, AK FULL_TIME
  • Our busy, 2 Dr office has a rare opening for an experienced Scheduling Coordinator. This is not an entry-level position and we prefer candidates to have a minimum of 1 year of medical or dental experi...
  • 14 Days Ago

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Scheduling Coordinator
  • Akumin
  • Anchorage, AK FULL_TIME
  • Welcome to Diagnostic Health Alaska, an Akumin Company! As a leading provider of radiology and oncology services in the United States, we are dedicated to improving the diagnosis and treatment of pati...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Anchorage, AK area

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Phlebotomist I
  • Innova Solutions
  • Eagle River, AK
  • Innova Solutions is immediately hiring a Phlebotomist. Position Type: Full Time, Contract to possible hire. Duration: 3 ...
  • 3/19/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Internal Revenue Service
  • Anchorage, AK
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/19/2024 12:00:00 AM

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Travel Nurse RN - Dialysis - $2,410 per week
  • Adventist Health
  • Anchorage, AK
  • Supplemental Health Care is seeking a travel nurse RN Dialysis for a travel nursing job in Anchorage, Alaska. Job Descri...
  • 3/18/2024 12:00:00 AM

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Supervisory Internal Revenue Agent (12 month roster) AMENDED
  • Internal Revenue Service
  • Anchorage, AK
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/17/2024 12:00:00 AM

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Supervisory Internal Revenue Agent -MSP, Temp Prom NTE 1 year, MBE up to 3 years, MBMP 6 mo Roster
  • Internal Revenue Service
  • Anchorage, AK
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/17/2024 12:00:00 AM

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Supv Internal Revenue Agent (Spec Grp Mgr Examiner) 12-Month Roster, Temp NTE 1 Yr, MBE 5 Yrs, MBMP
  • Internal Revenue Service
  • Anchorage, AK
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/17/2024 12:00:00 AM

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HR OSD Regulatory Analyst Compliance/Auditing *Remote - Most states eligible*
  • Careerbuilder
  • Anchorage, AK
  • Description HR OSD Regulatory Analyst Compliance/Auditing Remote- Most states eligible The Compliance/Auditing Analyst p...
  • 3/15/2024 12:00:00 AM

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Supervisory Program Analyst - ROSTER
  • Internal Revenue Service
  • Anchorage, AK
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/15/2024 12:00:00 AM

Anchorage (officially called the Municipality of Anchorage; Dena'ina: Dgheyaytnu) is a unified home rule municipality in the U.S. state of Alaska. With an estimated 298,192 residents in 2016, it is Alaska's most populous city and contains more than 40 percent of the state's total population; among the 50 states, only New York has a higher percentage of residents who live in its most populous city. All together, the Anchorage metropolitan area, which combines Anchorage with the neighboring Matanuska-Susitna Borough, had a population of 401,635 in 2016, which accounts for more than half of the s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$63,966 to $83,325
Anchorage, Alaska area prices
were up 2.8% from a year ago