Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Description
$8,000 signing bonus!
At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for our learners. We believe that it is essential for the services we provide to progress alongside the ever-evolving field of ABA. In doing so, we utilize naturalistic teaching strategies, assent & trauma-informed care, and frequent, combined meetings amongst professionals (BCBAs, SLPs, & OTs) on staff to create and maintain comprehensive treatment packages. Sound like a team you want to be a part of? Great news – we’re hiring BCBAs!
We believe that being a BCBA at LAC should be more than the typical job description and emphasizes professional development and growth. We offer the following perks to ensure that is a top priority:
We recognize that benefits & a healthy work/life balance are important, and we pride ourselves on taking steps to ensure that our team is taken care of. We demonstrate this by providing:
Seem like a great fit for you, but not from the area? Apply to hear about our relocation packages!
Requirements
Clear All
0 Contact Center Traffic and Scheduling Analyst jobs found in Anderson, IN area