Contact Center Traffic and Scheduling Analyst jobs in Brandon, FL

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Traffic and Scheduling Analyst jobs

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Contact Center Supervisor
  • TruGreen Limited Partnership
  • Tampa, FL FULL_TIME
  • 100924 6302 E Dr Martin Luther King Jr Blvd, Tampa, Florida 33619 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Supervises the day-to-day activities of Call Center Representatives to achieve sales budgets, ensure quality sales and drive key performance metrics to achieve company goals. Motivate, coach, and develop call center associates. Handle calls due to customer escalations and/or calls requiring in-depth knowledge of the organization’s products and services. Monitor calls/activities as necessary to ensure performance standards are met. May make hiring decisions and conduct performance appraisals. Responsible for the day-to-day application of organizational policies and procedures and the generation of reports as required. Responsibilities 1. Motivates and leads a team of associates to achieve optimal performance. 2. Ensures that Associates handle calls in accordance with established guidelines and procedures. 3. Intercedes on incoming telephone calls to resolve customer complaints/issues. 4. Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics, and provides technical guidance on complex issues. 5. Maintains performance records of assigned associates. May conduct performance appraisals. 6. Provides regular feedback, development, and coaching to associates on performance objectives. Facilitates and maintains a positive work environment. 7. Generates various routine management reports and other reporting as needed. 8. Ensures appropriate communication with team members through one-on-one meetings and conducting team meetings. 9. Ensures company policies are enforced and provides coaching, including corrective action, when necessary. 10. Assists with the recruitment and selection process for new associates and/or leadership roles. 11. Supports the goals and objectives of the Call Center, Management, and the Organization. Education and Experience Requirements • High School Diploma or general education degree (GED); plus one to two years of related experience and/or training; or equivalent combination of education and experience. • Two or more years experience in sales and/or service operations or call center. • Senior-level, lead, or management experience preferred. Knowledge, Skills, and Abilities • Oral and written communications skills • Organizational skills • Analytical skills • Knowledge of call center and/or customer service operations • Leadership skills • Team Development Skills • Proficient in software applications (Word, Excel, Outlook, PowerPoint) • Time Management skills; ability to prioritize tasks • Ability to work the full range of hours and adjust to seasonal and any other shift changes as necessary as directed by management to accomplish team and company goals Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: • Sit, stand, and walk • Use hands and arms to handle, feel or reach • Speak and hear • Use close vision abilities Occasionally required to: • Lift or move up to 25 lbs • Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level • Low to moderate Adverse Conditions • Minimal Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace. Pay Ranges $41,237.00 - $68,728.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit https://trugreen.phenompro.com/us/en/eeoc-and-eeo-policy or to request an application accommodation, please visit https://trugreen.phenompro.com/us/en/disabilities-accommodations California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer We offer growth, both for your career and your community. TruGreen is the nation's largest and most comprehensive provider of lawn and landscape services. We are proud to have over 200 branches across the country so that you will find opportunities with us no matter where life takes you. Plus, we offer competitive pay and a comprehensive benefits package, including medical, dental, vision and 401k plans. With our small-company feel, tight-knit communities and 40 years of time-tested training, you will have everything you need to grow your career with us at TruGreen. Having trouble searching on this site? Please go to trugeenjobs.com for a more optimized search experience.
  • 12 Days Ago
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Financial Contact Center Representative
  • MCI Careers
  • Tampa, FL FULL_TIME
  • LOCATIONTampa, FL JOB TYPEFull-Time & Part-Time PAY TYPESHourly Bonus SALARY$13.50 - $15.00 / hour BENEFITS & PERKSLOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Ins...
  • Just Posted
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Financial Contact Center Representative
  • ValorVIP
  • Tampa, FL OTHER
  • POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for F...
  • Just Posted
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Genesys Contact Center Consultant
  • QSS
  • Tampa, FL CONTRACTOR,FULL_TIME
  • Job Title: Genesys Contact Center ConsultantLocation: Tampa, FLDuration: Contract Job Description: Design, implement, and maintain Genesys contact center solutions Configure and optimize contact cente...
  • 4 Days Ago
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Experienced Contact Center Supervisor
  • MCI Jobs
  • Tampa, FL FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 1 Month Ago
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Experienced Contact Center Supervisor
  • MCI Full Applicant
  • Tampa, FL FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Brandon, FL area

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Veterans Service Representative (AQRS)
  • Veterans Benefits Administration
  • Saint Petersburg, FL
  • Summary This position is located in a Department of Veterans Affairs, Regional Office (VARO), Decision Review Operations...
  • 4/19/2024 12:00:00 AM
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NAM-US-Business Analyst-Lead (USD)
  • Artech LLC
  • Tampa, FL
  • All, this is the same job you have repeatedly worked so I am not having a supplier call. You can refer to: NEMSJP0017232...
  • 4/19/2024 12:00:00 AM
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All-Source Intel Analyst (MISO support)
  • SOS International LLC
  • Tampa, FL
  • Overview SOSi is seeking an All-Source Intel Analyst to support a Military Information Support Operation (MISO) program....
  • 4/19/2024 12:00:00 AM
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Medical Coding and Customer Success Analyst
  • Avalon Administrative Services, LLC dba Avalon Healthcare Solutions
  • Tampa, FL
  • Avalon Healthcare Solutions, headquartered in Tampa, Florida, is the world's first and only Lab Insights company, bringi...
  • 4/18/2024 12:00:00 AM
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Project Controls Senior Analyst
  • Black & Veatch
  • Tampa, FL
  • **Project Controls Senior Analyst** Date: Mar 23, 2024 Location: Overland Park, KS, US US Atlanta, GA, US Ann Arbor, MI,...
  • 4/18/2024 12:00:00 AM
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Credentialing Analyst
  • Moffitt Cancer Center
  • Tampa, FL
  • At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insigh...
  • 4/18/2024 12:00:00 AM
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AVP Fin Solutions Securitization and Equity RWA /Sr. Analyst - Hybrid - TAMPA
  • Citigroup, Inc.
  • Tampa, FL
  • The Fin Solutions Sr. Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to ...
  • 4/18/2024 12:00:00 AM
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Research Specialist
  • Manatt, Phelps & Phillips, LLP
  • Tampa, FL
  • With 11 offices across the United States, 450+ professionals and 350+ staff professionals, Manatt, Phelps & Phillips LLP...
  • 4/15/2024 12:00:00 AM
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About Brandon, Florida

Brandon is an unincorporated community and census-designated place (CDP) in Hillsborough County, Florida, United States. It is part of the Tampa–St. Petersburg–Clearwater Metropolitan Statistical Area. As of the 2010 census, the CDP had a population of 103,483, up from 77,895 at the 2000 census. Brandon's census boundaries include Palm River-Clair Mel to the west across U.S. Route 301, Valrico to the east, Riverview and Bloomingdale to the south, and East Lake-Orient Park, Mango, and Seffner to the north. Brandon is 11 miles (18 km) east of downtown Tampa and 14 miles (23 km) southwest of Plan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$54,697 to $71,248
Brandon, Florida area prices
were up 1.1% from a year ago
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