Contact Center Traffic and Scheduling Analyst jobs in Bridgeport, CT

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Air Traffic Control Specialist
  • Midwest Air Traffic Control Service, Inc.
  • Bridgeport, CT FULL_TIME
  • We seek a highly responsible professional to perform technical work in the operation of air traffic control services at our Bridgeport Airport (BDR). Work involves the responsibility for planning, directing, and coordinating the air traffic control system for the airport and surrounding airspace in accordance with FAA regulations. The work is performed with a high degree of independence under the overall supervision of the Air Traffic Manager.

    Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. The incumbent is responsible for the safe, orderly, and expeditious movement of air traffic through the nation's airspace. ATCS duties include:

    · Answering radio calls from arriving and departing aircraft.

    · Issuing landing/takeoff instructions.

    · Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.

    · Issuing air traffic clearances.

    · Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.

    · Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS).

    · Transferring control of aircraft to receiving facilities when aircraft leave their airspace, and receiving control of aircraft coming into their airspace.

    · Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.

    · Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.

    · Coordinating with and issuing instructions to airport vehicles and personnel.

    · Maintaining and disseminating records of daily operations.

    · Conduct OJT-Instruction, as required.

    Job Type: Full-time

    Pay: $70,000.00 - $90,000.00 per year

    Benefits:

    • 401(k)
    • Employee assistance program
    • Paid time off

    Schedule:

    • 8 hour shift

    License/Certification:

    • Control Tower Operator Certificate (CTO) (Required)

    Work Location: In person

  • 14 Days Ago

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Scheduling Coordinator
  • Utopia Home Care
  • Bridgeport, CT FULL_TIME
  • JOIN OUR TEAM!!! Utopia Home Care is a Medicare certified, state licensed, medical home care agency that provides in-home nursing, therapy, and home health aide services throughout Connecticut. We hav...
  • 21 Days Ago

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Global Security Operations Center is seeking a Physical Security Analyst
  • Vertriax Security Solutions
  • Westport, CT FULL_TIME
  • Job Summary:The GSOC is the 24x7x365 hub for incident management and response in a fast-paced environment. As a physical security analyst, you will be responsible for monitoring access control video s...
  • 25 Days Ago

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Traffic Control Flagger
  • AWP Safety
  • Stratford, CT FULL_TIME
  • Company DescriptionUnlock Your Career Potential in Traffic Safety with AWP Safety – America’s Leading Traffic Management Company!Overview: AWP Safety is on the lookout for motivated individuals to emb...
  • 18 Days Ago

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Customer Service Call Center Operator
  • St. Vincent's Medical Center
  • Bridgeport, CT FULL_TIME
  • Description Job Schedule: Part Time Standard Hours: 8 Job Shift: Shift 2 Shift Details: Call Center operator weekend position. Every other Saturday and Sunday from 3:30pm -12am. Work where every momen...
  • 1 Month Ago

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Traffic Control Flagger - Bridgeport ($15-$16)
  • Area Wide Protective
  • Bridgeport, CT FULL_TIME
  • BE A HERO IN A HARD HAT AWP is North America’s leading traffic control specialist. Our Protector’s work outside every day to make sure customer crews, drivers, and our teams get home safely. JOIN US I...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Bridgeport, CT area

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Senior Manager, Commercial Analytics
  • Genpact
  • Danbury, CT
  • Role : Senior Manager, Commercial Analytics Demonstrated experience in pharma / life sciences, healthcare in the areas o...
  • 4/18/2024 12:00:00 AM

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Global Platform Support - Analyst
  • iCapital
  • Greenwich, CT
  • iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed h...
  • 4/18/2024 12:00:00 AM

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Sales Executive, Intelligent Transport Society Events (Remote)
  • Reed Exhibitions
  • Norwalk, CT
  • Job Description Job Description WHO WE ARE: Reed Exhibitions is the leading organizer of trade shows and world class eve...
  • 4/18/2024 12:00:00 AM

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Desktop Support Analyst- 1839580
  • AMS Staffing Inc.
  • Stamford, CT
  • This is a full-time, direct-hire position with a salary between 60-80K + awesome benefits. If you’re not interested, ple...
  • 4/17/2024 12:00:00 AM

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Grow Your Sales Career Here!
  • Creative Financial Staffing
  • Shelton, CT
  • CFS is hiring a client-facing Business Development Manager in Shelton! Have you been considering a new career in sales? ...
  • 4/16/2024 12:00:00 AM

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Locum Tenens Nurse Practitioner - Urgent Care - $80 per hour
  • Hiring Now!
  • Milford, CT
  • Jackson and Coker is seeking a Nurse Practitioner Urgent Care for a locum tenens job in Milford, Connecticut. Job Descri...
  • 4/16/2024 12:00:00 AM

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Locum Tenens Physician Assistant - Urgent Care - $80 per hour
  • Hiring Now!
  • Milford, CT
  • Jackson and Coker is seeking a Physician Assistant Urgent Care for a locum tenens job in Milford, Connecticut. Job Descr...
  • 4/16/2024 12:00:00 AM

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Travel Nurse RN - Hospice - $2,085 per week
  • Hiring Now!
  • Milford, CT
  • Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Milford, Connecticut. Job Desc...
  • 4/14/2024 12:00:00 AM

Bridgeport is a historic seaport city in the U.S. state of Connecticut. It is in Fairfield County, at the mouth of the Pequonnock River on Long Island Sound, 60 miles from Manhattan and 40 miles from The Bronx. It is bordered by the towns of Trumbull to the north, Fairfield to the west, and Stratford to the east. As of 2017, Bridgeport had an estimated population of 146,579, which made it the largest city in Connecticut and the fifth-most populous in New England. The Greater Bridgeport area is the 48th-largest urban area in the United States. The showman P. T. Barnum was a resident of the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$65,371 to $85,152
Bridgeport, Connecticut area prices
were up 1.7% from a year ago