Contact Center Traffic and Scheduling Analyst jobs in Clarksville, TN

Description

The Centralized Scheduler performs clerical duties with daily engagement from physician offices and patients. The scheduler schedules outpatient procedures for radiology and surgery. They recognize the purpose of employment is to prioritize the patient as number one and put the utmost quality in their duties each day. They will also have interactions with other departments within the organization on a daily basis.

Schedules appointments, for various hospital departments, including Radiology, Imaging Services,

Cardiology, Nuclear Med, Respiratory Therapy and Surgery Procedures. The scheduler receives routine functional guidance from the Central Scheduling Supervisor concerning community agencies and resources and to make appropriate patient referrals. Manual dexterity is required, as is the ability to concentrate on detail in the midst of other activity. The scheduler schedules approximately 50 patients per day, and has the authority to make appointments for hospital departments according to the schedules they provide. The scheduler will follow very specific protocols in scheduling and the collection of financial information. However, they will have to be alert constantly for special cases which they will normally refer to the Supervisor.

Qualifications

EDUCATION:

High School Diploma or GED

 1-3 years medical background with knowledge of computer, fax, printer and multi-line phone systems required 
 
Must also have knowledge of CPT codes and ICD-10 codes and Medical Terminology.
 

SKILLS AND EXPERIENCE:

• Experience working with insurance authorization departments and contracts desirable Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care billing and authorization is required
• Must be highly skilled in verbal communications, problem solving, and prioritization and organization
• They must be thorough and able to follow detailed instructions
• Must be able to meet tight time frames and have excellent customer service skills
• Ability to work with speed and accuracy while completing multiple projects is required
• Experience in customer service is very desirable
• Hospital registration or admitting experience is desirable

ESSENTIAL JOB FUNCTIONS:

• The scheduler schedules outpatient radiology procedures and surgery.  
• Must be able to prioritize and display professionalism while working in a fast paced environment
• Will verify that the order received has included all the aspects that a physician order requires.  
• They will have daily interactions with the imaging techs and with the surgical staff
• The Scheduler assures that patients have all information they need so that they will arrive on time
• and prepared for their procedures and that the hospital has all of the information required to bill properly for its services
• Receives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments
• Provides accurate information so that all departments may view and print the schedule for the appointments daily, and maintains open communication with hospital departments regarding schedule changes

Henry County Medical Center is an Equal Opportunity Employer and we look forward to hearing from you!