Contact Center Traffic and Scheduling Analyst jobs in Columbus, OH

Scheduling/Dispatch Coordinator

Wright Traffic Control is a Union-based traffic control company, providing services to multiple locations/states. WTC is looking to add to our scheduling/dispatch team. The WTC Scheduling Coordinator is responsible for working closely with clients to ensure their team has the safety and protection needed while completing their work. The Scheduling Coordinator reports to the Office Manager and/or Business Manager.

Responsibilities:

• Scheduling/dispatching drivers, work crew and equipment
• Ability to schedule up to 45 crews daily
• In charge of communication within company assigned territories
• Ability to assist in other territories as needed
• Develop and grow client and employee relationships
• Oversee all scheduling of jobs to ensure coverage
• Send out scheduling updates as needed
• Dispatch crews to appropriate job sites including finding replacements if needed
• Assist in office duties, reporting, gathering and processes data
• Assist in processing employee timesheets
• Assist in scheduling employee vacations and days off, paying close attention to scheduling needed.
• Ability to provide administrative assistance as needed
• Must be able to answer calls/texts in evenings and weekends
• All other duties as assigned

Requirements:

• Excellent written and verbal skills with attention to detail
• Ability to quickly analyze information and react accordingly
• Ability to work a split shift; in office 8am to 12noon, remotely 3:30pm to 7:30pm (hours may vary)
• Must be self-driven and able to work individually
• Must adhere to Confidentiality
• Ability to multitask and work well with other WTC offices
• Previous scheduling or office experience preferred
• Good working knowledge of Excel, Word, and spreadsheets
• Must be a U.S. Citizen or provide proof of eligibility to work in the U.S.