Contact Center Traffic and Scheduling Analyst jobs in Davenport, IA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Behavior Analyst (BCBA)
  • Lighthouse Autism Center
  • Davenport, IA FULL_TIME
  • Description

    $20,000 signing bonus!


    At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for our learners. We believe that it is essential for the services we provide to progress alongside the ever-evolving field of ABA. In doing so, we utilize naturalistic teaching strategies, assent & trauma-informed care, and frequent, combined meetings amongst professionals (BCBAs, SLPs, & OTs) on staff to create and maintain comprehensive treatment packages. Sound like a team you want to be a part of? Great news – we’re hiring BCBAs!


    We believe that being a BCBA at LAC should be more than the typical job description and emphasizes professional development and growth. We offer the following perks to ensure that is a top priority:

    • Annual conference/CEU stipend
    • Access to our free CEU library
    • Opportunities to earn Teaching CEUs during monthly training topics
    • Ongoing training provided in-house by our network of internal & external professionals
    • Room for upward growth as LAC continues to expand

    We recognize that benefits & a healthy work/life balance are important, and we pride ourselves on taking steps to ensure that our team is taken care of. We demonstrate this by providing:

    • Flexible schedules
    • Work from home days
    • Small, manageable caseloads
    • Robust bonus opportunities
    • Generous time off structure
    • Paid parental leave
    • 8 paid holidays off
    • Health, vision, and dental insurance - HSA option available
    • 401K eligibility after 30 days of employment - up to 4% employer match
    • Employee Assistance Program
    • $20,000 life insurance coverage at no cost to you
    • Short and long-term disability

    Seem like a great fit for you, but not from the area? Apply to hear about our relocation packages!

    Requirements

    • Master’s Degree encompassing behavior analytic content
    • Active Board Certified Behavior Analyst (BCBA) credential
    • Eligible to provide supervision of Registered Behavior Technicians (RBT)
  • 18 Days Ago

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Restoration Supervisor
  • Utility Traffic & Restoration LLC
  • Davenport, IA FULL_TIME
  • Job description Position: Restoration Supervisor Reports to: Regional Manager Summary: : Supervise area utility restoration crews performing: Concrete Asphalt Soft Surface/Lawn SUMMARY The Area Superv...
  • 13 Days Ago

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Assistant Traffic Coordinator
  • Radio Workflow
  • Davenport, IA FULL_TIME,PART_TIME
  • Do you have, strong organizational and time management skills with attention to detail and accuracy, excellent communication and interpersonal skills and the ability to work effectively in a fast-pace...
  • 12 Days Ago

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support center
  • Pancheros
  • Davenport, IA FULL_TIME
  • Support Center The Pancheros Support Center employs passionate burrito lovers first, and experts in their craft second. Together, they provide tools, resources, and support to our franchisees, restaur...
  • 1 Month Ago

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IT Analyst
  • HNI Corporation
  • Davenport, IA FULL_TIME
  • HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make ...
  • Just Posted

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Financial Analyst
  • Suncoast Drivers
  • Davenport, IA FULL_TIME
  • Industry: Manufacturing & Production Ideal Candidate: The Hiring Manager is seeking a Financial Analyst with robust accounting experience in the manufacturing industry. While the basic qualifications ...
  • 13 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Davenport, IA area

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Administrative Assistant: Office of the Police Chief
  • City of Moline
  • Moline, IL
  • Administrative Assistant: Office of the Police Chief Application Deadline: Friday, April 26, 2024, at 5:00 p.m. Hours: M...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,026 per week
  • Hiring Now!
  • Davenport, IA
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Davenport, Iowa. Job Descrip...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $1,840 per week
  • Hiring Now!
  • Davenport, IA
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Davenport,...
  • 4/22/2024 12:00:00 AM

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Travel Registered Respiratory Therapist - $1,660 per week
  • Hiring Now!
  • Davenport, IA
  • Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Davenport, Iowa. Job D...
  • 4/22/2024 12:00:00 AM

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Travel Nurse RN - ED - Emergency Department - $1,784 per week
  • Hiring Now!
  • Silvis, IL
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Silvis, Illi...
  • 4/21/2024 12:00:00 AM

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Travel Nurse RN - Oncology - $1,749 per week
  • Hiring Now!
  • Davenport, IA
  • Supplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Davenport, Iowa. Job Descript...
  • 4/20/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,735 per week
  • Hiring Now!
  • Silvis, IL
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Silvis, Illinois. Job Descri...
  • 4/20/2024 12:00:00 AM

Davenport's longitude and latitude coordinates in decimal form are 41.542982, −90.590745. According to the United States Census Bureau, the city has a total area of 65.08 square miles (168.56 km2), of which 62.95 square miles (163.04 km2) is land and 2.13 square miles (5.52 km2) is water. Davenport is located approximately 170 miles (270 km) west of Chicago and 170 miles (270 km) east of the Iowa state capital of Des Moines. The city is located about 200 miles (320 km) north of St. Louis, Missouri, and 265 miles (426 km) southeast of Minneapolis, Minnesota. Farmland surrounds Davenport, outsid...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$54,755 to $71,323
Davenport, Iowa area prices
were up 0.8% from a year ago