Contact Center Traffic and Scheduling Analyst jobs in Dayton, OH

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Traffic Analyst
  • R+L Carriers
  • Wilmington, OH FULL_TIME
  • Traffic Analyst, Starting at $14.00 - $18.00 hr

    Full-Time (Remote position) Monday - Friday, 1:30 pm -9:30 pm

    Earn 1 week of vacation after 90 days of employment

    Come and experience the difference with R L Carriers

     

    R L Carriers has immediate openings for a Traffic Analyst at our Wilmington, OH Service Center. Candidate will work directly with Pricing Analyst in preparing bids and contracts for National Account Sales Directors. In addition, when working with bids and current pricing tariffs, Traffic Analyst will be using our costing model to evaluate both current business as well as future business for profitability. Traffic Analyst will be working with Microsoft Excel and Word in their analysis. Traffic Analyst will also work with our publications systems and other available systems in order to research/publish tariff items. As a Traffic Analyst, you will work closely with your Pricing Analyst in auditing and performing miscellaneous duties to assist them in their position.

     

     Requirements:

    • Associate Degree/Bachelor’s Degree in transportation/business/logistics preferred.
    • Strong knowledge of Microsoft Office Products especially Excel and Word.
    • Good Communication and written skills.
    • Good math skills.
    • Organization and attention to detail a must.
    • Knowledge of contracts a plus.
    • Ability to multi task as you will be handling several projects at once.
    • Dependability and timeliness a must.

     

    Click here https://youtu.be/5zQ0hhAbWVo

    Click here  https://www.youtube.com/watch?v=ra1L0OVO1og

  • 1 Month Ago

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SOC Analyst (Delivery Center- Remote)
  • Deloitte
  • Dayton, OH FULL_TIME
  • Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte's Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Ou...
  • 2 Months Ago

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Board Certified Behavior Analyst (BCBA)
  • Warren County Educational Service Center
  • Dayton, OH FULL_TIME
  • Warren County Educational Service Center Equal Opportunity Employer Board Certified Behavior Analyst (BCBA) Location: Mason City Schools Full Time Contract - 187 Days Qualifications: Master’s Degree w...
  • Just Posted

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Scheduling Coordinator
  • Synergy HomeCare 1
  • Centerville, OH FULL_TIME,PART_TIME
  • Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And t...
  • 3 Days Ago

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SCHEDULING COORDINATOR
  • Miami Valley Hospital
  • Dayton, OH FULL_TIME
  • SCHEDULING COORDINATOR 8AM-4:30PM MONDAY-FRIDAY 80 HOURS PER PAY PERIOD MIAMI VALLEY HOSPITAL OUTPATIENT HEART CLINIC The Scheduling Coordinator is responsible for the financial counseling, collecting...
  • 1 Day Ago

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Scheduling Coordinator
  • A1 Able Pest Doctors
  • Dayton, OH FULL_TIME
  • Optimize Operations - Join Our Team as a Scheduling Coordinator! This role as Scheduling Coordinator serves as a pivotal role ensuring the heartbeat of our operations—our service team—is perfectly syn...
  • 20 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Dayton, OH area

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Customer Service Representative
  • Auto-Valve, Inc.
  • Dayton, OH
  • **Position:** Customer Service Representative **Location:** Dayton, OH **Job Id:** 216 **# of Openings:** 2 **Summary**:...
  • 5/11/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $1,945 per week
  • Hiring Now!
  • Dayton, OH
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Dayton, Oh...
  • 5/11/2024 12:00:00 AM

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Travel Nurse RN - MICU - Medical Intensive Care Unit - $1,805 per week
  • Hiring Now!
  • Dayton, OH
  • Supplemental Health Care is seeking a travel nurse RN MICU - Medical Intensive Care Unit for a travel nursing job in Day...
  • 5/11/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,672 per week
  • Hiring Now!
  • Dayton, OH
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Dayton, Ohio. Job Description...
  • 5/11/2024 12:00:00 AM

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Customer Support Analyst
  • KPI Solutions
  • Cincinnati, OH
  • About Kuecker Pulse Integration (KPI) Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE ...
  • 5/10/2024 12:00:00 AM

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Hybrid- .Net Developer in Pittsburgh PA and multiple client locations
  • Indotronix International Corporation
  • Miamisburg, OH
  • Indotronix is seeking a Hybrid- .Net Developer for a Job Opportunity . Position: Hybrid- .Net Developer Location: Pittsb...
  • 5/10/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,387 per week
  • Hiring Now!
  • Dayton, OH
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Dayton, Ohio. Job Description...
  • 5/10/2024 12:00:00 AM

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Travel Physical Therapist - $1,885 per week
  • Hiring Now!
  • Dayton, OH
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Dayton, Ohio. Job Description & Requ...
  • 5/10/2024 12:00:00 AM

Dayton (/ˈdeɪtən/) is the sixth-largest city in the state of Ohio and the county seat of Montgomery County. A small part of the city extends into Greene County. The 2017 U.S. census estimate put the city population at 140,371, while Greater Dayton was estimated to be at 803,416 residents. This makes Dayton the fourth-largest metropolitan area in Ohio and 63rd in the United States. Dayton is within Ohio's Miami Valley region, just north of Greater Cincinnati. Ohio's borders are within 500 miles (800 km) of roughly 60 percent of the country's population and manufacturing infrastructure, making t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$56,116 to $73,096
Dayton, Ohio area prices
were up 1.3% from a year ago