Contact Center Traffic and Scheduling Analyst jobs in Elyria, OH

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Supervisor
  • basf-se
  • Elyria, OH FULL_TIME
  • Now Hiring Contact Supervisor!

     

    The world needs creative solutions. We need YOU!

     

    BASF’s Elyria, Ohio Catalyst site is seeking a professional like you to provide production supervision to a team of operators in a manufacturing environment! You will be responsible for providing day-to-day direction to the operators to ensure a safe, productive, and reliable operation. This is an excellent opportunity to demonstrate your team leadership skills and manufacturing expertise.

    The Catalysts BU division is the world’s leading supplier of environmental and process catalysts.We develop and produce mobile emissions catalysts as well as process catalysts and technologies for a broad range of customers worldwide. The Catalysts division also provides precious metals procurement, sales and related services. We continue to expand our leading role in catalyst technology through continuous process and product innovation.

    During your shift as a Contact Supervisor you will…

     

    • Engage and coach chemical operators to achieve production department excellence regarding safety, environmental compliance, quality, and productivity.
       
    • Establish, reinforce, and supporte a safe working environment by ensuring compliance with all relevant EHS regulations and procedures/policies.
       
    • Aid the production team by troubleshooting and resolving operational issues.
       
    • Collaborate with Maintenance and Engineering groups to identify operational issues and drive continuous improvements.
       
    • Effectively communicate safety topics, production status, maintenance needs, and engineering requirements.
       
    • Work a straight shift (day or nights) 12 hour 2-2-3 schedule.

    If you...

     

    • Have a High School Diploma or GED.
       
    • Possess a minimum of 3 years of experience in a manufacturing plant and a minimum of 3 years of supervisory experience.
       
    • Own management and leadership capabilities and strong commitment to workplace safety.
       
    • Have a results-oriented mindset and manufacturing knowledge.
       
    • Can engage across the organization.
       
    • Have strong written and communication skills.

     

    Then...

    Click below to Belong@BASF!

     

    Create Your Own Chemistry when taking advantage of our Total Rewards

    At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…

    • Competitive health and insurance plans including long term care
    • Retirement benefits with company-matching contributions
    • Learning & Development opportunities like our Mentorship and PDP programs
    • Maternity & Paternity Leave and family care solutions
    • Flex spending accounts
    • Employee Assistance Programs
    • Tuition Reimbursement
    • Wellness Program & Fitness Reimbursement
    • Pet Insurance

    Privacy Statement

    BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

    Equal Employment Opportunities

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

  • 1 Month Ago

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SSA/Behavior Analyst
  • Murray Ridge Center
  • Elyria, OH FULL_TIME
  • Location: Murray Ridge Center QUALIFICATIONS Minimum: Bachelor’s degree in human services or related field and have at least three years of paid, full-time (or equivalent part-time) experience in deve...
  • 10 Days Ago

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SSA-Assistant Behavior Analyst
  • Murray Ridge Center
  • Elyria, OH FULL_TIME
  • QUALIFICATIONS Minimum: Bachelor degree in related field from an accredited college or university, and knowledge of DD population and community resources. Problem solving skills. Must possess or be ab...
  • Just Posted

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Board Certified Behavior Analyst (BCBA)
  • Mid-Ohio Educational Service Center
  • Mansfield, OH FULL_TIME
  • Please view the job description below and apply through this link. https://www.moesc.net/vnews/display.v/ART/65a1830d4c0a1 Title: Board Certified Behavior Analyst (BCBA)Reports To: Director of Student...
  • 1 Month Ago

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Scheduling Coordinator
  • Atlas Bolt & Screw Company LLC
  • Ashland, OH FULL_TIME
  • Summary: Provides support to the Ohio branch of Atlas Bolt & Screw Co., LLC by creating, organizing, scheduling, and managing production jobs, purchase orders, raw materials, and replenishments. Essen...
  • Just Posted

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WTC Field Supervisor
  • Wright traffic Control Inc (WTC)
  • Mansfield, OH FULL_TIME
  • WTC Field Supervisor Wright Traffic Control is signatory to local labor unions. The WTC Field Supervisor is responsible for overseeing the performance of the field staff. The field supervisor reports ...
  • 7 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Elyria, OH area

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Travel Nurse RN - Med Surg - $1,826 per week
  • Supplemental Health Care
  • Elyria, OH
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Elyria, Ohio. Job Description...
  • 4/19/2024 12:00:00 AM

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Travel Nurse RN - OR - Operating Room - $1,899 per week
  • Hiring Now!
  • Elyria, OH
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Elyria, Ohio. Job ...
  • 4/19/2024 12:00:00 AM

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Travel Interventional Radiology Technologist - $2,053 per week
  • Hiring Now!
  • Westlake, OH
  • Supplemental Health Care is seeking a travel Interventional Radiology Technologist for a travel job in Westlake, Ohio. J...
  • 4/19/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,826 per week
  • Adventist Health
  • Elyria, OH
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Elyria, Ohio. Job Description...
  • 4/18/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,819 per week
  • Hiring Now!
  • Lorain, OH
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Lorain, Ohio. Job Description...
  • 4/18/2024 12:00:00 AM

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Senior Analyst, Strategy Execution
  • TravelCenters of America
  • Westlake, OH
  • There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truc...
  • 4/18/2024 12:00:00 AM

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Senior Analyst, Strategy Execution
  • Travelcenters Of America
  • Westlake, OH
  • Theres never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck...
  • 4/18/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,826 per week
  • Hiring Now!
  • Elyria, OH
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Elyria, Ohio. Job Descriptio...
  • 4/16/2024 12:00:00 AM

Elyria (/əˈlɪəriə/ ə-LEER-ee-ə) is a city in the Greater Cleveland metropolitan statistical area and the county seat of Lorain County, Ohio, United States, located at the forks of the Black River in Northeast Ohio 23 miles southwest of Cleveland. As of the 2010 census, the city had a population of 54,533. The city is home to Lorain County Community College. Elyria, part of the Cleveland–Elyria–Mentor metropolitan area, is located at 41°22′24″N 82°6′6″W / 41.37333°N 82.10167°W / 41.37333; -82.10167 (41.373396, -82.101692). Elyria's primary zip code is 44035 with post office boxes being assi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$55,967 to $72,902
Elyria, Ohio area prices
were up 1.3% from a year ago