Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Position Opening: IDEA/GCSD – Contact Teacher (Region F - Fairbanks)
Start Date: July 1, 2024
Qualifications:
1. Bachelor’s Degree in Education required; Master’s Degree preferred
2. Alaska teacher certificate required
3. Six years of experience in education preferred
4. Cultural awareness, sensitivity, and knowledge of the cultures reflected, required
5. Knowledge of Home Schooling movement and Distance Education models, preferred
6. Such alternatives to the above qualifications as the Board may find appropriate and acceptable
Job goals:
Within the limits of law, board policies and regulations, administrative rules, and instructions from the Superintendent of Schools or designee, the teacher is responsible for assisting the homeschooling parents of the students assigned to them in teaching and learning processes. The goal of this assistance is student acquisition of basic skills and knowledge as identified by district curriculum guidelines.
All instruction provided for students will be individualized and parent-directed. This means that differences in individual learning style, rate of learning, level of maturation, and level of achievement will provide the basis for instructional decision-making. To respond to these differences, it is expected that teachers will advise a variety of materials, rate of instruction, and methodology, with the modifications based upon frequent assessment.
Application Procedure: All applications must be received through Alaska Teacher Placement. Visit www.ideafamilies.org/employment for links.
Note: This job description is a general outline of duties and skills required for the position of Teacher. Additional responsibilities may be assigned based on the needs of the school or district.
Job Type: Full-time
Pay: $57,500.00 - $81,300.00 per year
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Clear All
0 Contact Center Traffic and Scheduling Analyst jobs found in Fairbanks, AK area