Contact Center Traffic and Scheduling Analyst jobs in Fayetteville, AR

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Specialist (FT)
  • Wal-mart - Sam'sClub.
  • Bentonville, AR FULL_TIME
  • What you'll do:
    • Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
    • Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
    • Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
    • Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
    • Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
    • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
    • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

    Shift Schedule:
    • 7:00 AM to 3:30 PM CDT

    Preferred Qualifications:
    • Departmental Payroll.
    • Information Systems.
    • Finance/Accounting.
    • Bachelor's Mathematics.
    • Bachelor's Finance / Accounting.
    • Bachelor's of Information Technology.
    • Bachelor's of Computer Programming.
    • Business Management or Administration.
    • Bilingual would be an excellent plus.

    Minimum Qualifications:
    • Experience in contact center.
    • Experience Microsoft Office.
    • Bentonville or 50 miles away / flexibility to work onsite when required.

    About Walmart
    At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability - and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

    Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.
  • 8 Days Ago

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Medical Scheduling Specialist
  • Boston Mountain Rural Health Center
  • Marshall, AR FULL_TIME
  • Boston Mountain Rural Health Center is now accepting applications for a full-time Medical Scheduling Specialist at our Marshall location. The Medical Scheduling Specialist performs a variety of tasks ...
  • 20 Days Ago

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Contract Nurse - LPN $35/hr 6 Week Contact
  • Springdale Health And Rehabilitation Center
  • Springdale, AR CONTRACTOR
  • Our facility is hiring a limited number of Contract Nurses - LPN to assist with covering open shifts. As a Contract Licensed Practical Nurse with our facility, you may perform a variety of duties that...
  • 3 Days Ago

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Fusion Center Analyst 1
  • Arvest Bank
  • Rogers, AR FULL_TIME
  • Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed. Location: 201 W Walnut St Rogers, AR 72756. CompTIA Security , Network preferred. Pay is based on a numb...
  • 20 Days Ago

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Business Analyst
  • Arkansas Center for Data Sciences
  • Bentonville, AR OTHER
  • Embrace the pulse of change in healthcare as a pivotal member of Porter! Arkansas Center for Data Sciences (ACDS) is helping Porter hire a Business Analyst in Bentonville, AR. About the Employer: We c...
  • 15 Days Ago

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HIT Analyst
  • Boston Mountain Rural Health Center
  • Marshall, AR FULL_TIME
  • BMRHC is seeking a highly skilled HIT Analyst at our Marshall Administrative location. As an HIT Analyst, you will play a crucial role in ensuring the smooth operation of our healthcare information te...
  • 13 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Fayetteville, AR area

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Paramedic
  • Central EMS
  • Fayetteville, AR
  • GENERAL DESCRIPTION OF POSITION The primary purpose of this position is to respond to emergency and non-emergency ambula...
  • 3/28/2024 12:00:00 AM

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Locum Tenens Physician Assistant - Cardiovascular/Cardiothoracic Surgery - $95 per hour
  • Jackson And Coker
  • Fayetteville, AR
  • Job Description Jackson and Coker is seeking a Physician Assistant Cardiovascular/Cardiothoracic Surgery for a locum ten...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,427 per week
  • Adventist Health
  • Springdale, AR
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Springdale, Arkansas. Job Des...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,900 per week
  • Adventist Health
  • Springdale, AR
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Springdale, Arkansas. Job De...
  • 3/28/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson And Coker
  • Rogers, AR
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Rogers, Arkansas. Job Descripti...
  • 3/28/2024 12:00:00 AM

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Locum Tenens Physician Assistant - Cardiovascular/Cardiothoracic Surgery - $95 per hour
  • Adventist Health
  • Fayetteville, AR
  • Jackson and Coker is seeking a Physician Assistant Cardiovascular/Cardiothoracic Surgery for a locum tenens job in Fayet...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $1,862 per week
  • Adventist Health
  • Springdale, AR
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Springdale, Arkansas. Job ...
  • 3/26/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $1,427 per week
  • Adventist Health
  • Springdale, AR
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Springdale...
  • 3/25/2024 12:00:00 AM

Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$52,395 to $68,252
Fayetteville, Arkansas area prices
were up 1.2% from a year ago