Contact Center Traffic and Scheduling Analyst jobs in Florence, AL

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Crew Member (Traffic Flagger)
  • Flagger Force Traffic Control Services
  • Houston, AL FULL_TIME
  • Are you up for a new challenge every day?

    Hiring Immediately! Apply today!

    Flagger Force is hiring Crew Members (Traffic Flaggers) in your area to help keep communities moving.

    As an entry-level crew member (traffic flagger) you will assist with setting up construction work zones. Keeping our communities moving is an essential job and you will ensure the safety of our client, the public, and your crew.

    Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

    Our Crew Members (Traffic Flaggers) are dispatched from their homes.

    We offer:

    • $15.00/hr to start
    • Promotional opportunities available within 45-60 days, which include a pay increase, company vehicle, and gas card
    • Full-time opportunities—we promote 100% from within for field leadership positions and offer in-house paid training for advancement. No flagging experience required, we train you!
    • Bonus programs
    • Monetary bonus programs based on attendance and job performance. With two payouts a year.
    • Referral program—recommend a family member or friend to work at Flagger Force and you may qualify for a bonus!
    • Medical/Vision/Dental
    • 401k
    • Internal communications app available to connect employees to each other, real-time assistance, and resources.
    • Paid Time Off
    • Weekly Pay

    Must haves:

    • Valid driver's license
    • Reliable vehicle
    • Available Monday-Friday, during the day
    • Comfortable standing 8-12 hours per day, walking 1-2 miles per day, and lifting up to 50 lbs throughout the day, in all types of weather conditions.

    The road begins here. Are you cut out for this ride?

    Looking for a change in careers? Candidates with Warehouse experience or Construction/Laborer experience, apply today!

    • Flagger Force is an Equal Opportunity Employer*

    Job Type: Full-time

    Pay: $15.00 per hour

    License

    • Driver's License (Preferred)

    Work Location:

    • Multiple locations

    Pay Frequency:

    • Weekly

    Work Remotely:

    • No

    INDEALA

    Job Type: Full-time

    Pay: $15.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Referral program
    • Retirement plan
    • Vision insurance

    Schedule:

    • Day shift
    • Monday to Friday

    Supplemental pay types:

    • Bonus opportunities

    People with a criminal record are encouraged to apply

    Ability to Relocate:

    • Houston County, AL: Relocate before starting work (Required)

    Work Location: On the road

  • 1 Month Ago

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RN Abstractor/Data Analyst
  • North Alabama Medical Center
  • Florence, AL FULL_TIME
  • Department: Quality Shift: 8a- 4:30p, 80 hours 8:30a - 4:30p, 64 hours Position Requirements: RN licensure Alabama Board of Nursing. Two - five years healthcare work experience. One year of data abstr...
  • 23 Days Ago

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Scheduling Coordinator
  • Easter Seals Tennessee Inc
  • Lexington, TN FULL_TIME
  • The Scheduling Coordinator is responsible for the scheduling of all direct care staff for Residential Services to ensure continuity of care for persons served and budget standards are met. ESSENTIAL F...
  • 25 Days Ago

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Remote Scheduling Coordinator (C)
  • Feyer&Associates
  • Hillsboro, AL FULL_TIME
  • We are currently seeking enthusiastic individuals to join our team as Remote Scheduling Coordinators. This is a unique opportunity to work remotely, manage your own business, and enjoy exciting travel...
  • 14 Days Ago

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Coordination & Scheduling Agents CSA
  • Best Care Home Services
  • Florence, AL PART_TIME,FULL_TIME
  • Realize your full potential in this unique sales-support role, generating appointments within the walls of our national, big-box home-improvement retail partner, Home Depot.Best Care of N.Alabama is c...
  • 28 Days Ago

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Team Member - Savannah Bowling Center
  • Classic Fun Center
  • Savannah, TN FULL_TIME
  • Savannah Bowling has been serving our city for years with entertainment that the whole family can enjoy. We carefully select our staff to ensure that we maintain our standards of above and beyond serv...
  • 23 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Florence, AL area

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Cashier / Host / Attendant
  • Golden Corral
  • Florence, AL
  • Our franchise organization, Yellowfins, LLC dba Golden Corral Flroence, AL, is currently seeking energetic, friendly ind...
  • 4/19/2024 12:00:00 AM

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Greeter
  • Walmart
  • Sheffield, AL
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/19/2024 12:00:00 AM

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Muscle Shoals- Service Advisor Assistant- Full Time
  • Long-Lewis Automotive Group
  • Muscle Shoals, AL
  • We're searching for individuals with vibrant personalities and exceptional organizational skills to greet customers with...
  • 4/19/2024 12:00:00 AM

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Customer Experience Associate (Work From Home)>
  • Wisetack
  • Florence, AL
  • [Customer Service / Remote] - Anywhere in U.S. / $25 per hour / Benefits / Both PT & FT Available - As a Customer Experi...
  • 4/19/2024 12:00:00 AM

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Registration Rep - Helen Keller Hospital, Main Registration, Part Time, Shift Varies
  • HH Health System
  • Sheffield, AL
  • Admits patients, which includes interviewing, preparing admitting forms, and assigning rooms. Receives all faxed documen...
  • 4/18/2024 12:00:00 AM

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Registration Rep - Helen Keller Hospital, Main Registration, Part Time, Shift Varies
  • Huntsville Hospital
  • Sheffield, AL
  • Overview Admits patients, which includes interviewing, preparing admitting forms, and assigning rooms. Receives all faxe...
  • 4/18/2024 12:00:00 AM

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Travel Physical Therapist - $1,822 per week
  • Hiring Now!
  • Lawrenceburg, TN
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Lawrenceburg, Tennessee. Job Descrip...
  • 4/17/2024 12:00:00 AM

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Customer Service & Sales - Client Partner
  • Renovation Brands
  • Florence, AL
  • Job Description Job Description Client Partner Baseboarders @ Renovation Brands About the Role: Baseboarders™ is looking...
  • 4/17/2024 12:00:00 AM

Florence is a city in, and the county seat of, Lauderdale County, Alabama, United States, in the state's northwest corner. According to the 2010 census, the city's population was 39,319. Florence is the largest and principal city of the Florence-Muscle Shoals Metropolitan Statistical Area (which includes Muscle Shoals, Sheffield, and Tuscumbia metropolitan areas in Colbert and Lauderdale counties). Florence is considered northwestern Alabama's primary economic hub. Annual tourism events include the W. C. Handy Music Festival in the summer and the Renaissance Faire in the fall. Landmarks in Flo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$49,735 to $64,785
Florence, Alabama area prices
were up 1.3% from a year ago