Contact Center Traffic and Scheduling Analyst jobs in Kennewick, WA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

C
Strategic Public Health Analyst
  • Center for Human Development, Inc.
  • La Grande, OR FULL_TIME
  • Center for Human Development, Inc. is seeking a full-time Strategic Public Health Analyst to successfully modernize our public health systems. The Analyst will work collaboratively to reduce health disparities in Union County while managing program planning and implementation, budget tracking, and supporting effective foundational programming. They will work closely with the Director of Public Health on all modernization work and assist with the Communicable Disease and Emergency Preparedness programs to protect and improve health equity to all residents of Union County.

     

    The Requirements:

    • Preferred Bachelor’s degree in Public Health, Public or Business Administration, Social Work, Community Health, or other related field from an accredited college or university.
    • Basic knowledge of health education and strategies related to improving population health.
    • Ability to communicate effectively both orally and written.
    • Demonstrate ability to build relationships and work in a collaborative fashion.
    • Ability to work with populations and individuals experiencing inequities in a non-judgmental manner.
    • Proficient in using Microsoft Office programs, databases, data entry, and management.
    • Ability to work flexible hours outside of a traditional day shift schedule that may include evenings and weekends.
    • Must be detail-oriented and able to work independently.
    • Must possess a valid Oregon Driver’s license, be insurable for client service purposes, travel between business offices, and attend the required meeting and/or trainings.
    • Must pass all criminal history check requirements as required by ORS 181.536-181.5337 and in accordance with OAR 407-007-0200-407-007-0370 and drug screening.

     

    Essential Job Functions:

    • Support the mission of State of Oregon and CHD to achieve optimal, equitable health for all Oregonians through measurement, assessment, and articulation of community health strategies.
    • Serve as a resource for CHD, our partners, and residents of Union for timely and comprehensive data on health of the population to inform community health improvement objectives.
    • Oversee and complete assessments and plans related to assigned program element(s).
    • Manage expense tracking including purchases, reimbursement requests, and other financial documents as needed.
    • Ensure program compliance, including maintaining communication and meeting funder requests.
    • Attend and participate in required educational programs and staff meetings.
    • Serve as a community liaison and maintain relationships with key individuals and groups in the community.
    • Collaborate with community health and social service providers and partner agencies to identify barriers and service gaps with the goal of moving towards a community-wide collective health improvement strategy.
    • Support statutory responsibility to perform communicable disease control measures required by Oregon Statues and Oregon Administrative Rules.
    • Other duties as assigned.

     

    The Company:

    CHD is a nonprofit corporation that is recognized statewide as an innovator. Join a self-directed team that has the capability to manage their own work and make decisions at the level of service to the customer.

    The Benefits:

    Full time non-exempt position with attractive benefit package that includes paid time off, medical plan that includes acupuncture, chiropractic and naturopathic, dental, vision, life/AD&D insurance, long-term disability insurance, excellent retirement benefit with generous contribution to 401k after orientation, Professional Development Plan, paid renewal leave, annual employee appreciation picnics and dinners, Mental Health Days, gym discounts, and more.

     

    EOE

  • 24 Days Ago

C
Strategic Public Health Analyst
  • Center for Human Development, Inc.
  • La Grande, OR FULL_TIME
  • Center for Human Development, Inc. is seeking a full-time Strategic Public Health Analyst to successfully modernize our public health systems. The Analyst will work collaboratively to reduce health di...
  • 24 Days Ago

A
Business Analyst, AWS Data Center Infrastructure Operations
  • Amazon Data Services, Inc.
  • Boardman, OR FULL_TIME
  • 3 years of tax, finance or a related analytical field experience Bachelor's degree or equivalent Experience with SQL 3 years of Excel (including VBA, pivot tables, array functions, power pivots, etc.)...
  • 10 Days Ago

R
Flagger 2 (Kennewick, WA)
  • RoadSafe Traffic Systems, Inc.
  • Kennewick, WA FULL_TIME
  • Title Flagger 2 (Kennewick, WA) Description At RoadSafe Traffic Systems, we offer a competitive pay. Hourly Pay Rate Range $18.00 to $19.00 Per Hour Growth potential and an excellent benefits package ...
  • 17 Days Ago

C
Senior Traffic Engineer
  • City of Pasco
  • Pasco, WA FULL_TIME
  • The City of Pasco seeks a personable, strategic, and experienced engineering professional to serve as its next Senior Traffic Engineer. This position works to address traffic-related issues and improv...
  • 2 Months Ago

A
Current Opportunities at our Asher Community Health Center Christmas Valley Clinic:
  • Asher Community Health Center
  • Fossil, OR FULL_TIME
  • Current Opportunities at our Asher Community Health Center Christmas Valley Clinic: Employment Application (Send to: SusanM@AsherHealth.net)
  • 2 Months Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst jobs found in Kennewick, WA area

H
Travel Nurse RN - CVICU - $2,083 per week
  • Hiring Now!
  • Kennewick, WA
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Kennewick, Washington. Job Descr...
  • 5/12/2024 12:00:00 AM

H
Travel Nurse RN - Special Procedures - $2,629 per week
  • Hiring Now!
  • Kennewick, WA
  • Supplemental Health Care is seeking a travel nurse RN Special Procedures for a travel nursing job in Kennewick, Washingt...
  • 5/12/2024 12:00:00 AM

H
Travel Physical Therapist - $1,876 per week
  • Hiring Now!
  • Pasco, WA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Pasco, Washington. Job Description &...
  • 5/12/2024 12:00:00 AM

H
Travel Nurse RN - Rehabilitation - $1,735 per week
  • Hiring Now!
  • Pasco, WA
  • Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Pasco, Washington. Job ...
  • 5/11/2024 12:00:00 AM

H
Travel Nurse RN - Med Surg / Telemetry - $2,307 per week
  • Hiring Now!
  • Richland, WA
  • eTeam Inc is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Richland, Washington. Job Descri...
  • 5/11/2024 12:00:00 AM

H
Travel Nurse RN - Med Surg - $2,064 per week
  • Hiring Now!
  • Richland, WA
  • eTeam Inc is seeking a travel nurse RN Med Surg for a travel nursing job in Richland, Washington. Job Description & Requ...
  • 5/11/2024 12:00:00 AM

A
Travel Nurse RN - CVICU - $2,083 per week
  • Adventist Health
  • Kennewick, WA
  • Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Kennewick, Washington. Job Descr...
  • 5/10/2024 12:00:00 AM

H
Travel Nurse RN - Case Management - $2,067 per week
  • Hiring Now!
  • Pasco, WA
  • Supplemental Health Care is seeking a travel nurse RN Case Management for a travel nursing job in Pasco, Washington. Job...
  • 5/9/2024 12:00:00 AM

Kennewick (/ˈkɛnəwɪk/) is a city in Benton County in the southeastern part of the State of Washington, along the southwest bank of the Columbia River, just southeast of the confluence of the Columbia and Yakima rivers and across from the confluence of the Columbia and the Snake River. It is the most populous of the three cities collectively referred to as the Tri-Cities (the others being Pasco across the Columbia and Richland across the Yakima). The population was 73,917 at the 2010 census. July 1, 2017 estimates from the Census Bureau put the city's population at 81,607. The nearest commercia...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$61,323 to $79,879
Kennewick, Washington area prices
were up 2.9% from a year ago