Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Center for Human Development, Inc. is seeking a full-time Strategic Public Health Analyst to successfully modernize our public health systems. The Analyst will work collaboratively to reduce health disparities in Union County while managing program planning and implementation, budget tracking, and supporting effective foundational programming. They will work closely with the Director of Public Health on all modernization work and assist with the Communicable Disease and Emergency Preparedness programs to protect and improve health equity to all residents of Union County.
The Requirements:
Essential Job Functions:
The Company:
CHD is a nonprofit corporation that is recognized statewide as an innovator. Join a self-directed team that has the capability to manage their own work and make decisions at the level of service to the customer.
The Benefits:
Full time non-exempt position with attractive benefit package that includes paid time off, medical plan that includes acupuncture, chiropractic and naturopathic, dental, vision, life/AD&D insurance, long-term disability insurance, excellent retirement benefit with generous contribution to 401k after orientation, Professional Development Plan, paid renewal leave, annual employee appreciation picnics and dinners, Mental Health Days, gym discounts, and more.
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0 Contact Center Traffic and Scheduling Analyst jobs found in Kennewick, WA area