Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Are you tired of working in deadend Warehouse jobs with no benefits (this is not a warehouse position), or deal with angry customers in restaurants or retail stores and looking for a new industry to get into? Tired of working every holiday and never spending time with your family? If you answered yes to any of these questions, then we are the company for you! We are looking to hire General Labor team members to help us safeguard the roads of America! Below is a quick snapshot of pay / benefits / and position description.
If you feel this is a position you would like to do, then apply to us today and one of our Human Resources Recruiters will reach out to you within 24 hours to schedule your interview!
POSITION SUMMARY: The general laborers will unload and load supplies and equipment for company and vendor trucks, perform flagging out on roads and railroad crossings, keep shop and yard organized, assist with pickups and deliveries.
ESSENTIAL FUNCTIONS:
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
We are an Equal Employment Opportunity Employer Minority/Female/Disability/Veteran
This position is currently accepting applications.
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0 Contact Center Traffic and Scheduling Analyst jobs found in Kingsport, TN area