Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
CNA
$14-$15 per hour
Shift Diff-$1 after 2p
Are you ready to join an organization that has a reputation for outstanding leadership, innovation, and industry expertise. Our employees use their creativity and talent to invent new solutions, meet demands, and offer the most effective services available in our industry.
Calcasieu Community Care Center is seeking a Certified Nursing Assistant (CNA)!
CommCare Corporation invites you to become a part of an innovative team and one of the fastest-growing Retirement Living, Home Health and Hospice Companies that spans across Louisiana and Mississippi with over 2,000 healthcare professionals!
CommCare Corporation’ s mission is to be an innovative leader in the development and delivery of quality health care services, and to be committed to a learning environment that attracts and develops dedicated care givers.
Essential Responsibilities
Qualifications
The CNA must hold a valid nurse aide certification with the State of Louisiana and possess the following skills:
Other Qualifications
We are committed to giving our employees only the very best, providing not only competitive salaries and wages, but a comprehensive benefits package.
“All offers of employment are subject to the completion of a satisfactory background check and reference check and eligibility for the participation in Medicare and Medicaid programs. CommCare Corporation is subject to the Centers for Medicare & Medicaid Services (CMS) COVID-19 vaccine mandate for healthcare workers. All employees are required to be fully vaccinated against COVID-19 by hire date. Reasonable accommodations will be considered.”
CommCare Corporation is an Equal Opportunity-Affirmative Action Employer
CC114
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
License/Certification:
Ability to Relocate:
Work Location: In person
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0 Contact Center Traffic and Scheduling Analyst jobs found in Lake Charles, LA area