Contact Center Traffic and Scheduling Analyst jobs in Lake Charles, LA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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CNA-Calcasieu Community Care Center
  • Calcasieu Community Care Center
  • Charles, LA FULL_TIME
  • CNA

    $14-$15 per hour

    Shift Diff-$1 after 2p

    Are you ready to join an organization that has a reputation for outstanding leadership, innovation, and industry expertise. Our employees use their creativity and talent to invent new solutions, meet demands, and offer the most effective services available in our industry.

    Calcasieu Community Care Center is seeking a Certified Nursing Assistant (CNA)!

    CommCare Corporation invites you to become a part of an innovative team and one of the fastest-growing Retirement Living, Home Health and Hospice Companies that spans across Louisiana and Mississippi with over 2,000 healthcare professionals!

    CommCare Corporation’ s mission is to be an innovative leader in the development and delivery of quality health care services, and to be committed to a learning environment that attracts and develops dedicated care givers.

    Essential Responsibilities

    • Plan and execute the needs of assigned resident group with daily living and dining needs.
    • Makes rounds on assigned group noting significant issues for intervention.
    • Provides intervention as needed to provide a safe clean environment.
    • Checks all residents daily for condition of skin, reporting findings to Licensed Staff assigned to unit.
    • Assists Licensed Staff when needed to position residents in need of treatment.
    • Takes and records vital parameters as assigned. Assists with weekly and monthly weights as assigned.
    • Records information on the electronic health record.
    • Provides laundry care, housekeeping, and dining needs including assisting with activities.
    • Performs any other tasks as assigned by the Licensed Staff, Director of Nursing or Assistant Director of Nursing.

    Qualifications

    The CNA must hold a valid nurse aide certification with the State of Louisiana and possess the following skills:

    • Ability to organize, plan and supervise care of residents.
    • Ability to maintain effective interpersonal relationships.
    • Ability to demonstrate good emotional, mental, and physical health having sound judgment and high standards.
    • Ability and willingness to provide emergency care as needed for any resident in the facility.
    • Ability and willingness to function as a cooperative team member with each member of the nursing department and other departments.
    • Ability to provide related bedside resident care services as per facility policy and procedures.
    • Ability to adapt to on-the-job training and adhere to standards of the facility providing personal care services, assisting residents, handling, and caring for equipment and supplies and developing good understanding of basis of aseptic and sterile techniques.

    Other Qualifications

    • Has not been excluded from participating in Medicare and Medicaid programs.
    • Maintains eligibility to participate in Medicare and Medicaid programs throughout employment.
    • Participate in pre-employment and annual Tuberculosis screening.

    We are committed to giving our employees only the very best, providing not only competitive salaries and wages, but a comprehensive benefits package.

    “All offers of employment are subject to the completion of a satisfactory background check and reference check and eligibility for the participation in Medicare and Medicaid programs. CommCare Corporation is subject to the Centers for Medicare & Medicaid Services (CMS) COVID-19 vaccine mandate for healthcare workers. All employees are required to be fully vaccinated against COVID-19 by hire date. Reasonable accommodations will be considered.”

    CommCare Corporation is an Equal Opportunity-Affirmative Action Employer

    CC114

    Job Type: Full-time

    Pay: $14.00 - $15.00 per hour

    License/Certification:

    • ,current, CNA license? (Required)

    Ability to Relocate:

    • Lake Charles, LA: Relocate before starting work (Required)

    Work Location: In person

  • 30 Days Ago

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Auto Collison Center Detailer/Car washer/Buffer
  • Allstar Buick, GMC Collision Center
  • Sulphur, LA FULL_TIME
  • ```Job Overview```We are seeking a reliable and customer-focused auto detailer, you will be responsible for providing exceptional service to our customers and ensuring their vehicles are cleaned and d...
  • 1 Month Ago

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$15 Grocery Remodel Merchandiser ( Flexible- Pt Scheduling Dayshifts)
  • Cart Solutions
  • Lake Charles, LA FULL_TIME
  • $15 Hourly Rate, Locals Love Merchandising , Need Flexibility, Great Pay, with a Company that Appreciates You, Apply with CART Solutions Today, We Want to Speak with You!!!! HIRING GROCERY RETAIL MERC...
  • 15 Days Ago

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LPN (Licensed Practical Nurse)-Calcasieu Community Care Center!
  • Calcasieu Community Care Center
  • Charles, LA FULL_TIME
  • LPN Floor Nurse Pay Rate: $25.50-$30.50 based on experience Shift Diff of $2 per hour after 2p Are you ready to join an organization that has a reputation for outstanding leadership, innovation, and i...
  • 29 Days Ago

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CI² Aviation Hiring for Air Traffic Controllers in 7 States
  • CI² Aviation
  • Charles, LA FULL_TIME
  • CI² Aviation Hiring for Air Traffic Controllers in 7 States We are always growing our team and new positions open up regularly. Feel free to submit your resume so we have it on file and put you at the...
  • 1 Month Ago

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Financial Analyst
  • Cameron LNG LLC
  • Hackberry, LA FULL_TIME
  • Primary Purpose:The Financial Analyst is responsible for assisting with coordinating, developing and executing the monthly forecast for the assigned Operational and Administrative Departmental budgets...
  • 3 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Lake Charles, LA area

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Front Services Supervisor
  • Golden Nugget
  • Lake Charles, LA
  • Posted Salary Range: USD $44,000.00 - USD $44,000.00 /Yr.
  • 4/18/2024 12:00:00 AM

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Patient Access Representative
  • Imperial Health
  • Lake Charles, LA
  • Dr. Springer This position is: Full Time Position Location: Lake Charles, LA JOB DESCRIPTION Job Title: Patient Access R...
  • 4/18/2024 12:00:00 AM

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Retail Customer Service Specialist (Temp/PT/FT)
  • Dick's Sporting Goods
  • Lake Charles, LA
  • Ready to take your passion for sports to the next level? As a Retail Customer Service Specialist you will: Greet everyon...
  • 4/18/2024 12:00:00 AM

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Patient Access Representative- Days&Evenings (PRN)
  • Lake Charles Memorial Hospital
  • Lake Charles, LA
  • DESCRIPTION OF POSITION/RESPONSIBILITIES AND DUTIES: * Greets all customers in a professional and friendly manner. Emplo...
  • 4/18/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Lake Charles, LA
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 4/18/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $1,800 per week
  • Hiring Now!
  • Lake Charles, LA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Lake Charles, Louisiana. J...
  • 4/17/2024 12:00:00 AM

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Program Aide On-Call
  • Save the children
  • Jennings, LA
  • Position Title: Program AideOn-Call Employee Type: Part-Time Supervisor Title: Manager, Education & Inclusion or Center ...
  • 4/14/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Lake Charles, LA
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/14/2024 12:00:00 AM

Lake Charles (French: Lac Charles) is the fifth-largest incorporated city in the U.S. state of Louisiana, located on Lake Charles, Prien Lake, and the Calcasieu River. Founded in 1861 in Calcasieu Parish, it is a major industrial, cultural, and educational center in the southwest region of the state. As of the 2010 census, the population was 71,993. Lake Charles is the principal city of the Lake Charles Metropolitan Statistical Area, having a population of 202,040. It is the larger principal city of the Lake Charles-Jennings Combined Statistical Area, with a population of 225,235. The 2010 pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$53,428 to $69,595
Lake Charles, Louisiana area prices
were up 1.2% from a year ago