Contact Center Traffic and Scheduling Analyst jobs in Lancaster, PA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Crew Member (Traffic Flagger)
  • Flagger Force Traffic Control Services
  • Lancaster, PA FULL_TIME
  • Are you up for a new challenge every day?

    Hiring Immediately! Apply today!

    Flagger Force is hiring Crew Members (Traffic Flaggers) in your area to help keep communities moving.

    As an entry-level crew member (traffic flagger) you will assist with setting up construction work zones. Keeping our communities moving is an essential job and you will ensure the safety of our client, the public, and your crew.

    Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

    Our Crew Members (Traffic Flaggers) are dispatched from their homes.

    We offer:

    • $16.00/hr to start
    • Promotional opportunities available within 45-60 days, which include a pay increase, company vehicle, and gas card
    • Full-time opportunities—we promote 100% from within for field leadership positions and offer in-house paid training for advancement. No flagging experience required, we train you!
    • Bonus programs
    • Monetary bonus programs based on attendance and job performance. With two payouts a year.
    • Referral program—recommend a family member or friend to work at Flagger Force and you may qualify for a bonus!
    • Medical/Vision/Dental
    • 401k
    • Internal communications app available to connect employees to each other, real-time assistance, and resources.
    • Paid Time Off
    • Weekly Pay

    Must haves:

    • Valid driver's license
    • Reliable vehicle
    • Available Monday-Friday, during the day
    • Comfortable standing 8-12 hours per day, walking 1-2 miles per day, and lifting up to 50 lbs throughout the day, in all types of weather conditions.

    The road begins here. Are you cut out for this ride?

    Looking for a change in careers? Candidates with Warehouse experience or Construction/Laborer experience, apply today!

    • Flagger Force is an Equal Opportunity Employer*

    Job Type: Full-time

    Pay: $16.00 per hour

    License

    • Driver's License (Preferred)

    Work Location:

    • Multiple locations

    Pay Frequency:

    • Weekly

    Work Remotely:

    • No

    INDCPA1

    Job Type: Full-time

    Pay: $16.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Referral program
    • Retirement plan
    • Vision insurance

    Compensation package:

    • Bonus opportunities

    Schedule:

    • Day shift
    • Monday to Friday

    People with a criminal record are encouraged to apply

    Ability to Relocate:

    • Lancaster County, PA: Relocate before starting work (Required)

    Work Location: On the road

  • 22 Days Ago

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Air Traffic Control Specialist
  • Midwest Air Traffic Control Service, Inc.
  • Lancaster, PA FULL_TIME
  • We seek highly responsible Air Traffic Control Specialist to provide air traffic control leadership services at the Lancaster Airport in Lancaster, PA (LNS). Work involves the responsibility for plann...
  • 21 Days Ago

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Flagger
  • Traffic Plan
  • Lancaster, PA FULL_TIME
  • Traffic Plan is Hiring for Full-Time Flaggers **Join now and earn a $2,000 bonus paid 30 days after your 6-month anniversary date** MUST BE: AVAILABLE MONDAY-FRIDAY MUST HAVE: A VALID DRIVER'S LICENSE...
  • 28 Days Ago

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Financial Analyst
  • Savencia Cheese USA Career Center
  • Holland, PA FULL_TIME
  • This position plays a critical role in financial analysis, reporting, budgeting, and cost management across key business areas. Core focus areas are enhancing visibility into financial performance, dr...
  • 23 Days Ago

T
Flagger
  • Traffic Management Inc.
  • Columbia, PA FULL_TIME
  • WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange. Join our Team today! No Traffic Control experience necessary! We provide paid training and certifications! ...
  • 2 Days Ago

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Scheduling Coordinator
  • Delta-T Grp.
  • Lancaster, PA FULL_TIME
  • Delta-T Group is not slowing down. We are growing! Come join us!We are seeking a Scheduling Coordinator (Staffing) that will be responsible for supporting client and contractor needs and business.COMP...
  • 11 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Lancaster, PA area

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Travel Nurse RN - Rehabilitation - $1,756 per week
  • Hiring Now!
  • Lancaster, PA
  • Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Lancaster, Pennsylvania...
  • 4/26/2024 12:00:00 AM

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Travel Nurse RN - OR - Operating Room - $1,955 per week
  • Adventist Health
  • Ephrata, PA
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Ephrata, Pennsylva...
  • 4/25/2024 12:00:00 AM

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Sr. Analyst, Marketplace Yield & Analytics, FreeWheel (Data Analyst)
  • Comcast Corporation
  • York, PA
  • FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered...
  • 4/25/2024 12:00:00 AM

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Travel Nurse RN - Skilled Nursing Facility - $1,716 per week
  • Hiring Now!
  • Lancaster, PA
  • Supplemental Health Care is seeking a travel nurse RN Skilled Nursing Facility for a travel nursing job in Lancaster, Pe...
  • 4/24/2024 12:00:00 AM

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Credit Analyst III, Senior Analyst - C&I
  • S And T Bank
  • Lancaster, PA
  • Lancaster: 205 Granite Run Drive, Lancaster, PA 17601Camp Hill: 3314 Market Street, Camp Hill, PA 17011West Chester: 2 N...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - OR - Operating Room - $1,822 per week
  • Adventist Health
  • Ephrata, PA
  • Supplemental Health Care is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Ephrata, Pennsylva...
  • 4/24/2024 12:00:00 AM

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Analyst, Audience Addressable
  • Comcast Corporation
  • York, PA
  • Effectv helps businesses reach the right audience with the right message at the right time. We harness the scale and qua...
  • 4/24/2024 12:00:00 AM

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REMOTE - Client Success Manager
  • Harbor Compliance
  • Lancaster, PA
  • Company Overview Harbor Compliance is a fast-growing technology company reinventing how nonprofits and businesses manage...
  • 4/22/2024 12:00:00 AM

Lancaster (/ˈlæŋkəstər/ LANG-kə-stər) is a city located in South Central Pennsylvania which serves as the seat of Pennsylvania's Lancaster County and one of the oldest inland towns in the United States. With a population of 59,322, it ranks eighth in population among Pennsylvania's cities. The Lancaster metropolitan area population is 507,766, making it the 101st largest metropolitan area in the U.S. and second largest in the South Central Pennsylvania area. The city's primary industries include healthcare, tourism, public administration, manufacturing, and both professional and semi-professi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$56,544 to $73,653
Lancaster, Pennsylvania area prices
were up 1.5% from a year ago