Contact Center Traffic and Scheduling Analyst jobs in Laramie, WY

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Flagger/Laborer
  • Traffic Safety Services, Inc.
  • Laramie, WY TEMPORARY
  • **Applicants MUST apply online at www.tssnd.com to be considered for these positions**

    The job of a Traffic Control Flagger is the most important one on the work crew. Respectful interactions with TSS employees, DOT employees and employees of the Prime Contractor are critical and you must have the ability to receive and communicate specific instructions clearly and courteously.

    Duties:
    -Able to guide traffic safely through TSS work zones and protect the safety of the crews, motorist, bicyclist, pedestrians, trucks, equipment and yourself at all times.
    -Must have a reliable source of transportation.
    -Must have good oral and written English communication skills.
    -Job regularly requires one to walk and/or stand for extended periods of time and reach with hands and arms.
    -Occasionally lift and/or move up to 50 pounds.
    -Required to be clean, neat and fully dressed in provided safety clothing and gear at all times when on the job including but not limited to safety vest and hard hat.
    -Flag in accordance with the "Flagger Traffic Control" handbook and direction and training provided by the Traffic Control Maintainer (TCM) and/or Traffic Control Supervisor (TCS).

    Wyoming: In House Test at Traffic Safety Services

    Job Type: Temporary

    Pay: From $17.00 per hour

    Benefits:

    • Flexible schedule

    Compensation package:

    • Hourly pay
    • Overtime pay

    Experience level:

    • No experience needed

    Schedule:

    • Extended hours
    • Weekends as needed

    License/Certification:

    • Driver's License (Preferred)

    Work Location: Multiple locations

  • 25 Days Ago

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North Platte Valley Medical Center Volunteer Opportunity
  • North Platte Valley Medical Center
  • Saratoga, WY VOLUNTEER
  • VOLUNTEER OPPORTUNITY Give back to the community, and help those in need. North Platte Valley Medical Center is in need for a volunteer Greeter for our main lobby area. Come be a part of a state of th...
  • 8 Days Ago

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Recycling center
  • City of Rawlins
  • Rawlins, WY FULL_TIME
  • Landfill : Performs entry level skilled and semi-skilled tasks in the operation and maintenance of the city landfill using heavy duty equipment and vehicles; response to requests and concerns from the...
  • 10 Days Ago

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Financial Analyst
  • Robert Half
  • Centennial, WY PER_DIEM
  • We are offering an opportunity for a Financial Analyst in the heart of CENTENNIAL, Colorado, 80112-2004, United States. As a core member of our team, you will be expected to analyze new and existing p...
  • 10 Days Ago

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Travel Center Assistant Manager
  • Pilot Company
  • Wamsutter, WY FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 2 Days Ago

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SEASONAL: Landfill/Recycling Center
  • City of Rawlins
  • Rawlins, WY TEMPORARY
  • Seasonal position to work at the Landfill and Recycling Center. Landfill: Performs entry level skilled and semi-skilled tasks in the operation and maintenance of the city landfill using heavy duty equ...
  • 11 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Laramie, WY area

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Public Health Analyst - Rural Health Institute
  • University of Wyoming
  • Laramie, WY
  • Job Description The University of Wyoming invites diverse applicants to consider our employment opportunities. We are al...
  • 5/9/2024 12:00:00 AM

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Customer Service Rep(06020) - 1710 East Grand Ave.
  • Domino's
  • Laramie, WY
  • Company Description Job Description General Job Duties involve operation of all equipment; stock and rotate ingredients ...
  • 5/9/2024 12:00:00 AM

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Fuel Station Attendant
  • Albertsons
  • Laramie, WY
  • Job Description A Day in the Life: As a Fuel Station Attendant, you will be the first point of contact for our fuel stat...
  • 5/9/2024 12:00:00 AM

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Client Services Representative
  • NVA
  • Centennial, WY
  • CLIENT SERVICES REPRESENTATIVE About Us From general wellness and preventative care to advanced surgical procedures to s...
  • 5/9/2024 12:00:00 AM

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Service Advisor
  • Sapp Bros., Inc.
  • Cheyenne, WY
  • External Description Service Center Advisor Sapp Bros., Inc., a growing chain of travel centers, is looking for experien...
  • 5/9/2024 12:00:00 AM

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FT Customer Service Agent (Work From Home)>
  • Destinee Travel
  • Laramie, WY
  • [Customer Support / Remote] Anywhere in U.S. / Up to $65K per year / Extremely flexible hours - As a Customer Service Ag...
  • 5/8/2024 12:00:00 AM

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FT Call Center Representative (Work From Home)>
  • Lap of Love
  • Laramie, WY
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match...
  • 5/7/2024 12:00:00 AM

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Associate Data Scientist
  • Cengage Group
  • Cheyenne, WY
  • **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students...
  • 5/6/2024 12:00:00 AM

Laramie /ˈlærəmi/ is a city in and the county seat of Albany County, Wyoming, United States. The population was 30,816 at the 2010 census. Located on the Laramie River in southeastern Wyoming, the city is west of Cheyenne, at the junction of Interstate 80 and U.S. Route 287. Laramie was settled in the mid-19th century along the Union Pacific Railroad line, which crosses the Laramie River at Laramie. It is home to the University of Wyoming, WyoTech, and a branch of Laramie County Community College. Laramie Regional Airport serves Laramie. The ruins of Fort Sanders, an army fort predating Larami...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$54,265 to $70,685
Laramie, Wyoming area prices
were up 2.3% from a year ago