Contact Center Traffic and Scheduling Analyst jobs in Las Vegas, NV

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Las Vegas, NV FULL_TIME
  • Relativity Archiving Analyst
    Employment Type: Full-Time, Experienced
    Department: Information Technology

    CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity workspaces and file share folders and archiving or purging them. File shares will be moved to archive locations. Relativity workspaces will be archived using both Relativity ARM and a flat format which can be fully restored in Relativity or another system.

    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success
    • Collaborating with DOJ management, lead attorneys, and Section Chiefs on the disposition of data/files
    • Archiving older file shares
    • Archiving full Relativity workspaces using ARM
    • Archiving images, natives, text,
    • Archiving in flat format the metadata, coding fields, choices/tags
    • Documenting user interface
    • Documenting the archiving process for approval by the Senior IT Manager.
    • Evaluating and resolving any archiving issues.

    Qualifications
    • At least 3 years of hands-on experience with backend Relativity 2022 and prior.
    • At least 3 years of hands-on experience with archiving Relativity workspaces.
    • At least 3 years of hands-on experience with restoring Relativity archives workspaces.
    • Knowledge of Windows permissions and file transfer utilities.
    • Excellent written and oral communication skills required.
    • Experience working in a collaborative environment.
    • Must be a US Citizen
    • Must be able to obtain a Public Trust security clearance

    Ideally, you will also have
    • An undergraduate degree is strongly preferred; preferably in the computer science or management information/technology disciplines.
    • Experience in storage technology planning, performance capacity planning, and modeling, applications

    Our Commitment
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of meaningful government innovation!
    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/
    For more information about CGS please visit https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 2 Days Ago

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Contact Center Trainer
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you! At Nevada Health Centers, we look for people who will ...
  • 21 Days Ago

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Contact Center Supervisor
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you! At Nevada Health Centers, we look for people who will ...
  • 21 Days Ago

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Customer contact center
  • IQVIA
  • Las Vegas, NV FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 27 Days Ago

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Traffic attendant
  • Las Vegas Convention Center
  • Las Vegas, NV FULL_TIME
  • Salary : $16.00 Hourly Location : Las Vegas, NV Job Type : On-Call Job Number : Traff 020323 Department : Guest Experience Section : Traffic Opening Date : 03 / 01 / 2024 THIS IS AN ON-CALL POSITION C...
  • 14 Days Ago

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Member Solutions Specialist - Contact Center
  • Credit Union 1
  • Henderson, NV FULL_TIME
  • Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2022 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas ...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Las Vegas, NV area

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Customer Service Quality / Audit Representative - Las Vegas, NV - 2038568
  • UnitedHealth Group Incorporated
  • Las Vegas, NV
  • **COVID-19 VACCINATION REQUIREMENT UPDATE:** We have updated our COVID-19 policy for new and existing employees. Learn m...
  • 3/28/2024 12:00:00 AM

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Remote Sr Analyst Tel Business Operations (Vegas Only)
  • Hilton Grand Vacations
  • Las Vegas, NV
  • HGV Now Offers Day One Team Member Benefits! What Will I be Doing? The Sr Analyst Tel Business Operations develops, anal...
  • 3/28/2024 12:00:00 AM

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District Sales Manager - Las Vegas, NV
  • The Judge Group
  • North Las Vegas, NV
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 3/27/2024 12:00:00 AM

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Principal Infrastructure Analyst
  • VISX Corporation
  • North Las Vegas, NV
  • Job Description Job Description Provide support with the installation, operation, builds and maintenance of the Network ...
  • 3/26/2024 12:00:00 AM

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Phlebotomist- Valley Hospital
  • Universal Health Services
  • Las Vegas, NV
  • Responsibilities The Valley Health System has expanded into an integrated health network that serves more than two milli...
  • 3/25/2024 12:00:00 AM

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Phlebotomist- Spring Valley Hospital
  • Universal Health Services
  • Las Vegas, NV
  • Responsibilities The Valley Health System has expanded into an integrated health network that serves more than two milli...
  • 3/24/2024 12:00:00 AM

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PHLEBOTOMIST- SPRING VALLEY HOSPITAL
  • UHS
  • Las Vegas, NV
  • Responsibilities The Valley Health System has expanded into an integrated health network that serves more than two milli...
  • 3/24/2024 12:00:00 AM

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Trade Development Analyst - Las Vegas
  • Breakthru Beverage Group
  • North Las Vegas, NV
  • Overview: The Trade Development Analyst leverages data to produce and drive actionable information and market intelligen...
  • 1/31/2024 12:00:00 AM

Las Vegas is situated within Clark County in a basin on the floor of the Mojave Desert and is surrounded by mountain ranges on all sides. Much of the landscape is rocky and arid with desert vegetation and wildlife. It can be subjected to torrential flash floods, although much has been done to mitigate the effects of flash floods through improved drainage systems. The peaks surrounding Las Vegas reach elevations of over 10,000 feet (3,000 m), and act as barriers to the strong flow of moisture from the surrounding area. The elevation is approximately 2,030 ft (620 m) above sea level. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$58,462 to $76,155
Las Vegas, Nevada area prices
were up 2.5% from a year ago