Contact Center Traffic and Scheduling Analyst jobs in Lowell, MA

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Scheduled Hours:

Work Shift:

Job Description:

Essential Duties & Responsibilities including but not limited to:

1) Verify opening $50.00 - $125.00 bank. Report discrepancies to supervisor immediately.
2) Program prices into register as directed.
3) Ring all sales into register (cash and charge).
4) Record over-rings and charge sales.
5) Make accurate change.
6) Take register readings as directed.
7) Maintain cleanliness of work station.
8) Assist in maintaining cleanliness of service area and restocking of condiment station.
9) Maintain positive, courteous attitude towards all customers.
10) Immediately inform lead, supervisor or manager of any problems, discrepancies or potential problems.
11) Attends all in-services.
12) Perform other related duties as assigned by lead, supervisor or manager.
13) Respond in a positive manner to surprise cash audits.
14) Wear proper Lahey Clinic ID Badge and hand-washing badge while on Lahey Campus
15) Incorporates Lahey Clinic Guiding Principles and Mission Statement into daily activities.
16) Complies with all Lahey Clinic Policies.
17) Complies with behavioral expectations of the department and Lahey Clinic.
18) Maintains courteous and effective interactions with colleagues and patients.
19) Demonstrates an understanding of job description, performance expectations, and competency assessment..
20) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service standards.
21) Participates in departmental and/or interdepartmental quality improvement activities.
22) Participates in and successfully completes Mandatory Education.
23) Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education:

• High school or equivalent preferred

• Ability to speak and read English

• Ability to politely interact with public

Licensure, Certification, Registration:

• None

Skills, Knowledge & Abilities:

• Light to moderate moving and lifting of bulky materials.

• Hand to eye coordination.

• Manual dexterity.

Experience:

• One year previous cashiering experience required

• Ability to handle cash accurately.

• Ability to handle large sales volume in a relatively short period of time.

FLSA Status:

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled