Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!
What TAPCO has to offer you:
What you will accomplish as a Distribution Manager at TAPCO:
The Distribution Center Manager is responsible for leading a team of highly trained and motivated individuals that receive, store, package, and ship products at TAPCO’s headquarters in Brown Deer, Wisconsin. This, position plays a critical role in delivering on TAPCO’s key metrics that feed directly into TAPCO’s companywide gainsharing program. This individual continually coaches their team and models the key behaviors that define how TAPCO does business. This leader takes personal responsibility for the performance and safety of their team and sets daily performance expectations, assigns work with clear expectations, insures accountability, and actively celebrates success when improvement milestones are met.
Position Responsibilities:
Required Experience and Skills:
About Us:
At TAPCO, our mission is to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO!
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status” or other acceptable taglines in all printed employment advertisements.
If any assistance is needed with the application process, please contact TAPCO HR at 800-236-4462
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