Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Genesis Behavior Center, Inc. was founded in response to the continuing need for effective, research-based services for children with Autism Spectrum Disorder and various behaviors. The founders of Genesis Behavior Center are committed to providing the highest quality of behavior intervention for children and families living with autism. We are currently looking for a Board Certified (BCBA) Clinical Supervisor to join our Stockton, CA region.
Job Description
The Board Certified Behavior Analyst (BCBA) Clinical Supervisor position entails.
Participates in professional meetings or conferences deemed to be beneficial by Genesis Behavior Center, Inc.
Adheres to the mission, vision, and values of Genesis Behavior Center, Inc.
Job Requirements:
The Board Certified Behavior Analyst (BCBA) Clinical Supervisor job requirements are as follows:
Benefits:
Genesis offers great benefits which will be discussed during the interview.
Salary:
· $80,000 per year
Job Type: Full-time
Pay: $80,000.00 per year
Benefits:
Schedule:
Application Question(s):
Experience:
Work Location: In person
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0 Contact Center Traffic and Scheduling Analyst jobs found in Modesto, CA area