Contact Center Traffic and Scheduling Analyst jobs in Modesto, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Board Certified Behavior Analyst (BCBA)
  • Genesis Behavior Center, Inc
  • Turlock, CA FULL_TIME
  • Genesis Behavior Center, Inc. was founded in response to the continuing need for effective, research-based services for children with Autism Spectrum Disorder and various behaviors. The founders of Genesis Behavior Center are committed to providing the highest quality of behavior intervention for children and families living with autism. We are currently looking for a Board Certified (BCBA) Clinical Supervisor to join our Stockton, CA region.

    Job Description

    The Board Certified Behavior Analyst (BCBA) Clinical Supervisor position entails.

    • This position entails working in the Turlock Clinic and in the Clients Home in Turlock. Clients are majority Clinic Based.
    • Administers, conducts, evaluates and supervises the implementation of approved behavioral and skills assessment measures (e.g., VB-MAPP; Vineland) and functional behavioral assessments.
    • Develops individualized goals and objectives for home, community, and clinic-based programs, and designs Positive Behavior Intervention Plans (PBIPs) based on functional behavioral assessment data.
    • Trains Behavior Therapists on program implementation and Applied Behavior Analysis techniques.
    • Conducts Parent/caregiver consultation and training.
    • Conducts client group social skills programs.
    • Conducts ongoing client program supervision of Behavior Therapists and Behavior Consultants assigned to them for supervision by Genesis clinical operations (this is not the same as certification or licensure supervision).
    • Completes all necessary documentation in a timely and satisfactory manner and as requested by Genesis operations. This includes agency internal documents, such as Human Resources and Insurance Credentialing documents, and client documents such as, but not limited to, Assessment Reports, Treatment Plans, and Reportable Event Forms.
    • Responds to client appointments and meetings in a timely and appropriate manner.

    Participates in professional meetings or conferences deemed to be beneficial by Genesis Behavior Center, Inc.
    Adheres to the mission, vision, and values of Genesis Behavior Center, Inc.

    • Work with the Program Director, and works with a team of Behavior Therapists and other related specialists, to provide a range of Applied Behavior Analytic (ABA) assessment and clinical services for children with autism spectrum disorders, developmental disabilities, and other related conditions.
    • Conducts assessments using assessment tools preapproved by Genesis clinical operations, writes Treatment Plans, provides case consultations, provides training to Parents/caregivers, conducts functional behavioral assessments, designs Positive Behavior Intervention Plans (PBIPs) for clients, and engages in other associated duties as determined by Genesis clinical operations.
    • Responsible for coordinating, communicating and continually evaluating the effectiveness of functional behavioral assessments, PBIPs, and individual treatment plans for clients on their caseload. Upon approval from Genesis clinical operations, the BCBA provides supervision for Genesis employees seeking certification as a BCBA, BCaBA, BCAT, RBT, or similarly accredited and accepted certifications in the field of Applied Behavior Analysis, and as approved by Genesis clinical operations.
    • The BCBA is required to adhere to the Behavior Analyst Certification Board Guidelines for Responsible Conduct for Behavior Analysts. The BCBA maintains a weekly billable caseload of service hours as determined by Genesis clinical and program operations.

    Job Requirements:

    The Board Certified Behavior Analyst (BCBA) Clinical Supervisor job requirements are as follows:

    • Must be able to respond to client appointments and meetings in a timely and appropriate manner.
    • Must be willing to participate in professional meetings or conferences deemed to be beneficial by Genesis Behavior Center, Inc.
    • Adheres to the mission, vision, and values of Genesis Behavior Center, Inc
    • 1 to 2 years of experience
    • Masters Degree in Psychology, Special Education or related field.

    Benefits:

    Genesis offers great benefits which will be discussed during the interview.

    Salary:

    · $80,000 per year

    Job Type: Full-time

    Pay: $80,000.00 per year

    Benefits:

    • 401(k) matching
    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Application Question(s):

    • Are you comfortable working in a Home, and Clinic setting, must be able to do both?
    • Would you be willing to submit a Health Screening, TB Test with results, and Immunization records? Providing documentation regarding these three records is a requirement if hired on.
    • Do you have your own reliable Vehicle?
    • Do you have a Board Certified Behavior Analyst certificate (BCBA)? Please do not apply if you do not fit this qualification.

    Experience:

    • ABA Therapy: 1 year (Required)

    Work Location: In person

  • 16 Days Ago

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Surgery Scheduling Associate (Outpatient)
  • Adventist Health
  • Sonora, CA FULL_TIME
  • Adventist Health Sonora serves nearly 100,000 residents in Calaveras and Tuolumne counties with emergency and acute care services, as well as advanced cancer care, cardiac care, rural health, primary ...
  • 1 Month Ago

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Associate Civil/Traffic Engineer
  • City of Modesto
  • Modesto, CA FULL_TIME
  • Upcoming Salary Increases and Incentives:$101,957 - $123,938 effective 7/1/2024$105,016 - $127,656 effective 7/1/2025$108,166 - $131,486 effective 7/1/20262.5% Education Incentive - Bachelor's Degree5...
  • Just Posted

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Senior Civil/Traffic Engineer
  • City of Modesto
  • Modesto, CA FULL_TIME
  • Upcoming Salary Increases and Incentives:$124,138 - $150,887 effective 7/1/2024$127,862 - $155,414 effective 7/1/2025$131,698 - $160,076 effective 7/1/20262.5% Education Incentive - Bachelor's Degree5...
  • 1 Day Ago

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Traffic Clerk - Temporary
  • Dole Packaged Foods
  • Atwater, CA TEMPORARY
  • Overview Dole Packaged Foods is a purpose led nutrition and wellness organization that “champions a more equitable world.” A world where everyone has the right to nutrition from the goodness of the ea...
  • 1 Month Ago

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Surgery Scheduling Associate, Part-time
  • Adventist Health Sonora
  • Sonora, CA PART_TIME
  • Department: Greenley Oaks ENT Clinic Schedule: Part-time (Mon-Thurs, 8 hour shifts), Day shift Adventist Health is more than an award-winning health system. We provide whole-person care to our communi...
  • 10 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Modesto, CA area

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Business Systems Analyst (OTM - Oracle Transportation Management)
  • Ssgnetwork
  • Modesto, CA
  • Location Modesto, CA No Remote **Exciting opportunity to work with a continuously growing company that is well-respected...
  • 3/29/2024 12:00:00 AM

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Travel Physical Therapist - $2,022 per week
  • PRN Healthcare
  • Modesto, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Modesto, California. Job Description...
  • 3/28/2024 12:00:00 AM

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Business Systems Analyst (OTM - Oracle Transportation Management)
  • Fowlerplacement
  • Modesto, CA
  • Location Modesto, CA No Remote **Exciting opportunity to work with a continuously growing company that is well-respected...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $2,242 per week
  • PRN Healthcare
  • Turlock, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Turlock, California. Job Description...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Labor and Delivery - $1,757 per week
  • Adventist Health
  • Tracy, CA
  • Supplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Tracy, California. ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Labor and Delivery - $1,715 per week
  • Adventist Health
  • Tracy, CA
  • Supplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Tracy, California. ...
  • 3/28/2024 12:00:00 AM

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Locum Tenens Physician Assistant - Cardiovascular/Cardiothoracic Surgery - $95 per hour
  • Adventist Health
  • Modesto, CA
  • Jackson and Coker is seeking a Physician Assistant Cardiovascular/Cardiothoracic Surgery for a locum tenens job in Modes...
  • 3/27/2024 12:00:00 AM

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Mern Stack Developer
  • SynergisticIT
  • Modesto, CA
  • The Job Market is Challenging due to almost 300,000 Tech Layoffs since October 2022 due to which thousands of laid off T...
  • 3/27/2024 12:00:00 AM

Modesto /məˈdɛstoʊ/ (Spanish for "modest"), officially the City of Modesto, is the county seat and largest city of Stanislaus County, California, United States. With a population of approximately 201,165 at the 2010 census, it is the 18th largest city in the state of California and forms part of the Modesto–Merced combined statistical area. The Modesto Census County Division, which includes the cities of Ceres and Riverbank, had a population of 312,842 as of 2010[update]. Modesto is located in the Central Valley, 90 miles (140 km) north of Fresno, 40 miles (64 km) north of Merced, California, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$61,044 to $79,519
Modesto, California area prices
were up 2.5% from a year ago