Contact Center Traffic and Scheduling Analyst jobs in Monterey, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Sales Operation Analyst
  • StateHouse Holdings Inc. Career Center
  • Greenfield, CA FULL_TIME
  • POSITION SUMMARY

    The Sales Analyst role will be a crucial part of upcoming growth at StateHouse Holdings.  The role will be an integral part in the continued development of reporting to Wholesale, Retail, and Management teams with a focus on the Wholesale team.  The ability to foster positive relationships across business partners, troubleshoot, think critically about the business and continuously improve our sales reporting is paramount in the Sales Analyst role.  The Sales Analyst is the go-to resource for Weekly and Monthly reporting.  Previous reporting experience necessary; previous Cannabis experience preferred.  Qualified candidates must live in California but will work remotely.

    Key Initiatives that will be asked of this Role:

    ·         Maintain current sales reporting dashboards driving accuracy and visibility for our reps, reporting functions, and analysis to continue to drive our business in a challenging Cannabis environment.

    ·         Continuously improve sales reporting functionality; work with Management and Sales team to identify data gaps and develop sales reporting and dashboards to meet needs.

    ·         Compile and distribute Royalty reports to Brand Partners and applicable county tax structures.

    ·         Troubleshooting data related issues with our sales team

    ·         Work with our Operations team to drive inventory efficiencies and visibility across both functions.

    ·         Assist in developing dashboards for our new 3rd party sales division.

    ·         Review and track Wholesale promotional activity.

    ·         Ad-hoc analysis and reporting as requested.

    QUALIFICATIONS & EXPERIENCE

    ·         The ideal candidate has tangible experience using Microsoft products to organize and distribute data in a clear, timely fashion.

    ·         Experience running royalty and sales commission reports.

    ·         Cannabis experience preferred but not needed.

    ·         Knowledge and experience with MS Excel, Word, and Outlook;

    Critical Competencies:

    The successful candidate will possess the following characteristics and competencies:

    ·         Motivated, hard-working, and passionate;

    ·         Ability to handle multiple tasks and responsibilities;

    ·         Ability to perform all job functions with attention to detail, speed and accuracy;

    ·         Ability to effectively prioritize and organize;

    ·         Be a clear thinker, remain calm, and resolve problems using good judgment.

    ·         Excellent organizational and time-management skills;

    ·         Excellent communication skills, both verbal and written;

    ·         Attention to detail and accuracy of work;

    ·         High integrity and openness combined with commitment to continuous improvement;

    Education:

    Must have one or more of the following:

    ·         Bachelor’s degree (B.A.) from a four-year college or university;

    ·         Two years’ relevant experience and/or training;

    ·         Equivalent combination of education and experience.

  • 8 Days Ago

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Board Certified Behavior Analyst (BCBA)
  • Center for Social Dynamics
  • Hollister, CA FULL_TIME
  • Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities. Our Gilroy/Hollister location is currentl...
  • 22 Days Ago

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Traffic Engineer
  • City of Salinas
  • Salinas, CA FULL_TIME
  • The City of Salinas is accepting applications for Traffic Engineer. This recruitment is open until closed. Apply today!In addition to base pay, this position is eligible for education incentive pay of...
  • 17 Days Ago

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Patient Scheduling Coordinator
  • Central Coast VNA & Hospice
  • Monterey, CA FULL_TIME
  • VNA is dedicated to providing the highest qualify health care to residents of the Central Coast. Our Home Health services focus on the rehabilitation and restoration of independence after surgery, an ...
  • 10 Days Ago

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Medical Scheduling Coordinator
  • Monterey Spine and Joint
  • Monterey, CA FULL_TIME
  • Monterey Spine & Joint (MSJ) of Monterey, CA is looking to hire a detail-oriented and organized full-time Medical Scheduler. Are you looking to gain patient care experience in a medical office setting...
  • 19 Days Ago

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Scheduling Coordinator - Medical Office (FT)
  • Monterey Pain & Spine Institute/Direct Access MD
  • Monterey, CA FULL_TIME
  • We are a busy primary care and specialty pain care practice committed to partnering with our patients along their journey by offering excellence in compassion, support, and education.You may be our ne...
  • 3 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Monterey, CA area

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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Monterey, CA
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 4/19/2024 12:00:00 AM

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Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Monterey, CA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM

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FT Customer Support Advocate - Work From Home>
  • Brightwheel
  • Monterey, CA
  • [Customer Service / Remote] - Anywhere in U.S. / $21.64 per hour / Medical, dental, and vision / PTO - As a Customer Sup...
  • 4/18/2024 12:00:00 AM

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Parts Advisor>
  • Tesla, Inc.
  • Seaside, CA
  • Tesla, Inc. - Vehicle Service [Auto Service Technician] As a Parts Advisor at Tesla, Inc., you'll: Obtain parts from dis...
  • 4/18/2024 12:00:00 AM

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Service Specialist (Grocery Bagger) - Lucky - 2000 California Ave., Sand City, CA 93955
  • Lucky Supermarkets
  • Seaside, CA
  • ABOUT US The Save Mart Companies is one of the largest food retailers in California and Nevada.It is home to several wel...
  • 4/18/2024 12:00:00 AM

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Travel Speech Language Pathologist - $1,542 per week
  • Hiring Now!
  • Santa Cruz, CA
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Santa Cruz, California. Job...
  • 4/17/2024 12:00:00 AM

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Lot Associate
  • The Home Depot, Inc.
  • Seaside, CA
  • Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the sto...
  • 4/17/2024 12:00:00 AM

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Valet Attendant Monterey Marriott PT $16 - $18/HR + Tips>
  • Towne Park
  • Monterey, CA
  • Towne Park - REQ24-52942 [Valet Parking Attendant] As a Valet Attendant at Towne Park, you'll: Be responsible for drivin...
  • 4/16/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$64,044 to $83,423
Monterey, California area prices
were up 2.5% from a year ago