Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Scheduling Coordinator
Full Time | Day Shift working 8-4 pm
NYS Pension & Retirement Plan | Tuition Reimbursement | On-Site Day Care - Opening Soon!
** Pay rate at $22.49/hour **
Shaker Place Rehabilitation & Nursing is a 5-Star Quality Rated Senior Care Community conveniently located in Albany County, NY.
Scheduling Coordinator Requirements:
Responsibilities of a Scheduling Coordinator:
Each day and every interaction are an opportunity to further Our Mission of providing the highest quality of care and demonstrate respect, dignity, and compassion to not only our Residents but also our Staff.
Exceptional Benefits you won't find elsewhere:
About Shaker Place Rehabilitation & Nursing:
Shaker Place Rehabilitation & Nursing Center is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.
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