Contact Center Traffic and Scheduling Analyst jobs in New Brunswick, NJ

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

T
Municipal Traffic Engineer
  • Traffic Planning & Design Career Center
  • Freehold, NJ FULL_TIME
  • Municipal Traffic Engineer

    Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation, TPD (Traffic Planning and Design, Inc.) is currently hiring dynamic Engineers at all levels.  Our Municipal Services Department is looking for a Traffic Engineer (county/municipality experience) for design projects.

    Our ideal candidate has minimum of 3 years of experience, a strong work ethic, a desire to learn, the willingness to work cohesively within a team, and the ability to work on multiple projects. Additionally, we offer a creative, flexible, supportive and fun environment!

    Duties and Responsibilities include, but are not limited to:
    • Review of municipal subdivision and land development applications, traffic impact and circulation studies, zoning ordinances.
    • Assisting in outside contact and communication pertaining to specific projects.
    • Capital improvement planning including providing cost estimates, feasibility studies, and developing recommendations and innovative solutions
    • Attendance at municipal meetings and close interaction with municipal staff, elected officials and local citizens.
    • Obtaining, analyzing, and interpreting demographic and other regional transportation planning data.
    • Assisting in the preparation or modification of reports, specifications, plans, construction schedules, impact studies, permits, and designs for projects.
    • Reviewing construction site to monitor progress and other duties per the contract documents.
    • Serving as on-site project representative.

    Job Requirements
    • Bachelor’s Degree in Civil Engineering (required)
    • EIT, FE, or PE (not required, but preferred)
    • Knowledge of CADD Software (MicroStation or AutoCAD or OpenRoads)
    • Excellent oral and written communication skills
    • Strong work ethic and ability to work on multiple projects and ability to meet multiple deadlines
    • Knowledge of Microsoft Office Suite
    • Valid Driver’s License

    At TPD we exist to improve the quality of life for the public, and are dedicated to Moving Forward Together®


  • 24 Days Ago

T
NJ Regional Traffic Engineering Lead
  • Traffic Planning & Design Career Center
  • Freehold, NJ FULL_TIME
  • Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category) and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation...
  • 12 Days Ago

H
Contact Center Representative - Neptune
  • HMH HOSPITALS CORPORATION
  • Neptune, NJ FULL_TIME
  • Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
  • 19 Days Ago

H
Contact Center Team Lead
  • HMH HOSPITALS CORPORATION
  • Neptune, NJ FULL_TIME
  • Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
  • 10 Days Ago

H
Contact Center Representative - Neptune
  • Hackensack Meridian Health
  • Neptune, NJ FULL_TIME
  • OverviewOur team members are the heart of what makes us better.At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture root...
  • 25 Days Ago

T
Contact Center Staff Administrator
  • Trinity Solar Careers
  • Wall, NJ OTHER
  • Job Details Job Location: Wall NJ Corporate Office - Wall, NJ Position Type: Full Time Salary Range: $25.00 - $26.00 Hourly Job Category: Administration DescriptionContact Center Staff Administrator A...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst jobs found in New Brunswick, NJ area

C
Client Services Analyst - Private Equity Firm in Midtown
  • Coda Search│Staffing
  • New York, NY
  • Our client, a leading private equity firm, is looking to add a Client Services Analyst to their growing New York City te...
  • 4/25/2024 12:00:00 AM

A
Sourcing Customer Care Representative
  • Atlantic Health System
  • Morristown, NJ
  • **Sourcing Customer Care Representative** Primary location: Morristown,NJ Schedule: Full-Time Type: Professional Shift: ...
  • 4/25/2024 12:00:00 AM

V
Sr. Customer & Web Analyst
  • Vonage
  • Holmdel, NJ
  • Location: Holmdel, New Jersey, United StatesVonage is a global cloud communications leader that helps businesses acceler...
  • 4/24/2024 12:00:00 AM

C
Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 6 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 7 hours ago **L...
  • 4/24/2024 12:00:00 AM

M
Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 4 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 11 hours ago **...
  • 4/24/2024 12:00:00 AM

H
Customer Care Analyst, Special Markets
  • Henry Schein
  • New York, NY
  • Customer Care Analyst, Special Markets page is loaded **Customer Care Analyst, Special Markets** **Customer Care Analyst...
  • 4/24/2024 12:00:00 AM

D
DW Support Consultant
  • Diverse Lynx
  • Jersey City, NJ
  • Design, build and deploy effective SSIS packages. Support of DW Operations including monitoring & troubleshooting. Trans...
  • 4/21/2024 12:00:00 AM

M
Customer Experience Data Analyst
  • Metropolitan Jewish Health System
  • New York, NY
  • Overview: MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services includ...
  • 4/21/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 5.789 square miles (14.995 km2), including 5.227 square miles (13.539 km2) of land and 0.562 square miles (1.456 km2) of water (9.71%). New Brunswick is in Raritan Valley (a line of cities in central New Jersey). New Brunswick is on the south side of Raritan Valley along with Piscataway Township, Highland Park, Edison Township, and Franklin Township (Somerset County). New Brunswick lies southwest of Newark and New York City and northeast of Trenton and Philadelphia. New Brunswick is bordered by Piscataway, Highland Park...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$65,141 to $84,851
New Brunswick, New Jersey area prices
were up 1.5% from a year ago