Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Municipal Traffic Engineer
Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation, TPD (Traffic Planning and Design, Inc.) is currently hiring dynamic Engineers at all levels. Our Municipal Services Department is looking for a Traffic Engineer (county/municipality experience) for design projects.
Our ideal candidate has minimum of 3 years of experience, a strong work ethic, a desire to learn, the willingness to work cohesively within a team, and the ability to work on multiple projects. Additionally, we offer a creative, flexible, supportive and fun environment!
Duties and Responsibilities include, but are not limited to:
• Review of municipal subdivision and land development applications, traffic impact and circulation studies, zoning ordinances.
• Assisting in outside contact and communication pertaining to specific projects.
• Capital improvement planning including providing cost estimates, feasibility studies, and developing recommendations and innovative solutions
• Attendance at municipal meetings and close interaction with municipal staff, elected officials and local citizens.
• Obtaining, analyzing, and interpreting demographic and other regional transportation planning data.
• Assisting in the preparation or modification of reports, specifications, plans, construction schedules, impact studies, permits, and designs for projects.
• Reviewing construction site to monitor progress and other duties per the contract documents.
• Serving as on-site project representative.
Job Requirements
• Bachelor’s Degree in Civil Engineering (required)
• EIT, FE, or PE (not required, but preferred)
• Knowledge of CADD Software (MicroStation or AutoCAD or OpenRoads)
• Excellent oral and written communication skills
• Strong work ethic and ability to work on multiple projects and ability to meet multiple deadlines
• Knowledge of Microsoft Office Suite
• Valid Driver’s License
At TPD we exist to improve the quality of life for the public, and are dedicated to Moving Forward Together®
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0 Contact Center Traffic and Scheduling Analyst jobs found in New Brunswick, NJ area