Contact Center Traffic and Scheduling Analyst jobs in New York, NY

Company Description

Grit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships.

Role Description

Looking for experienced talent for Sales & Customer Service to solidify sales and assist customers scheduling requests in a fast-paced environment. You will be responsible for influencing existing and potential customers. You must be able to understand the customer’s requirements in a controlled amount of time and present solutions that meet their needs while functioning concurrently on multiple platforms. The ideal candidate will be motivated, organized and conscientious, and able to deal with hard deadlines, sales, uses some scripted dialogues for guidance, follow written direction and be able to independently problem solve but still also work well as a team.
Salary is Hourly plus Commission.

You are someone who:

• Has ability to maintain a consistent work schedule that also will include some holidays and weekends.
• Has Experience handling Heavy Call Volume with multiple phone queues.
• Can Multi-task and function on multiple platforms of communication, scheduling and documentation.
• Must be professional, courtesy and exercise empathy and call control.
• MUST HAVE PREVIOUS experience in Telesales or similar Phone Sales/Customer service role.
• Must be able to field 100 calls per day
• Has Proven track record of successfully meeting sales quotas over the phone & using livechat/email/Text/CRM functions all concurrently.
• Has a working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Has Excellent written and verbal communication and presentation skills
• Be Skilled in negotiation and possess problem solving skills
• Remote must meet specific equipment requirements and pass Remote Assessment

Relevant skills and qualifications that would be beneficial for this role include:

• Experience in the pest control industry
• Is Proficient in English (bi-lingual a plus)

• Health Care Plan (Medical, Dental & Vision)
• Flexible Spending Account & MetLaw
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development