Contact Center Traffic and Scheduling Analyst jobs in Palm Bay, FL

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact center associate
  • Acara Solutions
  • Melbourne, FL FULL_TIME
  • Are you a Contact Center Associate who is looking to join one of the top companies within the Consumer Banking industries?

    Are you looking to further your career and grow?Do you have experience in customer service including call Center environment?

    If you answered yes to those three questions, then apply today!Acara Solutions is seeking highly qualified candidates to work On-Site with our Client in Melbourne, FL.

    Interested? Here's what you'd do : -To act as a representative of clients and provide exceptional quality service for members.

    • To assist members via telephone, fax, and mail, provide client information, and cross-sell client products and services.
    • To recognize member needs and promptly respond to each member's request to exceed member expectations.-Receives member phone calls / faxes / mail and can respond to questions, inquiries, and concerns promptly.
    • Demonstrates energy and enthusiasm in satisfying member's requests. -Balances member's requests with client procedures.
    • Resolves member problems, obtains information and research records, follows up on details, assesses members' needs timely and efficiently, and reports the results to the inquiring party.
    • Provides creative solutions to members' problems or questions. -Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships.
    • Maintains a thorough and current knowledge of client lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes to provide members with current information and appropriately refer loans, mortgages, and deposit accounts.
    • Meets established call volume and wait time standards to ensure efficient call handling and quality service delivery.-Cross-sells and promotes client products and services to potential and existing members using inbound members' phone inquiries or outbound calling programs to meet personal sales goals and the established productivity standards for clients.
    • Master effectively utilizes the computer terminal, online system, and all needed commands, including general ledger fee and transaction codes, to produce error-free work.
    • Attendance and punctuality are essential functions of this job.-Demonstrates concern and respect for others in all interactions and inspires their confidence and trust.
    • Demonstrates a professional approach by phone or in person when dealing with internal and external customers to meet established service / technical standards.
    • Keeps work area clean and uncluttered. -Dresses appropriately for the job function. -Arrives on time for meetings and other events.
    • Works well in a team setting. -Completes a fair share of the workload and is an influential contributor. -Proposes ideas to overcome obstacles to achieve results.
    • Accepts responsibility for own actions. -Maintains, organizes, and stocks work areas at all times to improve efficiency and project a professional-client image.
    • Interaction is with a limited variety of people inside and outside the organization.-Communications are of moderate difficulty.
    • Provide operational support for other functional areas as needed. Here's what you'll get : Pay : $20.00 - $22.00 / hr.Hours : 40hr / weekLength : Temporary (12 Months) Sound like a good fit?

    APPLY TODAY About Acara SolutionsAcara is a premier provider of recruiting and workforce solutions-we help companies compete for talent.

    With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.

    We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

    Here's what you'll need : -High School Diploma or GED-Minimum of 6 months experience in customer service including call Center environment.

    Here's what sets you apart from other candidates : -Ability to communicate clearly and effectively, both verbally and in writing, while working with customers (internal and external) to ensure complete understanding of the intent and content of the communication.

    Ability to present information clearly and effectively. -Ability to demonstrate active listening skills. -Demonstrates the ability to gain agreement or acceptance of proposed solutions to member's questions or concerns.

    Additional Information : -Upon offer of employment, the individual will be subject to a background check and a drug screen-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

    Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

    The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

    Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

    Last updated : 2024-03-25

  • 1 Day Ago

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Contact Center Representative
  • Wallaby Windows
  • Melbourne, FL PART_TIME,FULL_TIME
  • Job Summary:These are exciting times at Wallaby Windows. Our advanced technologies and exceptional customer service drive our rapid expansion.The Contact Center Representative will provide customer se...
  • 3 Days Ago

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Production Scheduling Analyst III (Onsite)
  • Collins Aerospace
  • Melbourne, FL FULL_TIME
  • Date Posted: 2024-03-18 Country: United States of America Location: HFL34: Melbourne, FL 1100 W Hibiscus Blvd , Melbourne, FL, 32902-2704 USA Position Role Type: Onsite The Collins facility in Melbour...
  • 2 Days Ago

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Traffic Control Apprentice - Flagger
  • Southeastern Traffic Supply
  • Fort Pierce, FL FULL_TIME
  • *** PAID WEEKLY! BACKGROUND FRIENDLY! FAST TRACK ADVANCEMENT! *** TAKE HOME TRUCK - when eligible. Southeastern Traffic Supply (STS) is traffic control company, servicing both Florida and Georgia, tha...
  • 9 Days Ago

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Traffic Signal Technician I - TCD
  • Traffic Control Devices, LLC - 251
  • Rockledge, FL FULL_TIME
  • Traffic Signal Technician I This position performs technical work in the construction, installation, maintenance, and repair of traffic signal systems, will involve a variety of specialized tasks that...
  • 9 Days Ago

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Traffic Control Technician 1 (Melbourne, FL) (DL Required)
  • RoadSafe Traffic Systems, Inc.
  • Melbourne, FL FULL_TIME
  • Title Traffic Control Technician 1 (Melbourne, FL) (DL Required) Description ESSENTIAL FUNCTIONS: The TCT must maintain a safe work zone that ensures that traffic stays out of the way of the workers. ...
  • 19 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Palm Bay, FL area

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Pharmacy Senior System Specialist - Pharmacy
  • Health First
  • Melbourne, FL
  • POSITION SUMMARY: To be fully engaged in providing No Harm/ Quality, Customer Experience, and Stewardship the Sr. System...
  • 3/27/2024 12:00:00 AM

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Systems Administration - Contractor - L5
  • Ascent Services Group
  • Melbourne, FL
  • Innova Solutions is immediately hiring Systems Administration. Position Type: Full Time Contract, Temp to Perm Duration:...
  • 3/27/2024 12:00:00 AM

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Manager, Capital Planning & Analysis
  • SeaWorld Parks & Entertainment
  • Orlando, FL
  • SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for...
  • 3/27/2024 12:00:00 AM

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Quality Assurance Specialist
  • HealthPlanOne, LLC.
  • Orlando, FL
  • HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier liv...
  • 3/27/2024 12:00:00 AM

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Environmental Analyst
  • Tranquil Multi Dynamic Advisory
  • Orlando, FL
  • Company Description TMDA is positively renowned as a Talent Solutions and Human Resources Advisory organization. We prov...
  • 3/26/2024 12:00:00 AM

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Phlebotomist I
  • Ascent Services Group
  • Orlando, FL
  • Innova Solutions is immediately hiring for a PhlebotomistI Position type: Full-time Contract, potential contract to hire...
  • 3/25/2024 12:00:00 AM

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IT Helpdesk Specialist
  • Belcan
  • Melbourne, FL
  • Job Summary: A(n) Helpdesk Tier 2 Analyst job in Colorado Springs/CO/80925 is currently available through Belcan at one ...
  • 3/24/2024 12:00:00 AM

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Programmer Analyst - Restaurant Facing Apps
  • Darden Restaurants Inc.
  • Orlando, FL
  • Programmer Analyst - Restaurant Facing Apps 1000 Darden Center Dr, Orlando FL 32837 JOB OVERVIEW: The Programmer Analyst...
  • 3/24/2024 12:00:00 AM

Palm Bay is a city in Brevard County, Florida. The city's population was 103,190 at the 2010 United States Census, making it the most populous city in the county. It developed at Turkey Creek at its mouth at Indian River, which flows into the Atlantic Ocean. Palm Bay is a principal city of the Palm Bay−Melbourne−Titusville Metropolitan Statistical Area, which had a population of 543,376 at the 2010 census. According to the United States Census Bureau, the city has a total area of 68.8 square miles (178.3 km2), of which 65.7 square miles (170.2 km2) is land and 3.1 square miles (8.1 km2), or 4...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$52,532 to $68,431
Palm Bay, Florida area prices
were up 1.5% from a year ago