Contact Center Traffic and Scheduling Analyst jobs in Phoenix, AZ
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
Contact Center Director (REMOTE)
- HGI Homesite Group Incorporated
-
Phoenix, AZ
FULL_TIME
- Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations. One thing that's stayed the same since our founding: our commitment to our customers, partners and employees. Join us on our journey as we continue to grow into a powerful contender in the field of insurance. Compensation may vary based on the job level and your geographic work location. Compensation Minimum:$123,000 Compensation Maximum:$210,000 The Solutions Director role is to lead and execute all aspects of the Contact Center strategy to enable the Solutions Operation to deliver quantified results. Solutions Director will have responsibility to develop and lead a high performing team of Solutions leaders and agents. The Solutions Director will have a demonstrated ability to lead with integrity and build trust throughout all levels of the organization to drive results. Exceptional opportunity for an experienced strategic, results oriented leader to provide vision, strategy, and leadership to drive performance in Solutions in the Homesite Call Center. Solutions Director will also be responsible for collaborating with fundamental stakeholders across American Family Direct to improve the results along with the customer and employee experience. Responsibilities: People Leadership Work closely with the leadership team to refine and improve multiple areas including: recruitment, employee engagement, management coaching; performance management & development and change management. Effectively communicate the Homesite value proposition to all employees Effectively recruits and coaches’ managers while ensuring ongoing skill development and career pathing opportunities occur for all employee in the Solutions Organization. Instills customer focus throughout Contact Centers and ensure leaders and agents understand the value we place on the consultative Solutions process and the customer experience. Coach, counsel, and train direct and indirect reports to apply, support, and sustain a continuous improvement culture. Collaborate across the organization and AFD to share best practices, identify opportunities for improvement, and work together to better serve the customer and engage the workforce. Business Leadership Develop, execute, and oversee strategies and plans to achieve set business targets and key KPI’s for Homesite Contact Center. Responsible for Solutions P&L and meeting annual targets Drive operational excellence across the contact center Solutions organization; for all lines of business. Builds understanding and awareness of product and growth strategies and assess contact center impact and readiness to support these initiatives for core products. Partners with key stakeholders to ensure a seamless customer experience across all channels. Drives and builds culture of data driven decision to continuously improve results Contributes to and supports continuous improvement projects based on evaluating operational and financial data and qualitative analysis based on observation and discussion; supported by cost/benefit forecasts. Works with Workforce Management, Quality Assurance, and Knowledge Content Team, Contact Center Trainers and Corporate Learning & Development to monitor trends and patterns in business and team performance to identify problem areas and take immediate corrective action and/or make suggestions for continuous improvement. #LI-Remote When you work at Homesite you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns at Homesite are eligible for the paid time off program. Contingent workers are not eligible for American Family Enterprise benefits. Stay connected: Join Our Enterprise Talent Community! Homesite is an insurance company that's big on technology. Finding faster and smarter methods of improving how people buy insurance is our jam. Our crew is made up of talented and passionate professionals who aren't afraid to push the envelope. When you work at Homesite, you'll have the opportunity to pursue your creative ideas in an environment that welcomes them. Join our team as we shake up the world of insurance! Sign up for our Enterprise Talent Community to receive updates on the latest job opportunities at all American Family Enterprise companies.
- 1 Month Ago
Contact Center Representative 19.25/hr
- TEKsystems
-
Phoenix, AZ
FULL_TIME
- *TEKsystems in partnership with One Medical* Opportunity Details: Duties: Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appoi...
- 30 Days Ago
Contact Center Representative
- OrthoArizona
-
Peoria, AZ
FULL_TIME
- Contact Center Representative About OrthoArizona: At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona ...
- 1 Month Ago
Healthcare Sales Representative
- MDVIP Contact Center
-
Yuma, AZ
TEMPORARY
- The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each pati...
- 1 Day Ago
Healthcare Sales Representative
- MDVIP Contact Center
-
Phoenix, AZ
TEMPORARY
- The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each pati...
- 10 Days Ago
Contact Center Workforce Management Specialist
- Dignity Health Medical Group
-
Phoenix, AZ
FULL_TIME
- OverviewHello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 supp...
- 14 Days Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Phoenix, AZ area
Healthcare Compliance Analyst- Remote
- AmICompliant
-
Phoenix, AZ
- Intern Job Description: Healthcare Industry Outreach and Compliance Research Position Overview: We are a start-up seekin...
- 4/25/2024 12:00:00 AM
Investment Analyst
- Smead Capital Management
-
Phoenix, AZ
- Investment Analyst | Job Description Phoenix, AZ Smead Capital Management is accepting applications for an Investment An...
- 4/25/2024 12:00:00 AM
Service Desk Analyst
- Lancesoft Inc.
-
Phoenix, AZ
- Position Description : This position will provide level one support by responding to incoming calls from Resolution Cent...
- 4/25/2024 12:00:00 AM
Construction Sales Assistant (Hybrid-Remote)
- Professional Partners Group
-
Phoenix, AZ
- KNOWLEDGE, SKILLS, AND ABILITIES: Exceptional written and verbal communication skills Detail-oriented Cooperative and fr...
- 4/25/2024 12:00:00 AM
Default Services Senior Analyst
- Stellantis Financial Services US
-
Phoenix, AZ
- Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a m...
- 4/24/2024 12:00:00 AM
CUSTOMER SERVICE REPRESENTATIVE
- Golf Inc.
-
Phoenix, AZ
- PING, Inc., maker of PING golf equipment, is seeking Customer Service Representatives that will provide quality professi...
- 4/24/2024 12:00:00 AM
Senior Regulatory Analyst
- Insight Global
-
Phoenix, AZ
- The Senior Analyst (Regulatory Reporting) will be responsible for executing and internal control test work and quality a...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- PING, Inc.
-
Phoenix, AZ
- ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001236 Show...
- 4/21/2024 12:00:00 AM
About Phoenix, Arizona
Phoenix is in the southwestern United States, in the south-central portion of Arizona; about halfway between Tucson to the southeast and Flagstaff to the north. By car, the city is approximately 150 miles (240 kilometers) north of the US-Mexico border at Sonoyta and 180 mi (290 km) north of the border at Nogales. The metropolitan area is known as the "Valley of the Sun" due to its location in the Salt River Valley. It lies at a mean elevation of 1,086 feet (331 m), in the northern reaches of the Sonoran Desert.
Other than the mountains in and around the city, the topography of Phoenix is gener...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$57,005 to $74,254
Phoenix, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago