Contact Center Traffic and Scheduling Analyst jobs in Pierre, SD
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
FOIA Analyst
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
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FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information Technology
CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
- Intake incoming requests and prepare FOIA request folders.
- Enter request data in the FOIA tracking database.
- Draft response letters and other FOIA correspondence.
- Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
- Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
- Coordinate searches for responsive documents and identify duplicate records.
- Review program records for responsiveness and offer release determinations.
- Ensure released materials do not contain information exempted under the applicable exemptions.
Qualifications:- Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
- Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
- Experience redacting records with trade secrets and confidential commercial information.
- Ability to read, write, speak, and understand English.
- Ability to work independently.
- Excellent oral and written communication skills.
- Ability to obtain a government security clearance.
Ideally, you will also have:- Prior federal government experience is valued.
- Experience with FOIA tools like FOIA EXPRESS.
- Experience using SecureRelease.
- Active security clearance preferred.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 25 Days Ago
Digital Forensic Analyst I
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking a Digital Forensic Analyst whose primary focus will be on the preservation & collection of mobile de...
- 25 Days Ago
Relativity Archiving Analyst
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
- 25 Days Ago
Auditor
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Auditor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations invol...
- 8 Days Ago
Courtroom Presentation Specialist
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Courtroom Presentation Specialist Employment Type: Full-Time, Mid-Level Department: Legal As a Courtroom Presentation Specialist, for CGS, you will be responsible for providing litigation support serv...
- 8 Days Ago
Paralegal/Legal Assistant I
- Contact Government Services, LLC
-
Pierre, SD
FULL_TIME
- Paralegal/Legal Assistant I Employment Type: Full-Time, Entry Level Department: Legal As a CGS paralegal, you will work under the direction of a Supervisory Paralegal or Project Supervisor. You will p...
- 8 Days Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Pierre, SD area
Customer Service Rep- State Farm Agent Team Member
- Kari Bauman Agency Llc
-
Pierre, SD
- Job Description Job Description Busy insurance & financial service office is looking for a Customer Service representati...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Pierre, SD
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Greenhouse Department Team Member
- Tractor Supply Co
-
Pierre, SD
- Responsibilities This position is responsible for all aspects of maintaining the Greenhouse and all products inside and ...
- 4/19/2024 12:00:00 AM
Individual Accademic Coach
- Sylvan Learning Center
-
Pierre, SD
- PERSONAL ACADEMIC COACH NEEDED! Sylvan Learning of Lake Parkislooking for enthusiastic K-12 academic coachesto join our ...
- 4/19/2024 12:00:00 AM
Food Service (Full Time)
- Sodexo
-
Pierre, SD
- Responsibilities The Food Service Worker may work anywhere on property where food is prepared This person will assist in...
- 4/19/2024 12:00:00 AM
Warehouse Selecter Publix
- Publix
-
Pierre, SD
- Responsibilities Selectors pull products ordered by Publix stores, place them onto pallets, wrap the finished order, and...
- 4/19/2024 12:00:00 AM
Continuous Improvement Operator
- Kimberly Clark
-
Pierre, SD
- Worker Type Employee Worker Sub-Type Regular Time Type Full time
- 4/19/2024 12:00:00 AM
Commercial Field Representative
- Tesla
-
Pierre, SD
- Responsibilities Respond to corrective maintenance cases on commercial solar PV, commercial energy storage systems, vehi...
- 4/19/2024 12:00:00 AM
About Pierre, South Dakota
Pierre (/pɪər/; Lakota: čhúŋkaške, "fort") is the capital of the U.S. state of South Dakota and the seat of Hughes County. The population was 13,646 at the 2010 census, making it the second-least populous state capital in the United States, following only Montpelier, Vermont, and the eighth-most populous city in South Dakota.
Founded in 1880 on the east bank of the Missouri River opposite Fort Pierre, Pierre has been the state capital since South Dakota gained statehood on November 2, 1889. It was challenged by Huron for the capital and won because of its location in the geographic center of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,581 to $63,282
Pierre, South Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago